Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“purely the extreme weather delayed delivery but all was made well the following day. Great response given the conditions-----thank you so much--recipient delighted.”

Helpful Report

Posted 7 years ago

“Firstly I have to admit the adverse weather was a factor on my review. I would not expect anyone to deliver in those conditions however you knew there would be delay and on that note I asked my sister in law to send me photo of said flowers they were nice but some of the petals were falling off not good enough and I couldnt phone anyone to complain the flowers were not up to standard therefore you should be sending my sister in law another bunch of flowers but you won’t I do not think I will be using you again”

Helpful Report

Posted 7 years ago

“I live in Australia and ordered flowers for my Aunts 83rd Birthday for 1st March and as far as I know they still have not been delivered. I paid £51.98 for the flowers. There has been zero communication from Serenata flowers until I emailed them - they advise the courier was unable to attempt delivery due to adverse weather conditions. I understand these things happen however I feel it would have been courteous and good customer service to have been advised of this by Serenata Flowers. I’ve yet to have any confirmation of delivery of the flowers or alternatively see a refund into my credit card. Very very disappointed with the lack of care and communication. Would hesitate to use them again.”

Helpful Report

Posted 7 years ago

“I ordered flowers from Australia to be sent to family in UK. They were delighted with the potted rose and I was pleased they were delivered on time in a professional manner. The ordering process online was easy, the price very good and the tracking system excellent. I would happily use this service again & highly recommend your service.”

Helpful Report

Posted 7 years ago

“I sent them to a friend and she was very pleased with them.Good communication from yourselves. I will use your services in the future.”

Helpful Report

Posted 7 years ago

“Excellent communication and flowers thanks”

Helpful Report

Posted 7 years ago

“Serenata service was abysmal. I ordered flowers to be delivered on 1st March, they were not delivered and I was not told that they had not been delivered. The following day I asked what had happened and was told I had given them the wrong address. The address was entirely correct. When I asked what time they would be delivered on 2nd March I was told that Serenata didn't know because they organise delivery routes to best suit themselves. The flowers were eventually delivered pm 2nd March. I imagine they were not fresh ones. If I had wanted flowers delivered on Friday I would not have ordered them for Thursday. And my daughter spent the day thinking I had not bothered to acknowledge what was, in fact, a very special day for her. I will never use Serenata again.”

Helpful Report

Posted 7 years ago

“Absolute trash company. Missed my mothers birthday, didn't let me know despite the fact I had guaranteed delivery, refused refund or partial refund or cancellation. Currently involved in credit card dispute with them. AVOID and use interflora!”

Helpful Report

Posted 7 years ago

“Good choice”

Helpful Report

Posted 7 years ago

“Very swift and efficient service with a fabulous end productpa”

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Posted 7 years ago

“Early delivery on day even though weather was bad for driving. Flowers were in excellent condition and much appreciated by recipient.”

Helpful Report

Posted 7 years ago

“Should have been delivered Thursday it is now Saturday and still not arrived!!!”

Helpful Report

Posted 7 years ago

“I was absolutely amazed at the quality for the price. And the cake gift was brilliant. Absolutely beautiful. Thank you so much. I will definitely use your services again.”

Helpful Report

Posted 7 years ago

“Ordering was easy online with fabulous choices available plus I got a discount through voucher codes too which was a bonus! My friend was over the moon with her surprise get well delivery of flowers, vase, chocolates, teddy bear and planted rose and it was great value for money with free next day delivery too. I had an email saying it had been despatched and another one later saying it had been delivered too which was brilliant! My only complaint and why I didn't give 5 stars was because the box of goodies was left on her doorstep with no card even put through the door to say it had been delivered. The courier knocked but as my colleague was in bed poorly she didn't answer the door in time and when she got to the door she found the box left on her doorstep. My concern here is that it could have been taken by a passer by as it was just left in the open With no proof to say it was delivered. Luckily it wasn't on the doorstep for too long but had my friend been out at the doctors then it might have got stolen, you can't trust anyone these days! Thankfully she got them and she loved them, the parcel made her day!”

Serenata Flowers 4 star review on 3rd March 2018

Helpful Report

Posted 7 years ago

“Beautiful flowers thankyou”

Serenata Flowers 5 star review on 3rd March 2018

Helpful Report

Posted 7 years ago

“Flowers were half dead and the customer service once a complaint was made was awful.”

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Posted 7 years ago

“The person I sent them to said they were lovely and fresh in a special surprise box”

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Posted 7 years ago

“The website and ordering process could not have been easier. I loved the email updates tracking my order. Most importantly my friend was over the moon with her beautiful bouquet!”

Helpful Report

Posted 7 years ago

“sorry for the delay - waiting for confirmation from my sister. Nothing heard yet (she is in her late 80s) but happy that the delivery all went smoothly.”

Helpful Report

Posted 7 years ago

“We live in New Zealand and have used Serenata Flowers on several occasions to send flowers to friends and family in the UK.. The service has always been excellent with frequent updates. We don't always hear from the recipient and our most recent gift to a friend in a rest home on her 96th birthday remains unacknowledged as our friend has little memory. We are pleased that we can trust Serenata's service.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews