Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The colours and type of flowers delivered were not as ordered. My wife likes mixed vibrant colours the ones sent were not.”

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Posted 7 years ago

“Always deliver when they say they will and flowers always look amazing and last a long time. Wouldn’t use any other online florists. Would highly recommend”

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Posted 7 years ago

“Delivered good quality flowers on time.”

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Posted 7 years ago

“Perfect flowers delivered on time. The recipient loved them”

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Posted 7 years ago

“The flowers were beautiful and my partner was very happy”

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Posted 7 years ago

“Terrible service and an even worse customer service..will not be using again.”

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Posted 7 years ago

“Fantastic company great customer service and wonderful flowers on time delivered with a smile”

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Posted 7 years ago

“Smooth transaction everything went well flowers delivered on time with regular emails to let me know where they were 5 star service”

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Posted 7 years ago

“Spot on service 👍🏾”

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Posted 7 years ago

“Made the person feel very special!”

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Posted 7 years ago

“Surprised you asked me for a review after after your terrible service. Valentine's day flowers. Didn't even turn up will the 15th. When they did the cake was broke and the ballon was wrong. Was given no help just abuse. The company is in Malta so they really don't care who they hurt. Worst company I have every used. Never agaib”

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Posted 7 years ago

“Amazing service!! Bought the flowers one day before Valentine’s Day! And they were delivered in the morning the next day. Easy process and quick delivery. I definitely recommend!”

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Posted 7 years ago

“Had notification of delivery of flowers at 8pm on Valentine's day but actually delivered the following day - will not use again”

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Posted 7 years ago

“They were absolutely fantastic! Prompt delivery and great quality flowers. Couldn't have asked for more!”

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Posted 7 years ago

“Website was so simple to use, easy to make the order. Constant update from about the order n deliver delivery of prompt and packaged nicely”

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Posted 7 years ago

“Ordered roses for valentines they were all wilted and dead. I got a refund but they did not even send a new bunch as a way of apology,they ruined my Valentine’s Day. You’ve lost a regular customer too”

Serenata Flowers 1 star review on 16th February 2018

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Posted 7 years ago

“Great looking”

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Posted 7 years ago

“Great quality and very fast delivery service, wife was made up with them so all round great for me. Thanks again.”

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Posted 7 years ago

“First time user of serenata flowers,delighted with the service provide and the delivery service as well,I shall be back soon,thanks guys x”

Serenata Flowers 5 star review on 16th February 2018

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Posted 7 years ago

“Lovely quality Orchid very well packed and delivered exactly on time will use again”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews