Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spot on service 👍🏾”

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Posted 7 years ago

“Made the person feel very special!”

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Posted 7 years ago

“Surprised you asked me for a review after after your terrible service. Valentine's day flowers. Didn't even turn up will the 15th. When they did the cake was broke and the ballon was wrong. Was given no help just abuse. The company is in Malta so they really don't care who they hurt. Worst company I have every used. Never agaib”

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Posted 7 years ago

“Amazing service!! Bought the flowers one day before Valentine’s Day! And they were delivered in the morning the next day. Easy process and quick delivery. I definitely recommend!”

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Posted 7 years ago

“Had notification of delivery of flowers at 8pm on Valentine's day but actually delivered the following day - will not use again”

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Posted 7 years ago

“They were absolutely fantastic! Prompt delivery and great quality flowers. Couldn't have asked for more!”

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Posted 7 years ago

“Website was so simple to use, easy to make the order. Constant update from about the order n deliver delivery of prompt and packaged nicely”

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Posted 7 years ago

“Ordered roses for valentines they were all wilted and dead. I got a refund but they did not even send a new bunch as a way of apology,they ruined my Valentine’s Day. You’ve lost a regular customer too”

Serenata Flowers 1 star review on 16th February 2018

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Posted 7 years ago

“Great looking”

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Posted 7 years ago

“Great quality and very fast delivery service, wife was made up with them so all round great for me. Thanks again.”

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Posted 7 years ago

“First time user of serenata flowers,delighted with the service provide and the delivery service as well,I shall be back soon,thanks guys x”

Serenata Flowers 5 star review on 16th February 2018

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Posted 7 years ago

“Lovely quality Orchid very well packed and delivered exactly on time will use again”

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Posted 7 years ago

“Making the order was very easy to do due to the clear website. The ease of delivery and options for delivery are also very good. I look forward to using the service again in the future.”

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Posted 7 years ago

“I ordered my flowers on Tuesday for Valentine's Day and I still am yet to revive them 3 days later!!! Got passed around the staff on different days all giving me the same answer to where my flowers are and none of them could tell me where they were.”

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Posted 7 years ago

“Impressed, would recommend”

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Posted 7 years ago

“My daughter was delighted thanks”

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Posted 7 years ago

“Placed my order for roses they came was buitifull every thing went like clock work. Very professional service . Thank you .”

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Posted 7 years ago

“I ordered two dozen roses to be delivered to my girlfriend's place of work and unfortunately the roses were not in great condition when they arrived also her work colleagues said when they arrived the roses looked half dead, this was disappointing for me to hear and also quite embarrising for my girlfriend.”

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Posted 7 years ago

“Most of my deliveries arrive very late in the day. Valentine’s Day, they arrived so late that my gf had gone home. Disappointing.”

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Posted 7 years ago

“I made the order on Sunday evening thinking it might be too late but still try. Turned out they delivered on Valentines Day and made my wife really happy. Grateful service.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews