Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered in a damaged box like it was at the bottom of a pile- two roses got damaged in transit”

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Posted 8 years ago

“I'm told that their courier left the flowers in the front porch of a block of flats. The recipient never leaves her flat and her hearing is good. She never received the flowers. Serenata said that it's in their terms and conditions and their delivery email said "authorised" to leave in the front porch. Who would dream a courier would do this? I used to think Serenata was a good service, certainly the flowers were nice, but what is the point of using a service if the product never arrives? Bitterly disappointed that an old lady didn't get flowers on her birthday. Never again.”

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Posted 8 years ago

“Just had call from funeral directors. Bouquet for my fathers funeral tomorrow have arrived totally trashed, flowers headless. Needless to say, no way to contact the company at this short notice by phone...numbers on delivery note and Directory enquiries do not ring out What to totally worthless company. I would recommend everyone to go elsewhere.”

Serenata Flowers 1 star review on 7th March 2018

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Posted 8 years ago

“My order wasn't delivered and the only response I received was "delivery failed". I sent a message requesting why the delivery failed, since none was given. After 3 days I have still yet to receive a message explaining why the delivery failed. I guess they just wanted my money. I would NEVER advise anyone to use this service!!”

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Posted 8 years ago

“Disgraceful! Flat balloon and limp flowers soo disapponted!”

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Posted 8 years ago

“We could make our order from the USA and depend on it getting to our elderly relative for her birthday”

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Posted 8 years ago

“You can't cancel an order even if you try immediately”

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Posted 8 years ago

“Serenata Flowers were better value than the company I usually use ,free delivery and delivered the next day despite the very bad weather, I also like the fact that I was notified at each stage from receiving my order to dispatching and then when they were actually delivered ,most of all the flowers were lovely (so I was told) Would defiantly recommend Serenata Flowers”

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Posted 8 years ago

“Quality and quantity poor with several heads of flowers broken within a small bouquet”

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Posted 8 years ago

“Your service is unbeatable in all areas, so glad I found you.”

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Posted 8 years ago

“Delivery on time and recipient very happy with floral display. Found it very easy to order on line with excellent descriptions/photos of numerous products and all at very reasonable prices.”

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Posted 8 years ago

“Said they tried to deliver on Saturday but no one was in so posted a card. We was in all day and no card was posted. Contacting them was a nightmare as they have no telephone number it’s all done by email. Refused to cancel order and refund. Didn’t deliver again until Monday by which my mothers bday had been and gone and the flowers had wilted. Never ever again will I use this company!”

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Posted 8 years ago

“Recently using the service I only have positives to talk about. Straight after accidentally adding another incorrect card, I was provided a refund. The delivery of flowers was accurate as per timing stated. Thank you so much for all your help :)”

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Posted 8 years ago

“I ordered the aztec bunch, the lillies are OK as they are in bud, but the roses were in full bloom when delivered, very pretty but very wilted after just 24hrs 😔 😢”

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Posted 8 years ago

“Horrendous. My sister is still waiting for her 50th birthday bouquet and balloon. Was supposed to be delivered on 3rd March. 5th March today and she's still waiting. Flowers will be dead and balloon deflated.If they EVER arrive!!! Would NEVER recommend. Worst experience from any online business ever.”

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Posted 8 years ago

“I sent my wife a dozen red roses for Valentines Day and they turned up in a box pretty much dead. My wife was so embarrassed she hid the flowers under her desk before any of her colleagues saw them. Not the sort of reaction i was hoping for!!!”

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Posted 8 years ago

“5 days later and still waiting for delivery. Have emailed Serenata to find out where my order is and was just provided with a tracking number to follow through Yodel! I'm sure brown dead flowers will be a great belated Birthday surprise for my Auntie!”

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Posted 8 years ago

“Ordering was easy online with fabulous choices available plus I got a discount through voucher codes too which was a bonus! My friend was over the moon with her surprise get well delivery of flowers, vase, chocolates, teddy bear and planted rose and it was great value for money with free next day delivery too. I had an email saying it had been despatched and another one later saying it had been delivered too which was brilliant! My only complaint and why I didn't give 5 stars was because the box of goodies was left on her doorstep with no card even put through the door to say it had been delivered. The courier knocked but as my colleague was in bed poorly she didn't answer the door in time and when she got to the door she found the box left on her doorstep. My concern here is that it could have been taken by a passer by as it was just left in the open With no proof to say it was delivered. Luckily it wasn't on the doorstep for too long but had my friend been out at the doctors then it might have got stolen, you can't trust anyone these days! Thankfully she got them and she loved them, the parcel made her day!”

Serenata Flowers 4 star review on 5th March 2018

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Posted 8 years ago

“Quick easy order, good prices and great customer service”

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Posted 8 years ago

“Beautiful flowers”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews