Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality roses and service was first class would use them again.”

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Posted 7 years ago

“Easy to use on line, regular updates and of course really nice flowers! Many thanks!”

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Posted 7 years ago

“Thankyou serenata flowers i was very happy with the flowers and prompt delivery you made my girlfriend and i very happy this valentines. Will definately use your service again top marks”

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Posted 7 years ago

“fantastic service,”

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Posted 7 years ago

“I’ve always used Serenata they are simple to use and always on time.Even when the flowers have been damaged in transit they have been outstanding with their Customer care.”

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Posted 7 years ago

“The Driver was very rude to my wife, pity I was not there!! Flowers were worn out on the edges, what a waste of money!”

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Posted 7 years ago

“Very good and quick delivery service!”

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Posted 7 years ago

“Very Good service. Have used them several times, sending orders from Sweden never had any problems.”

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Posted 7 years ago

“prompt delivery great value great product”

Serenata Flowers 5 star review on 16th February 2018

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Posted 7 years ago

“Great flowers and perfect delivery”

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Posted 7 years ago

“There price was very competitive. I had a good choice and they delivered on time.”

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Posted 7 years ago

“Simple online ordering and payment. Delivery as promised!”

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Posted 7 years ago

“Delivered what I ordered on time”

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Posted 7 years ago

“Quality & Value”

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Posted 7 years ago

“Ordered flowers the morning of Valentine's day from the USA for my love while she is studying abroad. We had a laugh when it arrived -same day-, the last name was misspelled and she had a Mr. before her name. Bonus points for neatly hand writing the childish letter I submitted online. 9.5/10”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“Flowers great But delivered to wrong address 😂😂 200 yards away.... lucky there honest and brought to my mrs Deliver to the postcode address. ——- gardens Not ——- road”

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Posted 7 years ago

“Easy to order and delivered without any issues.”

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Posted 7 years ago

“Awful customer service. Not possible to speak to anyone and to respond to an email you have to go through numerous pages and log a new ticket. Probably not a problem if your flowers were delivered but mine weren’t (this was to a reception manned 24/7, so no excuses) . An awful experience, I wouldn’t recommend and I would t use again.”

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Posted 7 years ago

“Very good delivery as my flowers were delivered earlier than expected. However the message in the card could’ve been improved by using a bigger font.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews