Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sorry for the delay - waiting for confirmation from my sister. Nothing heard yet (she is in her late 80s) but happy that the delivery all went smoothly.”

Helpful Report

Posted 8 years ago

“We live in New Zealand and have used Serenata Flowers on several occasions to send flowers to friends and family in the UK.. The service has always been excellent with frequent updates. We don't always hear from the recipient and our most recent gift to a friend in a rest home on her 96th birthday remains unacknowledged as our friend has little memory. We are pleased that we can trust Serenata's service.”

Helpful Report

Posted 8 years ago

“Great service and frequent updates all at a very reasonable price I will definitely use again very happy with Serenata Flowers and their service.”

Helpful Report

Posted 8 years ago

“I love the text updates on my order always makes me laugh”

Helpful Report

Posted 8 years ago

“Flowers did not arrive in time for funeral despite us ordering for delivery a day in advance as instructed. Made a sad day more stressful. Serenata refused to refund & cited various ts&cs re weather... avoid this company!”

Helpful Report

Posted 8 years ago

“delivery was prompt and my friend was delighted with the flowers.”

Helpful Report

Posted 8 years ago

“I ordered them at last minute but managed to get them ordered for a funeral on time 300+ miles away. Flowers where stunning well commented for the aray. Thank you serenata x”

Helpful Report

Posted 8 years ago

“They have always delivered perfectly”

Helpful Report

Posted 8 years ago

“They arrived on time, they were lovely. My friend was delighted. Thanks”

Helpful Report

Posted 8 years ago

“My Niece has been very ill and is still not well, the flowers have really cheered her up and she said they are really beautifull. Thank you for helping to lift her spirits. Sorry don't know how to transfer pictures.”

Helpful Report

Posted 8 years ago

“Very efficient. Answered question quickly. Would have given 5 stars but have not seen the flowers.”

Helpful Report

Posted 8 years ago

“arrived on time and were beautiful”

Helpful Report

Posted 8 years ago

“Beautiful flowers, delivered when promised - recipient commented how pretty they were. Will definitely use again. :-)”

Helpful Report

Posted 8 years ago

“Flowers were nearly dead on delivery When we sought a refund we had to deal with an awful robotic complaints system and they tried to grind us down to avoid giving a refund. Eventually they said a refund would be made in 5 days”

Helpful Report

Posted 8 years ago

“Good customer service! Verry happy !”

Helpful Report

Posted 8 years ago

“I use Serenata Flowers very often. At Christmas with multiple gifts, birthdays, get well, birth and even funeral flowers..All have been excellent. Deliveries on time and on the odd occasion returning to ensure delivery.”

Helpful Report

Posted 8 years ago

“Efficient and reliable service even in the present weather conditions. Always recommend this company to friends.Thank you.”

Helpful Report

Posted 8 years ago

“really lovely selection of flowers”

Helpful Report

Posted 8 years ago

“According to my cousin the flowers which were for a funeral were extremely beautiful just what my aunty would have liked”

Helpful Report

Posted 8 years ago

“I love flowers, the pleasure from a simple vase of colourful tulips, the bright colourful happy faces of a jug of daffs, a stunning display of roses or the unmistakable smell of freesia as you walk into a room, i love them all. I share my love of flowers with my friends & family and have found Serenata flowers delightful to use. The website is clear and easy to use, the choice of flowers and arrangements is varied and suitable for any occasion and the price offers real value for money. If my friend is having a tough time on the other side of the country i can use serenata to order a pretty bright bouquet to cheer her up and let her know i care. The flowers are fresh, in excellent condition and last, i know from the flowers i have had for myself as well as the feedback from those i have sent them too. Plus its an inexpensive way to show i love and care for any occasion to all of those people i love and care about, and that's what makes me happy to use Serenata.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews