Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

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“Great range of affordable bouquets, speedy and reliable delivery”

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Posted 7 years ago

“Great flowers and great service - have ordered a couple of times before and both were very pleasing Thankyou for making my Mum smile”

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Posted 7 years ago

“Have ordered a few times this was first I have been disappointed. Ordered 2 lots of orchids to be delivered to me (they were gifts) but came in same box. They were also smaller than the last ones ordered (orchids blue and pink).”

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Posted 7 years ago

“very happy with your service 10 out of 10”

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Posted 7 years ago

“Flowers looked superb and showed up in great condition and on the day I chose. No complaints and will definitely use again. Great service.”

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Posted 7 years ago

“I've had a gift basket delivered and this was what the Receiver's comments was. "Just a note to thank you for your lovely gift! What a surprise! Such a pretty choice – I love lemon roses and chocolate raisons -what a treat!"”

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Posted 7 years ago

“Great service, great flowers”

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Posted 7 years ago

“Great service, beautiful flowers, lovely presentation. I think they really care about what they do.”

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Posted 7 years ago

“delivered on time”

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Posted 7 years ago

“Lovely flowers and being kept up to date on delivery was very good.”

Serenata Flowers 4 star review on 12th March 2018

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Posted 7 years ago

“very informative good efficient service - thank you”

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Posted 7 years ago

“Absolutely outstanding service and stunning flowers - highly recommended”

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Posted 7 years ago

“Arrangement was delivered on time. However, I was expecting it to be bigger than it actually was!!”

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Posted 7 years ago

“I never saw them as they were for someone a few hundred miles away but I was assured that they were absolutely beautiful. I was would certainly use them again.”

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Posted 7 years ago

“the service was excellent - from pre delivery comms to the actual flowers. They were delivered on time and my mom was thrilled with them. This was an order from Cape Town to Rotherham. I will definitely use your company again. thank you regards Tracey”

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Posted 7 years ago

“My Mother was thrilled with them”

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Posted 7 years ago

“The flowers were lovely,just as description on site.Couldn't pick any better even if we went in the shop.Thank you,Serenata.”

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Posted 7 years ago

“Serenata delivered some beautiful flowers to my mother for Mother’s Day because I wasn’t able to be there myself. She was thrilled with them and rang immediately to thank me.”

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Posted 7 years ago

“It was very nice not to have to pay for postage when our family are spread over a large area and sending Mother's Day and birthday wishes can be costly, it was lovely to be able to see the flowers that you were sending I've only ordered on the phone before and when seen photos of the order have sometimes been a little disappointed but my godmother was delighted with her flowers and sent me a photo of them and they were exactly the same as the ones I ordered many thanks kind regards Gwendoline”

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Posted 7 years ago

“delivered promptly and within the time slot offered. Flowers lovely”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews