Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“Beautiful flowers at an affordable price that made my Valentine smile at work.”

Helpful Report

Posted 7 years ago

“Very fast service, very cheap prices, very happy customer!”

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Posted 7 years ago

“hidden behind the bins with no card left for details of were they were flowers were not the best ether similar to garage ones you know the last bunch that look like they have been droped a few times and there about a month”

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Posted 7 years ago

“Because they arrived on time and were beautiful even the gifts xx”

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Posted 7 years ago

“delivered on Valentines day after ordering the day before, they were deliverd mid day and my wife was well pleased.”

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Posted 7 years ago

“Ordered 24 roses for valentines. Flowers had already started to turn on delivery, not worth the money paid. I would think about buying flowers from supermarket etc? As the value and quality is better in my opinion, the flowers were not worth what was paid.”

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Posted 7 years ago

“Ordered flowers to be delivered on 14th Feb, Courier delivered them somewhere else so my G/F didn't get her flowers. Serenta flowers customer service was very good in trying to help but ultimately Yodel cost you a customer for being incompetent”

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Posted 7 years ago

“Beautiful flowers, timely delivery, wife delighted.”

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Posted 7 years ago

“Excellent service. Gorgeous flowers delivered as requested. Excellent communication throughout especially regarding delivery and tracking. Will definitely use again, thank you.”

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Posted 7 years ago

“The flowers were terrible quality for £25. I normally have a good experience, and have used them several times. However, this time was very disappointing.”

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Posted 7 years ago

“Excellent fast and efficient service”

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Posted 7 years ago

“Very efficient. No worries . Recipient very pleased”

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Posted 7 years ago

“Arrived on time at destination intended”

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Posted 7 years ago

“Absolutely delighted with your service”

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Posted 7 years ago

“I ordered the day before and it was perfect. Delivered to perfection.”

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Posted 7 years ago

“Punctual excellent service.”

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Posted 7 years ago

“very expensive for what you get”

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Posted 7 years ago

“Ordered two bouquets on two separate days and they were both delivered the following day, one of them having been ordered on Sunday evening. They were very well received by the recipients and I was told they were stunning! I got several emailed updates on the day and was very happy with the service and price! Will definitely use again!”

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Posted 7 years ago

“Easy to use website, great communication and flowers arrived exactly when they said they would”

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Posted 7 years ago

“Delivered on time, Lady very pleased”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews