Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous flowers. Delivered promptly and kept informed.”

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Posted 7 years ago

“Beautiful azalea, arrived on time. Recipient very happy.”

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Posted 7 years ago

“The flowers that got delivered were already wilting. Just not worth the price paid. Not the lovely blooms I was expecting to gift to my wife on Valentine's Day.”

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Posted 7 years ago

“The flowers i recieved were sparse and half dead the presentation was awful wouldnt be in a hurry to use this company again”

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Posted 7 years ago

“The recipient said the flowers were lovely. They arrived on the day that was requested.”

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Posted 7 years ago

“Poor in quality and quantity. This is a £25 bouquet of flowers. It may look fuller when the 3 lillies come out but the gerberas will have completely wilted by then. They got one star because their communication was good although not totally accurate. Lesson learnt - go back to original supplier, or even use the supermarket as I could obtain a gorgeous bouquet for half the price”

Serenata Flowers 1 star review on 18th February 2018

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Posted 7 years ago

“The flowers I bought were a good price, they arrived on time and were very well arranged. As they have been each time I've got flowers from Serenata. Well recommended!”

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Posted 7 years ago

“I would say this company was excellent in their handling of the order and the overall experience. I altered the address after ordering, that was done correctly, and the flowers were delivered on time as the e-mail had predicted. I will be using them again.”

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Posted 7 years ago

“Box left outside and flowers upside down. Flowers were old and dead two days later. Avoid using this company.”

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Posted 7 years ago

“The flowers for Valentines day did not arrive due to a "technical hitch" however the monies are being processed to be returned....but it still has left my wife with no flowers, businesses have problems but it's the solution that provides customers for life. Unfortunately, Serenata failed to turn this poor experience into a positive by sending flowers (albeit late) as well as providing a refund. Regards Mike Covington”

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Posted 7 years ago

“Prompt service my friend said they were lovely but I didn't see them. Good value for money.”

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Posted 7 years ago

“good delivery”

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Posted 7 years ago

“My sister was very pleased with the flowers she received. Thank you for your excellent service”

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Posted 7 years ago

“I am out of the country and ordering flowers was easy and the arrangement was beautiful.”

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Posted 7 years ago

“Was able to amend orders within 24 hours. Very timely and reliable”

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Posted 7 years ago

“Nice Flowers arrived 4 days early for my wife’s 60th Birthday I gave the correct date surprise wasted. Will not use again. Paid for extra blooms should not have bothered.”

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Posted 7 years ago

“Their prices are very competitive. My order was delivered on the day I wanted for free.”

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Posted 7 years ago

“Very easy online booking. Excellent delivery confirmation. Reasonable prices.”

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Posted 7 years ago

“Easy to order online. Comprehensive categorisation with articulate photos, and the product is very much as depicted. Moreover, they have delivery tracking (though slightly delayed) which keeps you updated of what is happening. Most importantly, they are extremely efficient for been able to deliver on peak season like Valentine's Day, even when you order just two days before this day.”

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Posted 7 years ago

“I sent my partner a dozen of roses, mini cake, balloon and card for valentine, while I understand that an attempt was made to deliver the items to her on Valentine’s Day. Delivery was rescheduled after 2 days and the roses delivered were wilted and dead. The items were delivered incomplete (the cake was missing). I will not be using serenataflowers again. Thank you for ruining my day.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews