Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke! Failed to deliver on valentine's day, failed to deliver to new address on 15th Feb. On 16th they tell me (via email as they don't use the phone) That delivery has failed and that they reserve the right to keep 100% (£49.99), or pay 50% for them to try again. This is a company to be avoided!!!!”

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Posted 7 years ago

“My wife was very pleased with the flowers and I am very happy with the timely delivery.”

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Posted 7 years ago

“Always order from these guys never let me down will keep purchasing from these guy amazing thank you”

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Posted 7 years ago

“Delivered in a very quick time”

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Posted 7 years ago

“I enjoyed the email updates. And the receiver was happy with the flowers so cannot fault the service. Is cheaper than other main brands but would like to see a reward based system to reduce the price sometimes. 9/10 Will use again.”

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Posted 7 years ago

“The 2 stars sound a bit harsh however to reflect other customers comments, I received no confirmation of my order or payment which led to panic on the day of delivery to see if they were in fact going to be delivered. I ordered a large bunch of WHITE roses, but what was delivered was a bunch of RED roses, so I am more than a little disappointed by this. That said, the flowers were nicely packaged but not what I ordered? (photo of red roses uploaded)”

Serenata Flowers 2 star review on 16th February 2018

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Posted 7 years ago

“Great flowers, speedy delivery”

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Posted 7 years ago

“Great flowers according to my wife (I was away) Delivery was spot on and cost of flowers very reasonable”

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Posted 7 years ago

“Just what I wanted and delivered as promised. I will be using Serenata again !”

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Posted 7 years ago

“Beautiful flowers, great service and delivery.. Thank you”

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Posted 7 years ago

“Flowers were lovely. But I did pay for the largest bunch out of the three options. I would love to see how small the smaller bunches were. I had much better flowers from prestige flowers but they were unable to deliver at short notice. They were lovely but expensive in comparison”

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Posted 7 years ago

“Easy to order, good selection. But two days after supposed delivery, no delivery confirmation. I still don't know if item was delivered.”

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Posted 7 years ago

“The delivery process was fine, the valentine flowers arrived half dead but a free replacement was offered and arrived two days later which has helped so thanks for your understanding”

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Posted 7 years ago

“1 St class service. Wife was delighted with the quality. Thank you so much.”

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Posted 7 years ago

“Cant really review the company as my order was never received so i can only review on my experience. Had i have known they used yodel as a carrier i would have avoided like the plague. Needless to say they didn't disappoint. Not only did they not deliver but after being send my delivery co-ordinates from Serenata i found that it had been delivered far away for the actual delivery address. Serenata's customer service needs vast improvement. Asked as to why they do not have a phone number to contact them directly i was told they were an ecommerce company thus everything needed dealing with over the internet....what ever happened to the personal touch? they also have no direct email. so every time you reply to there vague responses (some of which are that vague they actually completely avoid the question you are asking) you have to open a new ticket only to be greeted by a completely different customer service member. This was my first and definitely my last experience with these guys. Cheap for a reason....”

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Posted 7 years ago

“On time delivery and flowers looks like the picture shown and the recipient was happy too!!”

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Posted 7 years ago

“A little late but nice flowers when they arrived”

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Posted 7 years ago

“Excellent quality and price”

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Posted 7 years ago

“Excelent service! Flowers looked gorgeous. Very pleased, definitely recommend. Thank you”

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Posted 7 years ago

“Had my Valentines order cancelled at 3.25pm on the 14th Feb. I know I had ordered last minute however waiting until 3.25pm to tell me my order was cancelled by email was not the best. It was a quiet night Valentines night in my house.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews