Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service and unreliable! flowers were not delivered for mothers day. I have requested a refund and now I am being ignored. Would not recommend.”

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Posted 7 years ago

“Easy to use site, keeps you updated on delivery and my mum was delighted with the flowers. I have also received a bouquet today from my daughter and they are beautiful.”

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Posted 7 years ago

“Flowers were beautiful as always. Can't rate your product more highly.”

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Posted 7 years ago

“Beautiful flowers, delivered on time”

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Posted 7 years ago

“I wish I could review this no stars. Absolutely abysmal. Mother’s Day ruined, flowers arrived to my mother 200 miles away from me. I would’ve been better off going to the nearest supermarket and sending the flowers in the post. Would have looked a lot better than what my mum received from this place. £35 for a couple of opened flowers and the rest completely closed up - just green twigs. This would be fine if it was said in description that flowers wouldn’t be sent as opened full buds.... Super upset. Want my money back. Will happily return the flowers in the post if nescessary.”

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Posted 7 years ago

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Posted 7 years ago

“My flowers never turned up. (They were meant to be delivered 5 days ago.) I’ve been lied to by customer service and now they are refusing to refund my money! Shocking. Will be lodging a complaint with my card company.”

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Posted 7 years ago

“The flowers are beautiful and arrived on time. Great value for money.”

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Posted 7 years ago

“Beautiful flowers and fantastic service. Highly recommend”

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Posted 7 years ago

“My friends who received the flowers were simply delighted, beautifully presented in excellent condition and colours amazing. Will certainly use your service again. Nan”

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Posted 7 years ago

“Recipient said flowers were lovely ........... however she was at home all day , the door bell wasn't rung and the flowers left outside the enclosed porch despite our instructions of " be patient" , as the recipient is in her 80's”

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Posted 7 years ago

“Flowers were lovely and the smell was great.delivered on time.2nd purchase from them and will continue to use them.”

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Posted 7 years ago

“I was very happy with the service and the product thank you”

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Posted 7 years ago

“I set up two orders on Monday for Mothers day. I sent the flowers for the next day as it can get very busy around this time. My mother in law was delighted with them. My mum's mother's day hamper arrived on Friday as requested and she was delighted with it too.”

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Posted 7 years ago

“Lovely flowers.”

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Posted 7 years ago

“Ordered the mothers day blue for mothers day, flowers came very quickly, and looked absolutely stunning.”

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Posted 7 years ago

“The flowers were not fresh one of the roses was dehydrated already”

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Posted 7 years ago

“The delivery was after 5pm, although I was emailed the chauffeur left at 10am. No one gave us ring before the courier was supposed to arrive. The box was left out next to rubbish been hidden from plain sight but no note was left in the mailbox advising where the flowers were put - until I called my wife and suggested she looks around everywhere. And finally, the bouquet looks quite pathetic, nothing like the view on the advert picture. Sorry guys, but I am never going to use your service again. Vadim”

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Posted 7 years ago

“Delivered as requested. Easy website and competitive pricing. Recipient said flowers were lovely.”

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Posted 7 years ago

“Very helpful service I will come back definitely Thansk”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews