Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, great flowers, quick delivery, reasonably priced and great at keeping you updated in delivery.”

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Posted 7 years ago

“This is the second time I have used Serenata Flowers to send to my wife for her birthday and for Valentines day. She was so delighted on both occasions she sent me images, they weretruly beautiful. Next up is our wedding anniversary so I will definitely be using your company again plus for the foreseeable future. Thank you from both of us.”

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Posted 7 years ago

“Letting me know that the flowers had been delivered.”

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Posted 7 years ago

“It’s quick and easy to order with Serenata Flowers. I only have one criticism: the bouquet I ordered this time was one day f the most expensive and I was disappointed to see that although it contained the correct blooms did not appear to be any better then some of the cheaper bouquets in the catalogue”

Serenata Flowers 4 star review on 24th February 2018

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Posted 7 years ago

“I’m currently in Cape Town and one of my best friends lives in Northern Ireland. It was her ‘special’ birthday and I found Serenata online. I usually worry that having flowers delivered the recipient is too embarrassed to say if they were disappointed - but we got to FaceTime and I saw the pretty pink orchids in situ. They looked fresh plentiful and beautiful. I’ll definitely use you again. Next time for Mothering Sunday!”

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Posted 7 years ago

“The lady who received the f,lowers said they were excellant”

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Posted 7 years ago

“Flowers were for my sister who has recently had major surgery. She said they were lovely! I was impressed with the service and the fact that I was kept up to date with the progress of the delivery.”

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Posted 7 years ago

“Easy to use and delivered as promised !”

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Posted 7 years ago

“Simple service , quick and good updated communication, hassles free and beautiful flowers .”

Serenata Flowers 5 star review on 24th February 2018

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Posted 7 years ago

“Easy to order and every time I have used them the flowers have been delivered on time and I have been kept informed as to the status of the delivery the recipients have always said how lovely the flowers are very pleased”

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Posted 7 years ago

“such a friendly service. Kept me informed and arrived just as promised. Love the humour in the emails and the recipient loved the flowers and chocolates.”

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Posted 7 years ago

“I ordered a Valentines gift for my wife from Serenata Flowers, the whole process was effortless, great gift that was extremely well received and appreciated. Wonderful customer service and a flawless experience for the customer, all in all I am very happy and satisfied and would rate Serenata Flowers as the best. Thank you.”

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Posted 7 years ago

“Lovely flowers that made people happy and bang on time delivery thanks!”

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Posted 7 years ago

“The first delivery in Glasgow was fine my friend was delighted. I ordered the same flowers for my brother on Thursday. THE flowers were left on his doorstep. Unknown to myself he had a hospital appointment and returned home in the afternoon. Common sense would have been next, to leave the flowers with a neighbor. Although I didn't mention that surely this would have been the wright thing to do and the flowers would have been healthier in water.”

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Posted 7 years ago

“Punctual delivery. Informed on delivery. Good price. Recipient says plant is lovely.”

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Posted 7 years ago

“Excellent service, arrived when advised, kept me informed of delivery, a month on and they still look amazing, worth every penny.”

Serenata Flowers 5 star review on 23rd February 2018

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Posted 7 years ago

“Very prompt service. Lovely flowers.”

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Posted 7 years ago

“The recipient was thrilled with her flowers and having packed for moving was especially pleased that they were in a nice case.Would highly recommend Seranata flowers.From the minute of ordering to the time delivered I was kept informed where they were.”

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Posted 7 years ago

“Speedy, beautiful flowers would recommend”

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Posted 7 years ago

“delivered in reasonable time, recepient very happy with condition and thrilled by the roses, so i was more than satisfied with my order.h”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews