Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 7 years ago

“Awesome service once again”

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Posted 7 years ago

“Flowers arrived on time but the roses had stated to go brown round all the outside petals”

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Posted 7 years ago

“SerenataFlowers delivered my order through a third-party courier in a timely fashion. The order was as described and I was kept informed of the progress of the order. My only issue is the silly text in their Delivery Notification talking about 'our chauffeurs' when taking about a third-party courier. Don't be silly - your customers are NOT impressed by such foolish talk!!!”

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Posted 7 years ago

“Flowers were delivered in good time and were just like the picture. The recipient was were pleased with them.”

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Posted 7 years ago

“Ordered flowers 2 weeks before Valentine’s . They arrived a day late and were damaged”

Serenata Flowers 1 star review on 16th February 2018

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Posted 7 years ago

“Great service and products”

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Posted 7 years ago

“Good service would use again”

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Posted 7 years ago

“I ordered a dozen red roses for my girlfriend for Valentine's day. Knowing I had already found the perfect card to give her, I opted out of including a card with the delivery. However, the flowers we sent with the very cheap looking, free card option and no message. Such simple way to take the shine off a lovely gesture. Thanks guys.”

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Posted 7 years ago

“My friend loved her flowers, ease of ordering, flower quality and delivery was fabulous....merci”

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Posted 7 years ago

“Ordered flowers , cake, vase,balloon and a hand cream. Hand cream was missing. It was a surprise for the wife who was out of town at her Mums. I had to ask her what she received that is when I found out the cream was missing, otherwise would not have known. Put a request for the item to be resent as it gives you that option when mKing a complaint. Was emailed back that the item can not be resent as it is not a main item so they had refunded my money. Appalling. Not be ordering with them again.”

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Posted 7 years ago

“excellent service”

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Posted 7 years ago

“No flowers were delivered at all despite them saying they had been. Online complaints is a joke too. 12 emails to get any worthwhile response. Go to your local flower shop and give this joke of a company a miss.”

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Posted 7 years ago

“Beautiful flowers”

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Posted 7 years ago

“Nice flowers delivered and presented well in the delivery box. Have used an online delivery service before but was given poor service so i was sceptical of doing it again. But can say it was 5* service this time.”

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Posted 7 years ago

“Everything. My flowers were not delivered at all completely ruining valentines day. No explanation and lies saying that they had been dropped off by the courier. This company are a joke. Avoid them at all costs”

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Posted 7 years ago

“My wife was pleased with the roses I ordered for her, but there were only 11 instead of the 12 I had ordered.”

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Posted 7 years ago

“The girl I sent the flowers to was extremely happy! Thank you so much! Costumer service also is extraordinary.”

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Posted 7 years ago

“Poor quality roses, not fresh and delivered upside down. Online complaints procedure was farcical with a total of 14 e-mails to sort the issue.”

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Posted 7 years ago

“Delivery was at the end of the night. Understand busy day on Valentine’s Day but would have like to have been informed as the day went on what was going on. Flowers where lovely though.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews