Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After trying the most common of flower delivery company’s that couldn’t deliver Valentine’s Day flowers until the day after I found serenata flowers. I ordered the evening before and they delivered on Valentine’s Day. Good choice of flowers and gifts. Overall very happy. Thankyou”

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Posted 8 years ago

“Easy to you website and deliveries made on time.”

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Posted 8 years ago

“Excellent service,quality goods and a pleasure doing business with.”

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Posted 8 years ago

“Communication a nightmare. No way of actually getting a phone number and speaking to someone. Be warned they will not give you a delivery time slot on valentines day. Thankfully it worked out this time but could have been a disaster if my valentine had returned to London early”

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Posted 8 years ago

“Delivered promptly, good condition/quality. Recipient very happy.”

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Posted 8 years ago

“Great service and well done team.”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Nice and easy to use. Had no issues during delivery and i believe the place I had it delivered can be difficult. Half the price of one of its competitors Will definitely be using serenata flowers from now on.”

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Posted 8 years ago

“Ordered from the USA to reach my husband in the UK for Valentine’s Day and it arrived on said day and he loved it! Thanks Serenata Flowers.”

Serenata Flowers 5 star review on 16th February 2018

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Posted 8 years ago

“Delivery was on time and nice flowers, BUT very expensive for the quantity.”

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Posted 8 years ago

“Great service on time loveley flowers thank u”

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Posted 8 years ago

“Delivered a day late poor communication to customer . I had to chase and tracking button a waist of time as not updated till end of day . Will not use again.”

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Posted 8 years ago

“We had a rather upsetting issue with my Daughter, she really wanted the Box with the balloon. We ended up with two balloons with no notification. My Daughter collects boxes which made it more awkward. 2nd point is constructive feedback, my wife had the box with 3 roses, however the bottle inside the box holding the flowers had not be sealed correctly the whole box inside was wet and starting to fall apart. I understand that it is a busy day for all florist, but on this occasion not having prior notice of no box and then a wet box from my wife, that my daughter wanted to keep and could not, was very disappointing. Sorry not use you again.”

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Posted 8 years ago

“Lovely flowers I ordered online as they were being delivered elsewhere on Valentine’s Day,great delivery service and I was sent a photo by my partner who was over the moon with them,thank you.”

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Posted 8 years ago

“The colours and type of flowers delivered were not as ordered. My wife likes mixed vibrant colours the ones sent were not.”

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Posted 8 years ago

“Always deliver when they say they will and flowers always look amazing and last a long time. Wouldn’t use any other online florists. Would highly recommend”

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Posted 8 years ago

“Delivered good quality flowers on time.”

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Posted 8 years ago

“Perfect flowers delivered on time. The recipient loved them”

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Posted 8 years ago

“The flowers were beautiful and my partner was very happy”

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Posted 8 years ago

“Terrible service and an even worse customer service..will not be using again.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews