Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice flowers delivered on time”

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Posted 7 years ago

“Very disappointed with the flowers small and the roses were Brown at the edges I wouldn't use you again or recommend.”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“The flowers were stunning and arrived at a reasonable time. The lady was polite and my wife was over the moon. All good, thanks.”

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Posted 7 years ago

“Flowers arrived on time and looked great”

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Posted 7 years ago

“Received flowers on time but when unpacking found they were damaged. Emailed Serenata and they sent a complete replacement bouquet . I cannot highly praise this company enough , definitely use them again. Many Thanks. M J Emmett”

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Posted 7 years ago

“Flowers are a high quality, delivered on time and good value.”

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Posted 7 years ago

“Have used Serenata flowers many times and have never been disappointed”

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Posted 7 years ago

“Excellent service and a lovely product. Delivered when they said it would be and I will certainly use again and recommend.”

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Posted 7 years ago

“No flowers delivered No special note delivered No one to speak to Very uncaring company Only good at taking your money”

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Posted 7 years ago

“did not make me happy I know it was valentines day bu t flowers did not arrive till nearly 7 oclock somebody banged on front door did not wait for a response dumped on front doorstep and left very poor service,”

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Posted 7 years ago

“Easy ordering process and flowers arrived on time to their destination, however upon receiving the Valentine’s Day flowers, my girlfriend open the box to discover that half the roses had already perished and even the roses that hadn’t were already discoloured and dying. Not what I was expecting after what I’d paid. Will not be using again. Disappointing”

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Posted 7 years ago

“Flowers were delivered in great condition and my other half loved them :) :)”

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Posted 7 years ago

“It was for my husband for valentines day..The flowers were fresh and delivery was on timee..He was a happy chappyy☺️☺️ Thankyou Serenta flowerss👍🏻👍🏻”

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Posted 7 years ago

“One knock on the door and before my wife could even answer was dumped on the door step. Also flowers looked a little tired”

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Posted 7 years ago

“Did what it said on the tin.first class.”

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Posted 7 years ago

“Valentines delivery. Flowers were fantastic and well received. Received email confirming delivery.”

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Posted 7 years ago

“Very good service.”

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Posted 7 years ago

“delivered on time”

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Posted 7 years ago

“Arrived in time, good quality flowers.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews