Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

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“Lovely flowers easy ordering and prompt delivery with notifications”

Helpful Report

Posted 7 years ago

“The Yodel delivery man knocked, dropped the box on the outside floor and ran off... really unhappy with the service but the flowers were ok, was disappointed as didn't match local florist quality or delivery.”

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Posted 7 years ago

“The roses looked like they were days old on delivery and were wilting .. it’s only been two days and they have already started to drop”

Serenata Flowers 2 star review on 15th February 2018

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Posted 7 years ago

“Bought two lots of flowers one delivery fine but the second delivery as I have already informed they were damaged the wooden stick was broken and 4 rose heads had been broken off. I have been asked for photos for proof but I am unable to do this as the person whom received them has gone to London for a few days. The flowers were just fine it was the delivery”

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Posted 7 years ago

“Overseas order delivered on time. Recipients delighted.”

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Posted 7 years ago

“The flowers haven't lasted more than 2 days. I am disgusted with your service”

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Posted 7 years ago

“Ordered mixed roses for my lady for Valentine's which were delivered promptly and on time on the day. My lady was chuffed to bits and over the moon. So well done Serenata Flowers!! Great service!!”

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Posted 7 years ago

“My delivery still has not been delivered as yet”

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Posted 7 years ago

“I ordered same day delivery flowers and received an email later that afternoon to say that my order could not be fulfilled as no local florist could be found to deliver. These flowers carried an important message and it was now far too late for me to find an alternative . Extremely disappointing.”

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Posted 7 years ago

“Made my wife's day”

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Posted 7 years ago

“Very good service but you need to keep the buyer better updated on the same day delivery service”

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Posted 7 years ago

“I have used Serenata twice in the last week for the first time and the recipients wee really pleased. the flowers looked great dn arrived when they had predicted and I think are excellent value for money. Thank you - I will be using you again!”

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Posted 7 years ago

“They delivered on their promise, I have high praise for them & would gladly recommend them and will definately be using them again.”

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Posted 7 years ago

“Flowers were sent as a gift. Gorgeous flowers, bright in colour. Smaller than we expeted,”

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Posted 7 years ago

“As always flowers very reasonably priced, speedy delivery and beautiful arrangement - superb comany”

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Posted 7 years ago

“online order service user friendly. Excellent service - would definitely use again”

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Posted 7 years ago

“Easy to order and delivered next day as specified. Flowers were fresh and beautiful”

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Posted 7 years ago

“Prompt, excellent flowers and good value compared to others”

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Posted 7 years ago

“Flowers and Pot Plants arrive as advertised, fresh, colourful and provides so much enjoyment and pleasure for the recipients. Very pleased with every order. Thank you so much.”

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Posted 7 years ago

“Very prompt delivery, thank you”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews