Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“Speedy delivery, and wide veriaty for products to. Choose from.”

Helpful Report

Posted 7 years ago

“Excellent service and quality of flowers. Was let down by another company for a mothers day gift so ordered flowers on Saturday evening at around 8.30. They were delivered at lunch time mothers day! Thank you”

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Posted 7 years ago

“Fantastically quick and delivery to the right location. Rhc glasgow and to the right ward and room. Mothers day flowers delivered early am. Flowers as depicted on website. Would defiantly use again and certainly before interflora as they couldn't deliver. C”

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Posted 7 years ago

“Good service for a last minute Mother's Day order- flowers arrived promptly in the morning and were beautiful- mum is very happy! Thanks so much for great service- I'll be recommending you!”

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Posted 7 years ago

“Very nice bouquet of flowers for Mothers day - Aztec Sun bouquet”

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Posted 7 years ago

“Fantastic value & service”

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Posted 7 years ago

“Excellent service and delivery each time I use Serenata! Highly recommended”

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Posted 7 years ago

“I was notified that the flowers had been delivered on Saturday. On Sunday I had an awkward conversation with my mother, expecting her to thank me for the flowers for Mothers Day. The flowers were actually delivered today, Monday, apparently looking a little sad, although they have perked up with watering.”

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Posted 7 years ago

“Was a great little basket of flowers”

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Posted 7 years ago

“Ordered a delivery for mothers day on the Wednesday before mothering Sunday for delivery on the Sunday...they didn't get delivered and the tracking did not work.”

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Posted 7 years ago

“Very happy , quality and freshness of flowers excellent”

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Posted 7 years ago

“small and poor selection of flowers, delivered with no instructions. I am very very disappointed as all my past orders have been excellent from you. What went wrong? If I don't get compensation or a free replacement I will not be using you again.”

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Posted 7 years ago

“I live in Belgium and send flowers to my mother in the UK several times a year via Serenata Flowers. The service is not only OUTSTANDING, my mother, who is a flower lover with exceptionally high standards, always raves about the quality of the flowers, their freshness and beautiful displays. I never look anywhere else, Serenata flowers offer me everything I need and I have never been disappointed. Would not hesitate to recommend, in fact I do at every chance I get :-) WELL DONE Serenata team, you are FABULOUS ++++++”

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Posted 7 years ago

“I always use this service to send flowers to my mum. The flowers always arrive on time and in great condition. The packaging is great and sturdy and the flowers are always fresh.”

Serenata Flowers 5 star review on 12th March 2018

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Posted 7 years ago

“Fast and efficient for Mothers Day, kept informed about estimated delivery time and then when actually delivered! Beautiful bouquet of flowers for my Mum”

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Posted 7 years ago

“The order I made did not go through and I did not recieve a confirmation email. I made a second order . Unfortunately there was a duplicate order . The company said this was my fault and would not cancel the duplicate order . Poor customer service . The delivery man said that he had multiple duplicate orders that day .”

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Posted 7 years ago

“Service was amazing my mum loved her flowers for mother day”

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Posted 7 years ago

“Great service and delivered on time and the flowers were lovely”

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Posted 7 years ago

“Disappointed that there were fewer flowers than on the actual website image, but they arrived before midday, which was speedy for a last minute order. Mum was happy!”

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Posted 7 years ago

“Mum delighted with Mother's Day flowers. Delivered on time.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews