Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 23rd September 2026

672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed that there were fewer flowers than on the actual website image, but they arrived before midday, which was speedy for a last minute order. Mum was happy!”

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Posted 8 years ago

“Mum delighted with Mother's Day flowers. Delivered on time.”

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Posted 8 years ago

“Delivered next day on mothers day. Lovely bunch of flowers according to my mum. Would definitely order again, great price, fast delivery.”

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Posted 8 years ago

“Flowers were good however they were just left on the doorstep and no effort made to knock or ring the bell!”

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Posted 8 years ago

“I used this service as my mum was away for mother’s day. Delivered to the hotel early afternoon and my mum said they are lovely. Will use again and recommend, thank you 🌸”

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Posted 8 years ago

“Delivered on Mothers Day by lunchtime. I have been told the flowers are lovely and very fresh.”

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Posted 8 years ago

“Mothers day flowers for my sister, simple ordering process and they happiness that it brought to her is worth more than anything.”

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Posted 8 years ago

“the flowers are obviously not very fresh. For the money I expected them to at least look something like the picture on the website. I saw better quality flowers at my local corner shop for a fraction of the price. Will not be ordering from here again.”

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Posted 8 years ago

“The flowers I received for mothers day they didn't look fresh, I was very upset as I could have gone to a supermarket and got better. The delivery was great at 8 in the morning. But the flowers were very poor I spent 30 pounds for a small bunch of flowers! When I opted for the better option!”

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Posted 8 years ago

“My step mum was very happy and the pkant was beautiful”

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Posted 8 years ago

“Website accepted my order the night before Mothering Sunday. Your USP- no other firm would take orders that late. Thanks!!!!”

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Posted 8 years ago

“Great service and flowers looked lovely”

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Posted 8 years ago

“The bouquet that was delivered on 10/03/2018 was totally substandard. I complained only to be Told without photographs the complaint could not be taken any further.I did explain that my mother whom the bouquet was for is 82yrs old and doesn’t have the ability to take pictures and forward them.”

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Posted 8 years ago

“My sister was delighted with her flowers.”

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Posted 8 years ago

“Delivered as promised . Recipient delighted!”

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Posted 8 years ago

“Flowers I am told were OK (Mothers Day) I never saw them as I do not live with my Mother. I will say that the delivery was bad as they were left on the front step, I ordered them to be delivered on Mothers day as I knew she would be in all day so I have no idea why they were just left there, anybody could of taken them..not great service.”

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Posted 8 years ago

“Charged way more than they should have. refused to amend or edit the order even after i had only placed it less than 2 minutes ago. horrendous customer service. no one will give you a clear or straight answer or actually try to resolve the issue. They kept giving a pre-written excuse as to why they are unable to do anything to resolve the issue with my order. I contacted them immediately after placing the order when i realised that there was an issue with the order and apparently, according to them in that space of 1 minute they had assigned the order and already processed it and it was on its way at 8pm when i placed the order..... therefore they refuse to amend or refund it. This is basically a scam! As good as fraud!. what a load of time wasters! Seriously, do not bother trying to order from them, just don't. i will forever avoid them and warn everyone. All they care about is taking your money, refuse to help or give you value for money either. So save your time and go to any other website because this one is as good as a scam. AVOID AVOID AVOID!!!”

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Posted 8 years ago

“I am very impressed with the delivery service. Ordered the bouquet a night before and it was delivered by 10 am on mother's day!!! I didn't see the flowers myself but was told by the recipient that they were beautiful.”

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Posted 8 years ago

“Thank you so much you are amazing....”

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Posted 8 years ago

“I am absolutely livid that you would send my Mum a card with a printed message that says 'no message left by customer'. I specifically noted that these were mother's day flowers and I didn't even click an option to have a card with the flowers, why on earth would you send one with a message like that on Mother's day. You could've put a standard 'Happy Mother's Day' or even leave it blank! But instead you take the time to print a card with a horrible message like that. I'm appalled! I will never order flowers from you again”

Serenata Flowers 1 star review on 12th March 2018

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews