Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivered on time”

Helpful Report

Posted 7 years ago

“Lovely flowers and being kept up to date on delivery was very good.”

Serenata Flowers 4 star review on 12th March 2018

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Posted 7 years ago

“very informative good efficient service - thank you”

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Posted 7 years ago

“Absolutely outstanding service and stunning flowers - highly recommended”

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Posted 7 years ago

“Arrangement was delivered on time. However, I was expecting it to be bigger than it actually was!!”

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Posted 7 years ago

“I never saw them as they were for someone a few hundred miles away but I was assured that they were absolutely beautiful. I was would certainly use them again.”

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Posted 7 years ago

“the service was excellent - from pre delivery comms to the actual flowers. They were delivered on time and my mom was thrilled with them. This was an order from Cape Town to Rotherham. I will definitely use your company again. thank you regards Tracey”

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Posted 7 years ago

“My Mother was thrilled with them”

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Posted 7 years ago

“The flowers were lovely,just as description on site.Couldn't pick any better even if we went in the shop.Thank you,Serenata.”

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Posted 7 years ago

“Serenata delivered some beautiful flowers to my mother for Mother’s Day because I wasn’t able to be there myself. She was thrilled with them and rang immediately to thank me.”

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Posted 7 years ago

“It was very nice not to have to pay for postage when our family are spread over a large area and sending Mother's Day and birthday wishes can be costly, it was lovely to be able to see the flowers that you were sending I've only ordered on the phone before and when seen photos of the order have sometimes been a little disappointed but my godmother was delighted with her flowers and sent me a photo of them and they were exactly the same as the ones I ordered many thanks kind regards Gwendoline”

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Posted 7 years ago

“delivered promptly and within the time slot offered. Flowers lovely”

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Posted 7 years ago

“Terrible service and unreliable! flowers were not delivered for mothers day. I have requested a refund and now I am being ignored. Would not recommend.”

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Posted 7 years ago

“Easy to use site, keeps you updated on delivery and my mum was delighted with the flowers. I have also received a bouquet today from my daughter and they are beautiful.”

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Posted 7 years ago

“Flowers were beautiful as always. Can't rate your product more highly.”

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Posted 7 years ago

“Beautiful flowers, delivered on time”

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Posted 7 years ago

“I wish I could review this no stars. Absolutely abysmal. Mother’s Day ruined, flowers arrived to my mother 200 miles away from me. I would’ve been better off going to the nearest supermarket and sending the flowers in the post. Would have looked a lot better than what my mum received from this place. £35 for a couple of opened flowers and the rest completely closed up - just green twigs. This would be fine if it was said in description that flowers wouldn’t be sent as opened full buds.... Super upset. Want my money back. Will happily return the flowers in the post if nescessary.”

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Posted 7 years ago

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Posted 7 years ago

“My flowers never turned up. (They were meant to be delivered 5 days ago.) I’ve been lied to by customer service and now they are refusing to refund my money! Shocking. Will be lodging a complaint with my card company.”

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Posted 7 years ago

“The flowers are beautiful and arrived on time. Great value for money.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews