Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service! Verry happy !”

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Posted 7 years ago

“I use Serenata Flowers very often. At Christmas with multiple gifts, birthdays, get well, birth and even funeral flowers..All have been excellent. Deliveries on time and on the odd occasion returning to ensure delivery.”

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Posted 7 years ago

“Efficient and reliable service even in the present weather conditions. Always recommend this company to friends.Thank you.”

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Posted 7 years ago

“really lovely selection of flowers”

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Posted 7 years ago

“According to my cousin the flowers which were for a funeral were extremely beautiful just what my aunty would have liked”

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Posted 7 years ago

“I love flowers, the pleasure from a simple vase of colourful tulips, the bright colourful happy faces of a jug of daffs, a stunning display of roses or the unmistakable smell of freesia as you walk into a room, i love them all. I share my love of flowers with my friends & family and have found Serenata flowers delightful to use. The website is clear and easy to use, the choice of flowers and arrangements is varied and suitable for any occasion and the price offers real value for money. If my friend is having a tough time on the other side of the country i can use serenata to order a pretty bright bouquet to cheer her up and let her know i care. The flowers are fresh, in excellent condition and last, i know from the flowers i have had for myself as well as the feedback from those i have sent them too. Plus its an inexpensive way to show i love and care for any occasion to all of those people i love and care about, and that's what makes me happy to use Serenata.”

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Posted 7 years ago

“Beautiful flowers - prompt delivery Will definitely use service again! Thank you so much :)”

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Posted 7 years ago

“My friend said they were beautiful flowers, the service w as efficient and I was kept informed of dispatch and delivery via tracker. All one could ask for really oh yes and the price was very competitive. I would use again.”

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Posted 7 years ago

“The whole experience just works. The product is beautiful, the user interface is a real pleasure, the service levels are up there with the very best and even their coms emails are a treat. A modern day small business to be proud of.”

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Posted 7 years ago

“These lovely flowers were for my sister's birthday. She was absolutely delighted with them and the additional bottle of wine.”

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Posted 7 years ago

“My sister-in-law loved the white rose plant I sent her. It arrived on time with lots of blooms and was lovely and fresh.”

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Posted 7 years ago

“The person who received them was over joyed, thank you.”

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Posted 7 years ago

“My friend was very pleased with her birthday flowers”

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Posted 7 years ago

“Would not use Serenta Flowers again the flowers were tiny the roses were brown around edges just dumped on doorstep and no contact number to phone up and complain. DO NOT USE SERENTA FLOWERS”

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Posted 7 years ago

“Extremely happy with purchase. This was the second time I have ordered with them and will definitely use them again!”

Serenata Flowers 5 star review on 28th February 2018

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Posted 7 years ago

“my sisterinlaw loved her flowers and chocolate, they arrived very quick and I am happy the driver found the address ( very secluded area), the flowers are beautiful. thank you.”

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Posted 7 years ago

“It just works! Quick easy and efficient.”

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Posted 7 years ago

“I can confirm that Serenata Flowers' customer services are spot on and I can only say that it is thanks to their customer services team and their generous offer of re-direction at a reduced price was the icing on the cake. Without this offer we would have not been able to re-send the flowers due to finances.. so my cousin who had been discharged from hospital without our knowledge to another address, has in the end been able to enjoy her flowers that have brightened up her new room. Top rate customer services will definitely be recommending Serenata to my friends and family.”

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Posted 7 years ago

“Delivered on time as promised I was kept informed of progress for delivery Ordered Sunday evening delivered Monday lunchtime”

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Posted 7 years ago

“Beautiful flowers”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews