Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“Just what I wanted and delivered as promised. I will be using Serenata again !”

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Posted 7 years ago

“Beautiful flowers, great service and delivery.. Thank you”

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Posted 7 years ago

“Flowers were lovely. But I did pay for the largest bunch out of the three options. I would love to see how small the smaller bunches were. I had much better flowers from prestige flowers but they were unable to deliver at short notice. They were lovely but expensive in comparison”

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Posted 7 years ago

“Easy to order, good selection. But two days after supposed delivery, no delivery confirmation. I still don't know if item was delivered.”

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Posted 7 years ago

“The delivery process was fine, the valentine flowers arrived half dead but a free replacement was offered and arrived two days later which has helped so thanks for your understanding”

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Posted 7 years ago

“1 St class service. Wife was delighted with the quality. Thank you so much.”

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Posted 7 years ago

“Cant really review the company as my order was never received so i can only review on my experience. Had i have known they used yodel as a carrier i would have avoided like the plague. Needless to say they didn't disappoint. Not only did they not deliver but after being send my delivery co-ordinates from Serenata i found that it had been delivered far away for the actual delivery address. Serenata's customer service needs vast improvement. Asked as to why they do not have a phone number to contact them directly i was told they were an ecommerce company thus everything needed dealing with over the internet....what ever happened to the personal touch? they also have no direct email. so every time you reply to there vague responses (some of which are that vague they actually completely avoid the question you are asking) you have to open a new ticket only to be greeted by a completely different customer service member. This was my first and definitely my last experience with these guys. Cheap for a reason....”

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Posted 7 years ago

“On time delivery and flowers looks like the picture shown and the recipient was happy too!!”

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Posted 7 years ago

“A little late but nice flowers when they arrived”

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Posted 7 years ago

“Excellent quality and price”

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Posted 7 years ago

“Excelent service! Flowers looked gorgeous. Very pleased, definitely recommend. Thank you”

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Posted 7 years ago

“Had my Valentines order cancelled at 3.25pm on the 14th Feb. I know I had ordered last minute however waiting until 3.25pm to tell me my order was cancelled by email was not the best. It was a quiet night Valentines night in my house.”

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Posted 7 years ago

“Delivered on time and well packaged. The roses weren't in the best condition but got more than I paid for so over all pleased”

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Posted 7 years ago

“Excellent, prompt delivery. Flowers reasonably priced, carefully packaged and good quality. Highly recommended.”

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Posted 7 years ago

“Where to start, arranged Valentines flowers to be delivered to my wife’s work. The courier apparently attempted delivery, although nobody at my wife’s work saw an attempted delivery. Contacted to ask for refund due to non delivery only to be told that re-delivery would be attempted following day. Demanded refund when 2nd delivery also failed only to be told a 3rd delivery would be attempted on the 16th. Surprisingly this failed also. Finally got a refund when I threw toys out of cot. DO NOT USE THIS COMPANY, they are unreliable and a nightmare to contact.”

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Posted 7 years ago

“Delivery came”

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Posted 7 years ago

“Items delivered without damage and on time. Great service, would use again.”

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Posted 7 years ago

“Only grumble would be flowers were far fewer than that on the site Otherwise well packaged and in perfect condition”

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Posted 7 years ago

“Very good reliable service”

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Posted 7 years ago

“I liked the choice of Valentine gifts offered, the short notice that I was able to give and the updates on delivery. This was important as I couldn’t be there to present the flowers and chocolates in person. Also like the fact that my girlfriend loved the gifts.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews