Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The girl I sent the flowers to was extremely happy! Thank you so much! Costumer service also is extraordinary.”

Helpful Report

Posted 8 years ago

“Poor quality roses, not fresh and delivered upside down. Online complaints procedure was farcical with a total of 14 e-mails to sort the issue.”

Helpful Report

Posted 8 years ago

“Delivery was at the end of the night. Understand busy day on Valentine’s Day but would have like to have been informed as the day went on what was going on. Flowers where lovely though.”

Helpful Report

Posted 8 years ago

“Well packaged and delivered on time.”

Helpful Report

Posted 8 years ago

“Roses where dying others where damaged .. there was no presentation what so ever the card was printed wrong , the balloon was just thrown into a brown cardboard box along with the flowers... described as having 20 roses and some white gypsophillia in clear cellophane ... it came in a brown paper wrap with nothing but the worst of the roses they could find... my partner was embarrassed to tell me how bad they where incase I thought she was ungrateful. To be embarrassed getting flowers says about the quality really... when requesting a refund as they where 100% welcome to their flowers back ..they gave me a small fraction back nothing to say sorry or admit there was any wrong and then tried to tell me that maybe I had ordered the wrong item! I’m pretty sure no one would order 20 battered roses in an attempt at a valentines gift. More disappointed in letting my other half down with something that was meant to be a nice surprise! And more shocked at their reaction like I had done something wrong when I brought the issues to their attention. Avoid at all costs M&S had more impressive bouquets at a third the price ! Don’t let them ruin any special occasions as they won’t be held accountable”

Serenata Flowers 1 star review on 16th February 2018

Helpful Report

Posted 8 years ago

“The roses were beautiful,and they were delivered on time despite the short notice for the order given Well done to you all”

Helpful Report

Posted 8 years ago

“My wife was very pleased to get them on time.”

Helpful Report

Posted 8 years ago

“Delivered on time, no issues with booking, presentation was very good. Flowers were of a very good quality. Will use again.”

Helpful Report

Posted 8 years ago

“Great customer service. Flowers in awesome condition. Would buy again.”

Helpful Report

Posted 8 years ago

“You deliver wrong order, I ordered something different that you deliver”

Helpful Report

Posted 8 years ago

“The purchase via the website was easy and uncomplicated, the delivery was made on the day I requested and the person receiving the flowers was very happy. Thank you Sean”

Helpful Report

Posted 8 years ago

“Flowers deliverd on time and regular updates given re status of delivery”

Helpful Report

Posted 8 years ago

“Fast efficient service and very nice product Thankyou so much”

Helpful Report

Posted 8 years ago

“Made my wife very happy 😀 thank you very much for your nice produces and good service. Would definitely rec to others 👍👍”

Helpful Report

Posted 8 years ago

“Amazing as always”

Helpful Report

Posted 8 years ago

“Good quality roses and service was first class would use them again.”

Helpful Report

Posted 8 years ago

“Easy to use on line, regular updates and of course really nice flowers! Many thanks!”

Helpful Report

Posted 8 years ago

“Thankyou serenata flowers i was very happy with the flowers and prompt delivery you made my girlfriend and i very happy this valentines. Will definately use your service again top marks”

Helpful Report

Posted 8 years ago

“fantastic service,”

Helpful Report

Posted 8 years ago

“I’ve always used Serenata they are simple to use and always on time.Even when the flowers have been damaged in transit they have been outstanding with their Customer care.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews