Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered as promised . Recipient delighted!”

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Posted 7 years ago

“Flowers I am told were OK (Mothers Day) I never saw them as I do not live with my Mother. I will say that the delivery was bad as they were left on the front step, I ordered them to be delivered on Mothers day as I knew she would be in all day so I have no idea why they were just left there, anybody could of taken them..not great service.”

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Posted 7 years ago

“Charged way more than they should have. refused to amend or edit the order even after i had only placed it less than 2 minutes ago. horrendous customer service. no one will give you a clear or straight answer or actually try to resolve the issue. They kept giving a pre-written excuse as to why they are unable to do anything to resolve the issue with my order. I contacted them immediately after placing the order when i realised that there was an issue with the order and apparently, according to them in that space of 1 minute they had assigned the order and already processed it and it was on its way at 8pm when i placed the order..... therefore they refuse to amend or refund it. This is basically a scam! As good as fraud!. what a load of time wasters! Seriously, do not bother trying to order from them, just don't. i will forever avoid them and warn everyone. All they care about is taking your money, refuse to help or give you value for money either. So save your time and go to any other website because this one is as good as a scam. AVOID AVOID AVOID!!!”

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Posted 7 years ago

“I am very impressed with the delivery service. Ordered the bouquet a night before and it was delivered by 10 am on mother's day!!! I didn't see the flowers myself but was told by the recipient that they were beautiful.”

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Posted 7 years ago

“Thank you so much you are amazing....”

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Posted 7 years ago

“I am absolutely livid that you would send my Mum a card with a printed message that says 'no message left by customer'. I specifically noted that these were mother's day flowers and I didn't even click an option to have a card with the flowers, why on earth would you send one with a message like that on Mother's day. You could've put a standard 'Happy Mother's Day' or even leave it blank! But instead you take the time to print a card with a horrible message like that. I'm appalled! I will never order flowers from you again”

Serenata Flowers 1 star review on 12th March 2018

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Posted 7 years ago

“Varied prices on website which is good depending on budget. Flowers were delivered on selected delivery date in the morning and put a smile on my sisters face. She said she loves them so thank you very much.”

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Posted 7 years ago

“While the delivery was on time, the condition of the flowers was totally unacceptable. The box must have been thrown about, as soon as it was opened, soil fell all over the floor. The plants were all over the place and damaged! Not impressed at all!”

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Posted 7 years ago

“Excellent, Wife loved them”

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Posted 7 years ago

“My mum was thrilled with her flowers for mother's day . I was pleased they were delivered on mother's day as requested. Thankyou”

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Posted 7 years ago

“My very keen gardener mother loved these flowers.”

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Posted 7 years ago

“Always great communication and reliable service delivering quality flowers”

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Posted 7 years ago

“The flowers were beautiful, though unfortunately they were left on the doorstep upside down, even though I specified to be patient and it clearly stated “this way up “ on the box the flowers were in”

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Posted 7 years ago

“Serenata sent us lovely funny messages telling us where the flowers were, expected time of delivery and when the flowers were delivered. Also lovely choice of bouquets. Will definitely use them again much better than interflora x”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Flowers and chocolates were delivered at exactly the right time and my Mum is delighted. Thanks for providing such a great service.”

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Posted 7 years ago

“Good service and delivery”

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Posted 7 years ago

“Flowers were a massive let down. My mum had to send pics of the flowers becuase she knew i would have spent a fair amount and when she got them was very disappointed at how they looked. This is just one pic of the half dead roses. I paid £50 for a deluxe bunch. It was Tesco bargain bucket at vert best. I sent pictures to customer service and said I'd like a new bunch sent out who told me this is the standard that they were happy with. Disgusting and feel very let down.”

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Posted 7 years ago

“Delivered on time and the recipient was delighted :-)”

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Posted 7 years ago

“Delivered quality goods on time”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews