Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friend was over the moon with her flowers.she sent me a pic and i have to say they were beautiful and i will be ordering again.Highly reccommend serenata flowers just beautiful.”

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Posted 7 years ago

“Arrived on time although I'd entered the wrong address. my friend was very pleased with them & sent me a picture.”

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Posted 7 years ago

“I accept that the weather impacted the delivery however the delivery was cancelled on three occasions despite the person receiving flowers from other suppliers over the period. Their communication was shocking. I only found out the flowers weren't delivered when I called the person to check she liked them. Nothing from Serenata to apologise for the delay or reschedule news. I advised them to cancel should they fail to deliver on the 3rd attempt as it was now over 5 days since the original delivery date. They advised I was unable to cancel as their T's and C's clearly stated delay's were acceptable if weather affected. Given that the weather warnings were removed a week ago and other deliveries were being made it was only fair I should have received a refund. I asked for a contact person to whom I could write a complaint and I am still waiting despite three requests. Obviously a company not particularly keen to receive feedback from their customers. I would avoid!”

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Posted 7 years ago

“Sent to friends who are having a bad time,they said the flowers were lovely,thank you”

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Posted 7 years ago

“Delivered in a damaged box like it was at the bottom of a pile- two roses got damaged in transit”

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Posted 7 years ago

“I'm told that their courier left the flowers in the front porch of a block of flats. The recipient never leaves her flat and her hearing is good. She never received the flowers. Serenata said that it's in their terms and conditions and their delivery email said "authorised" to leave in the front porch. Who would dream a courier would do this? I used to think Serenata was a good service, certainly the flowers were nice, but what is the point of using a service if the product never arrives? Bitterly disappointed that an old lady didn't get flowers on her birthday. Never again.”

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Posted 7 years ago

“Just had call from funeral directors. Bouquet for my fathers funeral tomorrow have arrived totally trashed, flowers headless. Needless to say, no way to contact the company at this short notice by phone...numbers on delivery note and Directory enquiries do not ring out What to totally worthless company. I would recommend everyone to go elsewhere.”

Serenata Flowers 1 star review on 7th March 2018

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Posted 7 years ago

“My order wasn't delivered and the only response I received was "delivery failed". I sent a message requesting why the delivery failed, since none was given. After 3 days I have still yet to receive a message explaining why the delivery failed. I guess they just wanted my money. I would NEVER advise anyone to use this service!!”

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Posted 7 years ago

“Disgraceful! Flat balloon and limp flowers soo disapponted!”

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Posted 7 years ago

“We could make our order from the USA and depend on it getting to our elderly relative for her birthday”

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Posted 7 years ago

“You can't cancel an order even if you try immediately”

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Posted 7 years ago

“Serenata Flowers were better value than the company I usually use ,free delivery and delivered the next day despite the very bad weather, I also like the fact that I was notified at each stage from receiving my order to dispatching and then when they were actually delivered ,most of all the flowers were lovely (so I was told) Would defiantly recommend Serenata Flowers”

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Posted 7 years ago

“Quality and quantity poor with several heads of flowers broken within a small bouquet”

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Posted 7 years ago

“Your service is unbeatable in all areas, so glad I found you.”

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Posted 7 years ago

“Delivery on time and recipient very happy with floral display. Found it very easy to order on line with excellent descriptions/photos of numerous products and all at very reasonable prices.”

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Posted 7 years ago

“Said they tried to deliver on Saturday but no one was in so posted a card. We was in all day and no card was posted. Contacting them was a nightmare as they have no telephone number it’s all done by email. Refused to cancel order and refund. Didn’t deliver again until Monday by which my mothers bday had been and gone and the flowers had wilted. Never ever again will I use this company!”

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Posted 7 years ago

“Recently using the service I only have positives to talk about. Straight after accidentally adding another incorrect card, I was provided a refund. The delivery of flowers was accurate as per timing stated. Thank you so much for all your help :)”

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Posted 7 years ago

“I ordered the aztec bunch, the lillies are OK as they are in bud, but the roses were in full bloom when delivered, very pretty but very wilted after just 24hrs 😔 😢”

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Posted 7 years ago

“Horrendous. My sister is still waiting for her 50th birthday bouquet and balloon. Was supposed to be delivered on 3rd March. 5th March today and she's still waiting. Flowers will be dead and balloon deflated.If they EVER arrive!!! Would NEVER recommend. Worst experience from any online business ever.”

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Posted 7 years ago

“I sent my wife a dozen red roses for Valentines Day and they turned up in a box pretty much dead. My wife was so embarrassed she hid the flowers under her desk before any of her colleagues saw them. Not the sort of reaction i was hoping for!!!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews