Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were delivered in great condition and my other half loved them :) :)”

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Posted 7 years ago

“It was for my husband for valentines day..The flowers were fresh and delivery was on timee..He was a happy chappyy☺️☺️ Thankyou Serenta flowerss👍🏻👍🏻”

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Posted 7 years ago

“One knock on the door and before my wife could even answer was dumped on the door step. Also flowers looked a little tired”

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Posted 7 years ago

“Did what it said on the tin.first class.”

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Posted 7 years ago

“Valentines delivery. Flowers were fantastic and well received. Received email confirming delivery.”

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Posted 7 years ago

“Very good service.”

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Posted 7 years ago

“delivered on time”

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Posted 7 years ago

“Arrived in time, good quality flowers.”

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Posted 7 years ago

“Fab service at very short notice, flowers were beautiful. Definitely recommend”

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Posted 7 years ago

“Delivery time and quality of the flowers were outstanding.”

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Posted 7 years ago

“Half of the flowers were dying & the petals started falling off a hour after taking out the box”

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Posted 7 years ago

“5 star service oroduct was first class”

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Posted 7 years ago

“Must say first time have used you guys brilliant service and fair price would use again”

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Posted 7 years ago

“My partner was overwhelmed and extremely pleased with the roses I purchased from serenata flowers! They’ve opened up and look stunning! I recommend and most definitely will use you guys again. My emails were replied back to very quickly and was delivered well within the expected time slot and on Valentine’s Day. Thank you for an amazing service xoxo”

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Posted 7 years ago

“Ordered two lots of flowers for friends on Vanentines day. Both arrived in great condition and were beautiful. Another good experience from Serenata. Always good customer service, beautiful flowers and keep you updated on dispatch and delivery details.”

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Posted 7 years ago

“Delivery was fine however the flowers were half dead and we won't be using the company again”

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Posted 7 years ago

“Every time not a time goes bye that my miss’s don’t like the flowers I get her from here she loves them every time I e as I get the miss’s different kinds of flowers from you and she happy every time”

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Posted 7 years ago

“HIDEOUS, MENDACIOUS, OBSCURANTIST, ABYSMAL FRAUDSTERS. KEEP WELL AWAY.”

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Posted 7 years ago

“Good service & delivery although I wasted my money as me and my lady friend separated for good”

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Posted 7 years ago

“From placing the order to delivery the communication via text was excellent. They arrived in good time on the day requested. Excellent value for money. I would highly reccomend Serenata flowers.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews