Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered late Friday night, next day delivery was available, free of charge. Kept up to date on delivery and received email confirmation flowers arrived. Would recommend this firm.”

Helpful Report

Posted 7 years ago

“I ordered flowers on 24/02/2018 to be delivered to my wife to be . The flowers never arrived I have had no correspondence from the company after I sent them a msg . I can’t get a fone no for the company and they took my money from the bank today . Will never use this company again .”

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Posted 7 years ago

“Flowers were beautiful. Recipient was very happy. Delivered on the selected date. Felt I got a bargain as I selected a bouquet which was on offer. Lots of good offers to choose from. Would recommend the company and will be happy to use them again.”

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Posted 7 years ago

“My aunt loved the flowers they arrived on time good and fresh thank you”

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Posted 7 years ago

“easy to use and prompt service”

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Posted 7 years ago

“Excellent service, brilliant selection of gifts to choose from and next day delivery even on Friday after 9pm 😁”

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Posted 7 years ago

“Advised when flowers picked up by Courier, advised when delivered which was great because I live in a different country from where the flowers were delivered. Delivered on the date stated. My friend sent me a photograph of the flowers they looked lovely and she was very pleased with them.”

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Posted 7 years ago

“I used Serenta Flowers for a work colleague, the website was easy to use and the flowers arrived the next day. The blooms were very healthy and lasted over a week, I was happy as was my work colleague and I will definitely use Serenata Flowers again.”

Helpful Report

Posted 7 years ago

“Excellent and efficient service and a wide selection to choose from to suit all occasions & budgets. Would use again”

Serenata Flowers 4 star review on 26th February 2018

Helpful Report

Posted 7 years ago

“Easy to order, quick delivery, beautiful flowers, reasonably priced”

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Posted 7 years ago

“The flowers l sent my friend looked fantastic”

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Posted 7 years ago

“Excellent and efficient service and not expensive. Would use again.”

Helpful Report

Posted 7 years ago

“I have used the service twice now and I have been kept informed from ordering to the flowers being delivered. Both times I have been contacted by the recipient that the flowers were beautiful. I did not buy the largest and most expensive either! One bouquette was in the South of England and the second in the North of England.”

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Posted 7 years ago

“Very easy to order and I love that they let you know when the delivery has been made.”

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Posted 7 years ago

“Nice looking bouquet, good price and hopefully recipient was happy.”

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Posted 7 years ago

“Service was great; delivery updates were amusing as was the card enclosed with the flowers sent to a friend.”

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Posted 7 years ago

“Both recipients received their flowers on the right days and were delighted with their gifts. They even sent me photos thanking me for their surprises as they are going through a tough time at the moment. Brought smiles to their faces and tears to their eyes. Thank you x”

Serenata Flowers 5 star review on 26th February 2018

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Posted 7 years ago

“Very easy transaction excellent value speedy delivery”

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Posted 7 years ago

“Fast efficient delivery of great floral displays”

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Posted 7 years ago

“Always delivered on time fresh and well presented,”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews