Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed a last minute order on saturday evening and flowers were recieved @ 11am on the following sunday. Considering it was the busy period of mothers day. Thank you very much”

Serenata Flowers 5 star review on 12th March 2018

Helpful Report

Posted 7 years ago

“most of flowers was fantastic apart from roses they looked wilted outer petals brownish yellow”

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Posted 7 years ago

“Order was a day late so my Mum thought she got nothing for mother’s day from me. ☹️ Lovely flowers as always though!”

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Posted 7 years ago

“Great service, extremely easy online ordering process, couldn’t be happier with everything.”

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Posted 7 years ago

“Great value for money. Very good service”

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Posted 7 years ago

“Easy to use website, quick delivery. Would use again. I would like another feature to be offered. A photo of the flowers prior to delivery would be good (additional touch) as I don’t see or speak to the recipient”

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Posted 7 years ago

“Flowers arrived nice and early. My mum's super happy, and says the flowers are beautiful. Top stuff.”

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Posted 7 years ago

“lovely flowers delivered on time for a reasonable price”

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Posted 7 years ago

“Speedy delivery, and wide veriaty for products to. Choose from.”

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Posted 7 years ago

“Excellent service and quality of flowers. Was let down by another company for a mothers day gift so ordered flowers on Saturday evening at around 8.30. They were delivered at lunch time mothers day! Thank you”

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Posted 7 years ago

“Fantastically quick and delivery to the right location. Rhc glasgow and to the right ward and room. Mothers day flowers delivered early am. Flowers as depicted on website. Would defiantly use again and certainly before interflora as they couldn't deliver. C”

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Posted 7 years ago

“Good service for a last minute Mother's Day order- flowers arrived promptly in the morning and were beautiful- mum is very happy! Thanks so much for great service- I'll be recommending you!”

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Posted 7 years ago

“Very nice bouquet of flowers for Mothers day - Aztec Sun bouquet”

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Posted 7 years ago

“Fantastic value & service”

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Posted 7 years ago

“Excellent service and delivery each time I use Serenata! Highly recommended”

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Posted 7 years ago

“I was notified that the flowers had been delivered on Saturday. On Sunday I had an awkward conversation with my mother, expecting her to thank me for the flowers for Mothers Day. The flowers were actually delivered today, Monday, apparently looking a little sad, although they have perked up with watering.”

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Posted 7 years ago

“Was a great little basket of flowers”

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Posted 7 years ago

“Ordered a delivery for mothers day on the Wednesday before mothering Sunday for delivery on the Sunday...they didn't get delivered and the tracking did not work.”

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Posted 7 years ago

“Very happy , quality and freshness of flowers excellent”

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Posted 7 years ago

“small and poor selection of flowers, delivered with no instructions. I am very very disappointed as all my past orders have been excellent from you. What went wrong? If I don't get compensation or a free replacement I will not be using you again.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews