Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two dead flowers in bunch. Ordered balloon was not delivered . It was for mother’s day , very expensive did complain . Received email saying you needed photo of gift . It was for my 79 year old mother in law. She is unable to sent photo she does not have a computer , and we live a long way away. Have not heard back from them just the once, nothing since. Very disappointed.”

Helpful Report

Posted 8 years ago

“The flowers looked nothing like the picture. I was very disappointed.”

Helpful Report

Posted 8 years ago

“It feels like such a personal service! I always know where my orders are when when they’ve been delivered. And they always arrive beautifully wrapped and ready to bloom. The flowers last ages too instead of the cheap ones that die the next day. I will always use serenata!”

Helpful Report

Posted 8 years ago

“I ordered some flowers for my mum and she is extremely happy with the bouquet nd how well wrapped and how fresh they are. The only thing I would be negative about is I emailed to ask for delivery after 1 pm and they were delivered at 10,35 and my mum was out.”

Helpful Report

Posted 8 years ago

“Recipient very happy with flowers. Ordering process was simple. Value was good.”

Helpful Report

Posted 8 years ago

“Well i havent recieved the flowers but yet on the checker it said they hav been delivered”

Helpful Report

Posted 8 years ago

“Excellent service. Flowers looked great just as on website. Good quality.”

Helpful Report

Posted 8 years ago

“Your flowers were fantastic, according to my Mum. Thank you so much”

Helpful Report

Posted 8 years ago

“Excellent service.”

Helpful Report

Posted 8 years ago

“Flowers arrived early afternoon. They were absolutely beautiful! Mum loved them (as they were a mother’s day gift) Thank-you so much! I will definitely be recommending and using your services again!”

Helpful Report

Posted 8 years ago

“I ordered the Bali High bouquet for my mother, and when I saw it, I was bitterly disappointed. They came strewn in a cardboard box and some of the buds had come off and were scattered in the box. The bouquet was so small, my mother had to place them not in a vase, but in a 3 inch wide small storage jar. Also, the writing on the card was so small, my mother couldn't read it. I paid £30 for this, and now wish I had just gone to my local supermarket and paid £20 for a far superior bunch of flowers.”

Helpful Report

Posted 8 years ago

“Was kept informed about delivery, flowers arrived iwhich were beautiful. One orchid bud had fallen off, I think this was in transit. I Would use them again.”

Helpful Report

Posted 8 years ago

“Delivered as promised.”

Helpful Report

Posted 8 years ago

“My mother was very happy with her flowers”

Helpful Report

Posted 8 years ago

“The timing of when the flowers were delivered was good, however, having paid £40 for the flowers, the roses did not look or smell fresh. There were quite a lot of roses where the petals had turned brown. If I had seen these flowers face-to-face in a shop, I wouldn't have paid a penny over £10 for them.”

Helpful Report

Posted 8 years ago

“So far, 100% success and I’m relying on the feedback from the recipient of the flowers. I like being informed of the delivery progress.”

Helpful Report

Posted 8 years ago

“Easy to order, all flowers available to see on the website and delivered as promised.”

Helpful Report

Posted 8 years ago

“Excellent service, flowers were delivered on time and were a good mothers day present”

Helpful Report

Posted 8 years ago

“No hassle delivered as promised. Answered my email promptly. Thank you”

Helpful Report

Posted 8 years ago

“I ordered flowers to be sent on mother's day paid extra for it and they didn't arrive till after mother's day”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews