Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,026 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 16%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers thankyou”

Serenata Flowers 5 star review on 3rd March 2018

Helpful Report

Posted 8 years ago

“Flowers were half dead and the customer service once a complaint was made was awful.”

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Posted 8 years ago

“The person I sent them to said they were lovely and fresh in a special surprise box”

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Posted 8 years ago

“The website and ordering process could not have been easier. I loved the email updates tracking my order. Most importantly my friend was over the moon with her beautiful bouquet!”

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Posted 8 years ago

“sorry for the delay - waiting for confirmation from my sister. Nothing heard yet (she is in her late 80s) but happy that the delivery all went smoothly.”

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Posted 8 years ago

“We live in New Zealand and have used Serenata Flowers on several occasions to send flowers to friends and family in the UK.. The service has always been excellent with frequent updates. We don't always hear from the recipient and our most recent gift to a friend in a rest home on her 96th birthday remains unacknowledged as our friend has little memory. We are pleased that we can trust Serenata's service.”

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Posted 8 years ago

“Great service and frequent updates all at a very reasonable price I will definitely use again very happy with Serenata Flowers and their service.”

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Posted 8 years ago

“I love the text updates on my order always makes me laugh”

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Posted 8 years ago

“Flowers did not arrive in time for funeral despite us ordering for delivery a day in advance as instructed. Made a sad day more stressful. Serenata refused to refund & cited various ts&cs re weather... avoid this company!”

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Posted 8 years ago

“delivery was prompt and my friend was delighted with the flowers.”

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Posted 8 years ago

“I ordered them at last minute but managed to get them ordered for a funeral on time 300+ miles away. Flowers where stunning well commented for the aray. Thank you serenata x”

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Posted 8 years ago

“They have always delivered perfectly”

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Posted 8 years ago

“They arrived on time, they were lovely. My friend was delighted. Thanks”

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Posted 8 years ago

“My Niece has been very ill and is still not well, the flowers have really cheered her up and she said they are really beautifull. Thank you for helping to lift her spirits. Sorry don't know how to transfer pictures.”

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Posted 8 years ago

“Very efficient. Answered question quickly. Would have given 5 stars but have not seen the flowers.”

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Posted 8 years ago

“arrived on time and were beautiful”

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Posted 8 years ago

“Beautiful flowers, delivered when promised - recipient commented how pretty they were. Will definitely use again. :-)”

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Posted 8 years ago

“Flowers were nearly dead on delivery When we sought a refund we had to deal with an awful robotic complaints system and they tried to grind us down to avoid giving a refund. Eventually they said a refund would be made in 5 days”

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Posted 8 years ago

“Good customer service! Verry happy !”

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Posted 8 years ago

“I use Serenata Flowers very often. At Christmas with multiple gifts, birthdays, get well, birth and even funeral flowers..All have been excellent. Deliveries on time and on the odd occasion returning to ensure delivery.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,026 reviews