Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product excellent service”

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Posted 7 years ago

“Excellent choice of flowers at a reasonable price. Delivered as promised - what isn't there to like!”

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Posted 7 years ago

“My mom loved her flowers and she said the chocolate were amazing”

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Posted 7 years ago

“After paying extra for the mother's Day card ! I was hoping for a quality card instead I received a poor quality cut out card ! Want be using Serenata flower against !no refund offered either just a sorry”

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Posted 7 years ago

“Lovely bouquets, lots of choice, quick delivery. One negative tho - delivered by yodel. Man rang doorbell and despite the recipient going straight to answer it, a note was put through door as she was walking towards it. When she opened door and called to him he just pointed at door step and carried on walking away. ‘Leave on doorstep’ was an option but I didn’t choose it. I requested ‘leave with neighbour’. Lucky she was in just didn’t answer the door within 5 seconds.....”

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Posted 7 years ago

“Great service as usual, a happy delivery driver that made all the difference. :-)”

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Posted 7 years ago

“Fast delivery, well packaged and really fresh flowers. Excellent value for money”

Serenata Flowers 5 star review on 12th March 2018

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Posted 7 years ago

“Flowers were perfect and delivered with a smile and on time would highly recommend. Fantastic service.”

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Posted 7 years ago

“Last minute order before Mothers day, arrived in the middle of the day in excellent condition. Very good value”

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Posted 7 years ago

“Flowers were lovely but delivered to the wrong address...got them in the end....I believe they were delivered by Yodel...??!”

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Posted 7 years ago

“Weel first of all, because I did not pay extra to get a early delivery the flowers turned up early evening even with ordering the flowers weeks ago. Then I have been onformed by the receipent that all of the flowers are quite open rather than in bud as previous bouquets I have ordered, so therefore they probably will not very long??”

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Posted 7 years ago

“Very happy with the service. Ordered flowers for my son's girlfriend for mothers day. I recieved an email stating they would be delivered between 10.30 and 11.30. Bang on 10.30 they arrived, so very happy and she loved them. Would definately use your services again. Thankyou”

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Posted 7 years ago

“Delivered on time and with no issues even with a relatively late order placement”

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Posted 7 years ago

“Love that you send a message to say the flowers are out for delivery, so you know you’ll be getting a picture and message sent from happy Mums in the next few hours :) both said the flowers were beautiful and smelt gorgeous this morning!”

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Posted 7 years ago

“It was delivered on time and in good condition.”

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Posted 7 years ago

“Easy website to navigate, fast delivery service! Perfect”

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Posted 7 years ago

“Delivered early on Mothers day which was nice. Process of ordering really easy. Communication very good.”

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Posted 7 years ago

“My orchids arrived fresh and healthy and on time. Superbly presented!”

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Posted 7 years ago

“I ordered a Mothers Day bouquet and it was delivered on the day. By all accounts the bouquet was lovely and Mum was thrilled. Thank you, definitely will use you again.”

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Posted 7 years ago

“Good service would use again”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews