Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery, beautiful flowers. Thank you.”

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Posted 7 years ago

“Lovely flowers but other half never received them until the next day,that doesn’t go down well on Valentine’s Day so won’t be using this site again”

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Posted 7 years ago

“Great delivery info & service”

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Posted 7 years ago

“Kept me in the loop of Wen my delivery was and expected delivery time and the delivery was delivered in good condition”

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Posted 7 years ago

“Excellent. Great updates all through the order journey. Would 100% recommend”

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Posted 7 years ago

“The flowers were slightly brown on arrival and by the 2nd day all the roses had died. Wife is really disappointed as this company are usually realiable.”

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Posted 7 years ago

“Hi The delivery was ok but the flowers delivered was not what i ordered or not what was shown on the internet. Very dissapointed with the quality of the flowers .”

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Posted 7 years ago

“Used them two or three times now. Excellent. Good product, delivered on time and they keep you updated.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Awesome service once again”

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Posted 7 years ago

“Flowers arrived on time but the roses had stated to go brown round all the outside petals”

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Posted 7 years ago

“SerenataFlowers delivered my order through a third-party courier in a timely fashion. The order was as described and I was kept informed of the progress of the order. My only issue is the silly text in their Delivery Notification talking about 'our chauffeurs' when taking about a third-party courier. Don't be silly - your customers are NOT impressed by such foolish talk!!!”

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Posted 7 years ago

“Flowers were delivered in good time and were just like the picture. The recipient was were pleased with them.”

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Posted 7 years ago

“Ordered flowers 2 weeks before Valentine’s . They arrived a day late and were damaged”

Serenata Flowers 1 star review on 16th February 2018

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Posted 7 years ago

“Great service and products”

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Posted 7 years ago

“Good service would use again”

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Posted 7 years ago

“I ordered a dozen red roses for my girlfriend for Valentine's day. Knowing I had already found the perfect card to give her, I opted out of including a card with the delivery. However, the flowers we sent with the very cheap looking, free card option and no message. Such simple way to take the shine off a lovely gesture. Thanks guys.”

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Posted 7 years ago

“My friend loved her flowers, ease of ordering, flower quality and delivery was fabulous....merci”

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Posted 7 years ago

“Ordered flowers , cake, vase,balloon and a hand cream. Hand cream was missing. It was a surprise for the wife who was out of town at her Mums. I had to ask her what she received that is when I found out the cream was missing, otherwise would not have known. Put a request for the item to be resent as it gives you that option when mKing a complaint. Was emailed back that the item can not be resent as it is not a main item so they had refunded my money. Appalling. Not be ordering with them again.”

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Posted 7 years ago

“excellent service”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews