Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and with no issues even with a relatively late order placement”

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Posted 7 years ago

“Love that you send a message to say the flowers are out for delivery, so you know you’ll be getting a picture and message sent from happy Mums in the next few hours :) both said the flowers were beautiful and smelt gorgeous this morning!”

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Posted 7 years ago

“It was delivered on time and in good condition.”

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Posted 7 years ago

“Easy website to navigate, fast delivery service! Perfect”

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Posted 7 years ago

“Delivered early on Mothers day which was nice. Process of ordering really easy. Communication very good.”

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Posted 7 years ago

“My orchids arrived fresh and healthy and on time. Superbly presented!”

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Posted 7 years ago

“I ordered a Mothers Day bouquet and it was delivered on the day. By all accounts the bouquet was lovely and Mum was thrilled. Thank you, definitely will use you again.”

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Posted 7 years ago

“Good service would use again”

Serenata Flowers 5 star review on 12th March 2018

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Posted 7 years ago

“I ordered Mother’s day flowers on Saturday afternoon and they were delivered by lunchtime the next day! Excellent service. Am so impressed and my mother in law was delighted with the arrangement. One of the nicest she has ever received! Thank you so much.highly recommend and and will certainly use your services again.”

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Posted 7 years ago

“My mum loved her hamper on Mother’s Day I placed the order from Hong Kong, it was quick, easy and with lots of choice.”

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Posted 7 years ago

“Really great customer service very efficient and great communication”

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Posted 7 years ago

“Offered delivery on Mother’s Day. Which meant one, very happy mum!”

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Posted 7 years ago

“Ordered mothers day flowers to be delivered to my mum,she was so pleased with them and I was very impressed with the service...Thank you Serenata flowers”

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Posted 7 years ago

“I paid for the upgraded flowers, the grandissmo but the flowers looked like the standard. The flowers I got were already wilting and going brown on the edges. The gift I paid for was not present. When I complained they refunded the price of the gift but no mention about the state of the flowers!”

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Posted 7 years ago

“Easy ordering. Delivery spot on. Lovely fresh vibrant flowers and packed very well.”

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Posted 7 years ago

“Though the delivery was on time, I paid extra for a balloon which was not delivered. This is the second time this has happened.”

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Posted 7 years ago

“The flowers were ok and the rest was good also. The arrival time wasn't !!! It kind of ruined the surprise. The delivery driver was poor attitude and just grunted and ran off back to his van. I could have got a guaranteed earlier delivery had I known you weren't able to achieve this. The other delivery was on time and all good”

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Posted 7 years ago

“Lovely flowers Arrived when expected”

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Posted 7 years ago

“Flowers arrived and looked beautiful- my mum was very happy and lov d the aftercare instructions- very funny! Will definitely use serenata again!”

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Posted 7 years ago

“The delivery was quick, but the quality of the flowers were really bad..didn’t look nice to receive dead flowers for mother’s day...”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews