Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great flowers at a great price. Only second time ordered with Serenata and not disappointed.”

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Posted 7 years ago

“The balloon eas for my 10 yr old niece... she opened the box and had an amazing surprise... smile on her face was worth it”

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Posted 7 years ago

“Process seemed smooth and swift. Flowers delivered when they should have been and recipient very pleased with the colourful display. Would use again. Slight point - I didn't wish to pay for a card but missed seeing the bit which said you could put in a message without a card - still not clear whether that information went through the system”

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Posted 7 years ago

“I ordered some flowers for a colleagues wife who had a baby boy recently and the feedback was that they were very beautiful and they were more than pleased with them. He showed us a picture of them and they were as lovely as he had described.”

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Posted 7 years ago

“My sister said her flowers were lovely”

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Posted 7 years ago

“Amazing flowers absolutely out of this world and delivery next day what more can you ask”

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Posted 7 years ago

“Very good service , flowers arrived quickly.”

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Posted 7 years ago

“Very good service,delivered when requested the following day.flowers were as good as shown in the picture.”

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Posted 7 years ago

“Great service and flowers”

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Posted 7 years ago

“Brilliant service beautiful flowes”

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Posted 7 years ago

“I'd read the reviews & most said that the bear was a really good size so I ordered the Baby Boy Gift Basket. Couldn't be any happier :) :) My sister was over the moon with the gift & sent me a picture of the bear & my new nephew - they were nearly the same size!! Using the website & ordering was really easy and the delivery was when they said it would be. If I want to send flowers or a gift basket again then I shall be using Serenata Flowers without hesitation. Thank you to everyone involved - very happy customer x”

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Posted 7 years ago

“I was really disappointed with our flowers when I attended the funeral yesterday. The website clearly shows the presentation looking very pretty and 'styled' However, in real life the flowers were in a cellophane wrapper (bouquet style) which wasn't particularly see through and crushed the display. Very disappointing.”

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Posted 7 years ago

“Beautiful arrangement, arrived quickly.”

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Posted 7 years ago

“Great flowers, speedy delivery and fantastic price!”

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Posted 7 years ago

“Simple process, good value and beautiful when arrived.”

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Posted 7 years ago

“Ordering the flowers was straightforward on my PC but impossible on the iPhone as the box to add a discount code does not show on the mobile version of the website. Frustrating as I tried three times but could never get the discounted price. Worked first time on the PC. Not really good enough in today's mobile tech savvy world. Can't comment on th flowers as they were delivered elsewhere.”

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Posted 7 years ago

“Reliable service and beautiful arrangements. Ordered online from australia for my mother in the UK who was unwell. Made her feel very loved. Thank you so much. ❤️”

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Posted 7 years ago

“Easy ordering and prompt delivery.”

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Posted 7 years ago

“Extremely happy with the user friendly website, the speed of the service and the qaulity”

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Posted 7 years ago

“I ordered 2 bunches of flowers for different people. They were both delivered on time, were beautifully arranged and very good quality. Two very happy people......”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews