Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole experience just works. The product is beautiful, the user interface is a real pleasure, the service levels are up there with the very best and even their coms emails are a treat. A modern day small business to be proud of.”

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Posted 7 years ago

“These lovely flowers were for my sister's birthday. She was absolutely delighted with them and the additional bottle of wine.”

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Posted 7 years ago

“My sister-in-law loved the white rose plant I sent her. It arrived on time with lots of blooms and was lovely and fresh.”

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Posted 7 years ago

“The person who received them was over joyed, thank you.”

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Posted 7 years ago

“My friend was very pleased with her birthday flowers”

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Posted 7 years ago

“Would not use Serenta Flowers again the flowers were tiny the roses were brown around edges just dumped on doorstep and no contact number to phone up and complain. DO NOT USE SERENTA FLOWERS”

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Posted 7 years ago

“Extremely happy with purchase. This was the second time I have ordered with them and will definitely use them again!”

Serenata Flowers 5 star review on 28th February 2018

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Posted 7 years ago

“my sisterinlaw loved her flowers and chocolate, they arrived very quick and I am happy the driver found the address ( very secluded area), the flowers are beautiful. thank you.”

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Posted 7 years ago

“It just works! Quick easy and efficient.”

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Posted 7 years ago

“I can confirm that Serenata Flowers' customer services are spot on and I can only say that it is thanks to their customer services team and their generous offer of re-direction at a reduced price was the icing on the cake. Without this offer we would have not been able to re-send the flowers due to finances.. so my cousin who had been discharged from hospital without our knowledge to another address, has in the end been able to enjoy her flowers that have brightened up her new room. Top rate customer services will definitely be recommending Serenata to my friends and family.”

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Posted 7 years ago

“Delivered on time as promised I was kept informed of progress for delivery Ordered Sunday evening delivered Monday lunchtime”

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Posted 7 years ago

“Beautiful flowers”

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Posted 7 years ago

“Great flowers at a great price. Only second time ordered with Serenata and not disappointed.”

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Posted 7 years ago

“The balloon eas for my 10 yr old niece... she opened the box and had an amazing surprise... smile on her face was worth it”

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Posted 7 years ago

“Process seemed smooth and swift. Flowers delivered when they should have been and recipient very pleased with the colourful display. Would use again. Slight point - I didn't wish to pay for a card but missed seeing the bit which said you could put in a message without a card - still not clear whether that information went through the system”

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Posted 7 years ago

“I ordered some flowers for a colleagues wife who had a baby boy recently and the feedback was that they were very beautiful and they were more than pleased with them. He showed us a picture of them and they were as lovely as he had described.”

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Posted 7 years ago

“My sister said her flowers were lovely”

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Posted 7 years ago

“Amazing flowers absolutely out of this world and delivery next day what more can you ask”

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Posted 7 years ago

“Very good service , flowers arrived quickly.”

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Posted 7 years ago

“Very good service,delivered when requested the following day.flowers were as good as shown in the picture.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews