Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, Wife loved them”

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Posted 7 years ago

“My mum was thrilled with her flowers for mother's day . I was pleased they were delivered on mother's day as requested. Thankyou”

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Posted 7 years ago

“My very keen gardener mother loved these flowers.”

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Posted 7 years ago

“Always great communication and reliable service delivering quality flowers”

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Posted 7 years ago

“The flowers were beautiful, though unfortunately they were left on the doorstep upside down, even though I specified to be patient and it clearly stated “this way up “ on the box the flowers were in”

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Posted 7 years ago

“Serenata sent us lovely funny messages telling us where the flowers were, expected time of delivery and when the flowers were delivered. Also lovely choice of bouquets. Will definitely use them again much better than interflora x”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Flowers and chocolates were delivered at exactly the right time and my Mum is delighted. Thanks for providing such a great service.”

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Posted 7 years ago

“Good service and delivery”

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Posted 7 years ago

“Flowers were a massive let down. My mum had to send pics of the flowers becuase she knew i would have spent a fair amount and when she got them was very disappointed at how they looked. This is just one pic of the half dead roses. I paid £50 for a deluxe bunch. It was Tesco bargain bucket at vert best. I sent pictures to customer service and said I'd like a new bunch sent out who told me this is the standard that they were happy with. Disgusting and feel very let down.”

Serenata Flowers 1 star review on 12th March 2018

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Posted 7 years ago

“Delivered on time and the recipient was delighted :-)”

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Posted 7 years ago

“Delivered quality goods on time”

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Posted 7 years ago

“My mother was very happy to receive her beautiful flowers and asked where I got them from.”

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Posted 7 years ago

“They arrived as advertised, and I got regular updates on order. The flowers were beautiful on arrival”

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Posted 7 years ago

“Service excellent:Promo discount didn't apply at checkout but CS resolved very quickly and applied manually. Flowers arrived at a good time and in good condition. Disappointed that bouquet was very very small bunch - hard to tell from pictures and description and while I ordered a standard size I expected a bit more for the price so wee bit embarrassing, but otherwise all good.”

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Posted 7 years ago

“Easy ordering, great choice, excellent competitive prices by far, and prompt delivery.”

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Posted 7 years ago

“I love sending flowers through you guys, the flowers are amazing when they arrive and the best is the tracking update that you guys send us. Well done shall definitely be using you on a regular basis.”

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Posted 7 years ago

“Once again Serenata Flowers came up trumps! Ordered flowers for Mother's Day, the feedback I got from her was that they were beautiful.”

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Posted 7 years ago

“Used you twice now and had good feedback. Very pleased”

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Posted 7 years ago

“Recipient was not in so the deliverer threw the box of flowers over the 6ft back gate. This caused damage to the stems and buds and was generally upsetting to my mother who found them.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews