Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

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“My mother was very happy to receive her beautiful flowers and asked where I got them from.”

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Posted 7 years ago

“They arrived as advertised, and I got regular updates on order. The flowers were beautiful on arrival”

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Posted 7 years ago

“Service excellent:Promo discount didn't apply at checkout but CS resolved very quickly and applied manually. Flowers arrived at a good time and in good condition. Disappointed that bouquet was very very small bunch - hard to tell from pictures and description and while I ordered a standard size I expected a bit more for the price so wee bit embarrassing, but otherwise all good.”

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Posted 7 years ago

“Easy ordering, great choice, excellent competitive prices by far, and prompt delivery.”

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Posted 7 years ago

“I love sending flowers through you guys, the flowers are amazing when they arrive and the best is the tracking update that you guys send us. Well done shall definitely be using you on a regular basis.”

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Posted 7 years ago

“Once again Serenata Flowers came up trumps! Ordered flowers for Mother's Day, the feedback I got from her was that they were beautiful.”

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Posted 7 years ago

“Used you twice now and had good feedback. Very pleased”

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Posted 7 years ago

“Recipient was not in so the deliverer threw the box of flowers over the 6ft back gate. This caused damage to the stems and buds and was generally upsetting to my mother who found them.”

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Posted 7 years ago

“Beautiful flower's and delivered on time.”

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Posted 7 years ago

“Easy to order & great prices. Great that they keep you updated and very reliable. Will certainly use again!”

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Posted 7 years ago

“Great website, easy to use. Recipient very happy with the flowers. Would definitely recommend.”

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Posted 7 years ago

“always beautiful flowers. reliable delivery. highly recommended.”

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Posted 7 years ago

“Excellent response to last minute request .... flowers delivered on time ... great service !”

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Posted 7 years ago

“Thoughtful, efficient and an excellent copywriting”

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Posted 7 years ago

“Fair price and excellent delivery experience. Would use this service again”

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Posted 7 years ago

“My mother loved her flowers for mother’s day. Arrived early as promised. Very reasonable priced. Everyone happy!”

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Posted 7 years ago

“The delivery person left the box on the doorstep soon after knocking the door. I did request that the delivery person be patient at it would take the recipient about 30 seconds to get to the door! The bunch of flowers also seemed a lot smaller than I thought although I’ve only seen it from a photo. I’m not sure if I’d use Serenata again. Thank you”

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Posted 7 years ago

“Quick and easy transaction”

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Posted 7 years ago

“Simple ordering, delivered when requested, kept me informed about planned delivery and then again when flowers had been delivered. Mum loved the flowers - will definitely use again.”

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Posted 7 years ago

“Flowers were ok but delivered late and courier did not ring bell/leave note or call subsequently flowers left outside overnight and when found were rain damaged”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews