Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Making the order was very easy to do due to the clear website. The ease of delivery and options for delivery are also very good. I look forward to using the service again in the future.”

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Posted 7 years ago

“I ordered my flowers on Tuesday for Valentine's Day and I still am yet to revive them 3 days later!!! Got passed around the staff on different days all giving me the same answer to where my flowers are and none of them could tell me where they were.”

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Posted 7 years ago

“Impressed, would recommend”

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Posted 7 years ago

“My daughter was delighted thanks”

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Posted 7 years ago

“Placed my order for roses they came was buitifull every thing went like clock work. Very professional service . Thank you .”

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Posted 7 years ago

“I ordered two dozen roses to be delivered to my girlfriend's place of work and unfortunately the roses were not in great condition when they arrived also her work colleagues said when they arrived the roses looked half dead, this was disappointing for me to hear and also quite embarrising for my girlfriend.”

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Posted 7 years ago

“Most of my deliveries arrive very late in the day. Valentine’s Day, they arrived so late that my gf had gone home. Disappointing.”

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Posted 7 years ago

“I made the order on Sunday evening thinking it might be too late but still try. Turned out they delivered on Valentines Day and made my wife really happy. Grateful service.”

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Posted 7 years ago

“Beautiful flowers at an affordable price that made my Valentine smile at work.”

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Posted 7 years ago

“Very fast service, very cheap prices, very happy customer!”

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Posted 7 years ago

“hidden behind the bins with no card left for details of were they were flowers were not the best ether similar to garage ones you know the last bunch that look like they have been droped a few times and there about a month”

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Posted 7 years ago

“Because they arrived on time and were beautiful even the gifts xx”

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Posted 7 years ago

“delivered on Valentines day after ordering the day before, they were deliverd mid day and my wife was well pleased.”

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Posted 7 years ago

“Ordered 24 roses for valentines. Flowers had already started to turn on delivery, not worth the money paid. I would think about buying flowers from supermarket etc? As the value and quality is better in my opinion, the flowers were not worth what was paid.”

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Posted 7 years ago

“Ordered flowers to be delivered on 14th Feb, Courier delivered them somewhere else so my G/F didn't get her flowers. Serenta flowers customer service was very good in trying to help but ultimately Yodel cost you a customer for being incompetent”

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Posted 7 years ago

“Beautiful flowers, timely delivery, wife delighted.”

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Posted 7 years ago

“Excellent service. Gorgeous flowers delivered as requested. Excellent communication throughout especially regarding delivery and tracking. Will definitely use again, thank you.”

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Posted 7 years ago

“The flowers were terrible quality for £25. I normally have a good experience, and have used them several times. However, this time was very disappointing.”

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Posted 7 years ago

“Excellent fast and efficient service”

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Posted 7 years ago

“Very efficient. No worries . Recipient very pleased”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews