Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased from serenata on three occasions. The first two were fantastic and I can only say thank you. The most recent was a red rose in a vase. Whilst the Rose and greenery werebeautiful, the vase was tiny, and I felt it was well overpriced. The recipient loved it but I was disappointed.”

Serenata Flowers 4 star review on 16th February 2018

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Posted 7 years ago

“I ordered the flowers from US, the flowers reached on time, beautiful message was sent to me stating that it has been delivered and flowers were in great condition. The process was smooth and flawless. Thank you very very much. You made my Valentine's day amazing.”

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Posted 7 years ago

“Fast service but the flowers looked on their last legs. Looked nothing like the picture. Maybe they had an off day for flowers (not service) on Valentine's Day as per other reviews.”

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Posted 7 years ago

“As it was Valentine’s Day I would expect the flowers to be deliveried In a nice package but they where delivered in a closed box. First and last time will use you guys.”

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Posted 7 years ago

“Sent flowers in Canada, delivery £5, the week later it was £15 delivery for Valentine’s Day! An absolute joke.”

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Posted 7 years ago

“Could have got better flowers from Tesco to be honest for cheaper”

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Posted 7 years ago

“I was in Austria when I ordered some Flowers, they were delivered on time and in perfect condition. Thank you. Will do business again.”

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Posted 7 years ago

“Flowers were damaged.One head was hanging off and feeder bag was damaged.They were packaged in a cardboard box and had the appearance of flowers bought from a garage.”

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Posted 7 years ago

“Good service, nice flowers.”

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Posted 7 years ago

“Great service - next day delivery for Valentines when other providers could not do it. Great communication confirming when delivered, high quality and reasonable price. Will use Serenata Flowers again.”

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Posted 7 years ago

“I placed an order for flowers to be delivered to my home on Valentine’s Day for the Mrs. The instructions said to leave with next door if no answer, as it happened the Mrs wasn’t in and when I arrived home I found a sodden box of flowers left on my door step! And then to top it off out of the 12 roses that I ordered, 3 of them where rotten and bug eaten.”

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Posted 7 years ago

“Excellent service, I was kept up to date with delivery status and recipient was happy with flowers, will happily use Seranata Flowers services again”

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Posted 7 years ago

“Very happy will use again . When I can’t be arsed to go the the shops”

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Posted 7 years ago

“Very easy to order online with variety of choices quick and efficient service”

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Posted 7 years ago

“Great flowers, on time and right date Thank you”

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Posted 7 years ago

“Great service and fast delivery would definitely recommend them.”

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Posted 7 years ago

“The flowers made my partner happy when she finally got them a day late so the surprise was ruined so don't think I will be ordering off Serenata again”

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Posted 7 years ago

“The best florist I have dealt with Fantastic service and total professionalism ❤️❤️❤️ Would recommend them to everyone !!😊😊😊”

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Posted 7 years ago

“After trying the most common of flower delivery company’s that couldn’t deliver Valentine’s Day flowers until the day after I found serenata flowers. I ordered the evening before and they delivered on Valentine’s Day. Good choice of flowers and gifts. Overall very happy. Thankyou”

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Posted 7 years ago

“Easy to you website and deliveries made on time.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews