Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered same day delivery flowers and received an email later that afternoon to say that my order could not be fulfilled as no local florist could be found to deliver. These flowers carried an important message and it was now far too late for me to find an alternative . Extremely disappointing.”

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Posted 7 years ago

“Made my wife's day”

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Posted 7 years ago

“Very good service but you need to keep the buyer better updated on the same day delivery service”

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Posted 7 years ago

“I have used Serenata twice in the last week for the first time and the recipients wee really pleased. the flowers looked great dn arrived when they had predicted and I think are excellent value for money. Thank you - I will be using you again!”

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Posted 7 years ago

“They delivered on their promise, I have high praise for them & would gladly recommend them and will definately be using them again.”

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Posted 7 years ago

“Flowers were sent as a gift. Gorgeous flowers, bright in colour. Smaller than we expeted,”

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Posted 7 years ago

“As always flowers very reasonably priced, speedy delivery and beautiful arrangement - superb comany”

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Posted 7 years ago

“online order service user friendly. Excellent service - would definitely use again”

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Posted 7 years ago

“Easy to order and delivered next day as specified. Flowers were fresh and beautiful”

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Posted 7 years ago

“Prompt, excellent flowers and good value compared to others”

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Posted 7 years ago

“Flowers and Pot Plants arrive as advertised, fresh, colourful and provides so much enjoyment and pleasure for the recipients. Very pleased with every order. Thank you so much.”

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Posted 7 years ago

“Very prompt delivery, thank you”

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Posted 7 years ago

“I've bought from Serenata many times. Flowers are always fresh and lovely and delivery is nearly always on specified date. Will order again.”

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Posted 7 years ago

“ST VALENTINES FAILED - Cause of Serenata Flowers, amazing delivery thank you for accepting my order and my payment and FAILING DELIVERY on St Valentines!! Why you just people say that you are not able to make the delivery and you destroy peoples celebrations?”

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Posted 7 years ago

“Present for a friend and she loved them.”

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Posted 7 years ago

“I was informed right up to the point of delivery as to the status of my order. When the order had been received, when it was expected to be delivered, when it was in transit and when it had in fact been delivered. Great service, could not have been better. I will definitely use your flower delivery service again. Regards, Robert Wickens, Frederikssund, Denmark”

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Posted 7 years ago

“Ruined my Valentine's day! What a joke. Who the hell wants flowers delivered at 9am! She must think I am a joke not getting her anything on Valentine's day! She finished work at 5pm! I will be demanding a refund”

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Posted 7 years ago

“You only sent nine red roses when I ordered a dozen.”

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Posted 7 years ago

“I have used serenata previously and have never been disappointed. However the flowers I ordered for my mum this week were not as good as usual. They looked tired and listless. I ordered them on behalf of my father who passed away 6year's ago. I do feel let down.”

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Posted 7 years ago

“Best service ever”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews