Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgraceful service. Stayed home all day for the flowers got an email saying driver on way at 9.30am waited until 6pm and even then flowers arrived with the vase broken disgraceful”

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Posted 7 years ago

“First time i've used your service won't be the last flowers were lovely delivered on time with a smile thankyou my wife loved the suprise.”

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Posted 7 years ago

“Beautiful flowers arrived on time”

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Posted 7 years ago

“I ordered a set of flowers that were displayed oin the web and looked very nice but when they were delivered they were completely different to the flowers ordered. The flowers were not in the vase as displayed and overall i was not satisfied with the product and wish for someone at the company top call me as a matter of urgency.”

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Posted 7 years ago

“The flowers I ordered were beautiful and delivered on time - plus I was kept informed regularly as to when the delivery would arrive.”

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Posted 7 years ago

“Prompt delivery within stated time zone.”

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Posted 7 years ago

“Recipient very pleased with her flowers”

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Posted 7 years ago

“Had ordered three different bouquets of flowers since April 2017. Two bouquets to Liverpool and One to Mansfield. Feedback ! they were beautiful and delivered the next day.”

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Posted 7 years ago

“Excellent service, great flowers, quick delivery, reasonably priced and great at keeping you updated in delivery.”

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Posted 7 years ago

“This is the second time I have used Serenata Flowers to send to my wife for her birthday and for Valentines day. She was so delighted on both occasions she sent me images, they weretruly beautiful. Next up is our wedding anniversary so I will definitely be using your company again plus for the foreseeable future. Thank you from both of us.”

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Posted 7 years ago

“Letting me know that the flowers had been delivered.”

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Posted 7 years ago

“It’s quick and easy to order with Serenata Flowers. I only have one criticism: the bouquet I ordered this time was one day f the most expensive and I was disappointed to see that although it contained the correct blooms did not appear to be any better then some of the cheaper bouquets in the catalogue”

Serenata Flowers 4 star review on 24th February 2018

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Posted 7 years ago

“I’m currently in Cape Town and one of my best friends lives in Northern Ireland. It was her ‘special’ birthday and I found Serenata online. I usually worry that having flowers delivered the recipient is too embarrassed to say if they were disappointed - but we got to FaceTime and I saw the pretty pink orchids in situ. They looked fresh plentiful and beautiful. I’ll definitely use you again. Next time for Mothering Sunday!”

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Posted 7 years ago

“The lady who received the f,lowers said they were excellant”

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Posted 7 years ago

“Flowers were for my sister who has recently had major surgery. She said they were lovely! I was impressed with the service and the fact that I was kept up to date with the progress of the delivery.”

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Posted 7 years ago

“Easy to use and delivered as promised !”

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Posted 7 years ago

“Simple service , quick and good updated communication, hassles free and beautiful flowers .”

Serenata Flowers 5 star review on 24th February 2018

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Posted 7 years ago

“Easy to order and every time I have used them the flowers have been delivered on time and I have been kept informed as to the status of the delivery the recipients have always said how lovely the flowers are very pleased”

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Posted 7 years ago

“such a friendly service. Kept me informed and arrived just as promised. Love the humour in the emails and the recipient loved the flowers and chocolates.”

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Posted 7 years ago

“I ordered a Valentines gift for my wife from Serenata Flowers, the whole process was effortless, great gift that was extremely well received and appreciated. Wonderful customer service and a flawless experience for the customer, all in all I am very happy and satisfied and would rate Serenata Flowers as the best. Thank you.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews