Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers, wine and chocolates for a friend who had just lost her Mum. They were delivered the next day and she was thrilled with them. It is awesome that you can add gifts to the bouquets to make them extra special, especially when sending them from overseas and cant be there in person. I will always use Serenata Flowers from now on!”

Helpful Report

Posted 7 years ago

“Excellent service and lovely flowers”

Helpful Report

Posted 7 years ago

“STAY CLEAR!! If there were minus stars, I would of used them... I thought it would be a good idea to use this company to send a bouquet of Roses on Valentines day, how badly was I mistaken... As the location of the delivery was in Scotland, I was very aware that next day delivery was impossible, and that it would take 2 days. I placed the order on the 12th of February expecting the delivery to happen on the 14th. It had now approached 9.30pm and still no delivery. I emailed them voicing my concern. I received an email this morning stating that they would not be delivering the Roses and I wasn't entitled to a refund. Now in my eyes this is theft! When I highlighted this to them, and with a mention of "trading standards" they were very quick to change their tune. I should receive my refund in 5 days, but a girl has lost out on a bouquet of Roses on Valentines day...”

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Posted 7 years ago

“THe flowers were perfect!I reccomend this shop!”

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Posted 7 years ago

“Recipient very happy with the flower arrangement, delivered the next day as promised.”

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Posted 7 years ago

“Easy to order, good choice of flowers, delivered on time and very much appreciated by the recipient”

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Posted 7 years ago

“Excellent packaging and delivery as arranged.Will use again.”

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Posted 7 years ago

“Good service delivered on time good quality flowers and gifts A+ service”

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Posted 7 years ago

“I cannot comment upon the quality of the flowers but they were well received by the recipient HOWEVER the speed of delivery and being kept informed were all first class.”

Helpful Report

Posted 7 years ago

“I am currently waiting on a decision, re my last purchase from yourselves. I bought the same bunch of flowers, for 2 people. My wife and my sister in law. My sister in laws bunch were perfect. My wifes however were short 1 flower and others were past their best. Still waiting on reply. Photos already sent.”

Helpful Report

Posted 7 years ago

“Once again my flowers have been delivered, First class service, lovely fresh flowers, can not recommend Serenata Flowers enough”

Helpful Report

Posted 7 years ago

“very good flowers, quality is a must given your competitors send our flowers but they are nowhere near the quality of flowers you do. I would certainly recommend”

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Posted 7 years ago

“Lovely flowers easy ordering and prompt delivery with notifications”

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Posted 7 years ago

“The Yodel delivery man knocked, dropped the box on the outside floor and ran off... really unhappy with the service but the flowers were ok, was disappointed as didn't match local florist quality or delivery.”

Helpful Report

Posted 7 years ago

“The roses looked like they were days old on delivery and were wilting .. it’s only been two days and they have already started to drop”

Serenata Flowers 2 star review on 15th February 2018

Helpful Report

Posted 7 years ago

“Bought two lots of flowers one delivery fine but the second delivery as I have already informed they were damaged the wooden stick was broken and 4 rose heads had been broken off. I have been asked for photos for proof but I am unable to do this as the person whom received them has gone to London for a few days. The flowers were just fine it was the delivery”

Helpful Report

Posted 7 years ago

“Overseas order delivered on time. Recipients delighted.”

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Posted 7 years ago

“The flowers haven't lasted more than 2 days. I am disgusted with your service”

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Posted 7 years ago

“Ordered mixed roses for my lady for Valentine's which were delivered promptly and on time on the day. My lady was chuffed to bits and over the moon. So well done Serenata Flowers!! Great service!!”

Helpful Report

Posted 7 years ago

“My delivery still has not been delivered as yet”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews