Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had three lots of flowers all been lovely”

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Posted 7 years ago

“Excellent quality, very fresh flowers.”

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Posted 7 years ago

“Easy to use website. Reasonable prices. Efficient and reliable service and delivery. Good communication before and after delivery. Very happy with the flowers that were delivered - good quality and as described on the website. All in all, I'm very happy with Serenata.”

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Posted 7 years ago

“The flowers were great, the card, balloon and chocolates, same, were great. Only thing I didn’t like is that they were left on my mother’s doorstep. Other than that, absolutely great service.”

Serenata Flowers 4 star review on 10th March 2018

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Posted 7 years ago

“The flowers I order for Mothers Day were very well received by my Mum. Thank you very much Serenata Flowers.”

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Posted 7 years ago

“Easy to order- delivered on time”

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Posted 7 years ago

“Fantastic flowers. Really pleased as they were a gift.”

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Posted 7 years ago

“Excellent service and beautiful flowers”

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Posted 7 years ago

“If you need to amend an order it seems it is almost impossible. Better to use a local flower shop to where you want to have the flowers delivered.”

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Posted 7 years ago

“Easy to use website. Great product. I like the delivery tracking and confirmation so you know when the flowers have arrived. Also really like the language used by Serenata in emails. I sent the flowers in the photo to my best friend.”

Serenata Flowers 5 star review on 10th March 2018

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Posted 7 years ago

“Exactly as required, good price & the recipient was very happy.”

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Posted 7 years ago

“Always a good, reliable service and excellent flowers.”

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Posted 7 years ago

“Flowers were delivered on time & recipient told me they were beautiful.”

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Posted 7 years ago

“They made my parents very happy on their wedding Anniversary”

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Posted 7 years ago

“5 stars all round!”

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Posted 7 years ago

“Not recommended – tracking & service levels very variable. All I wanted was flowers on my mother’s 87th birthday. I ordered 2 days in advance, I got notified that they were “out for delivery”, then that the delivery had “failed”. Since my mother never leaves the retirement home, I found it odd that the delivery could “fail”. There’s no number to call for any time-sensitive queries, but I must admit their email responses are rapid (although entirely useless). The response was the delivery was delayed due to “adverse weather”. Weather in the south that day was “Partly sunny with a slight breeze” (this was 4 days after the snow in the UK). Not beach weather, but surely someone in a van could manage. I responded and was told they would “check with their courier” but to “be patient as this can take 24-48 hours”. Well, that kind of defeats the point of making sure flowers were delivered that day, so I asked for a refund, so I could make alternate arrangements with a local florist. The response was “we are unable to arrange a refund” as they were “delivering in line with their terms and conditions related to the adverse weather” (you know – the partly sunny and breezy bit). The responses got more ridiculous after that, but here’s the warning for those of you considering this company: While perhaps there was a backlog due to previous adverse weather, if they knew that they should have it posted clearly as a potential problem as they continued to take orders despite very little chance of making an on-time delivery. If you get caught with weather, traffic, etc., you’re probably out of luck. If there is a problem with your delivery, actually finding out what is going on is unlikely as there seems to be no real link between this company and the couriers they outsource delivery to. The dispatch times they reviewed with me were on completely different days compared to the dispatch emails I received. In addition, saying that they’ll find out “24-48 hours later” is absolutely useless. Anyway, sad to miss an 87th birthday; frustrated to have to be on emails and wasting time finding out what’s going on; annoyed that there was absolutely no refund, credit or recompense. I would stick with local services if I were you.”

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Posted 7 years ago

“Easy delivery, recipient thought flowers very good”

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Posted 7 years ago

“Recipient was very impressed. Arrived on time as requested. Easy access online order. The site worked. (some don't).”

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Posted 7 years ago

“Just what I ordered, delivered on time. Lovely flowers”

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Posted 7 years ago

“Easy, quick, professional service and the recipient of the flowers was delighted !”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews