Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, simple & intuitive website and good communication post-ordering. Recipients of flowers have been delighted with the quality. I would definitely recommend and plan to use again.”

Helpful Report

Posted 7 years ago

“Mum was delighted with the flowers. Was kept informed about the delivery so I knew as soon as they had arrived”

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Posted 7 years ago

“Considering it was mother's day I was really pleased with the speed of the delivery (ordered the previous day). Unfortunately the roses seemed to be of poor quality and the petals were already starting to brown. The rest of the flowers survived the journey thankfully. The website is really easy to follow and the delivery was swift. Only downside was the roses.”

Helpful Report

Posted 7 years ago

“Two dead flowers in bunch. Ordered balloon was not delivered . It was for mother’s day , very expensive did complain . Received email saying you needed photo of gift . It was for my 79 year old mother in law. She is unable to sent photo she does not have a computer , and we live a long way away. Have not heard back from them just the once, nothing since. Very disappointed.”

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Posted 7 years ago

“The flowers looked nothing like the picture. I was very disappointed.”

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Posted 7 years ago

“It feels like such a personal service! I always know where my orders are when when they’ve been delivered. And they always arrive beautifully wrapped and ready to bloom. The flowers last ages too instead of the cheap ones that die the next day. I will always use serenata!”

Helpful Report

Posted 7 years ago

“I ordered some flowers for my mum and she is extremely happy with the bouquet nd how well wrapped and how fresh they are. The only thing I would be negative about is I emailed to ask for delivery after 1 pm and they were delivered at 10,35 and my mum was out.”

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Posted 7 years ago

“Recipient very happy with flowers. Ordering process was simple. Value was good.”

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Posted 7 years ago

“Well i havent recieved the flowers but yet on the checker it said they hav been delivered”

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Posted 7 years ago

“Excellent service. Flowers looked great just as on website. Good quality.”

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Posted 7 years ago

“Your flowers were fantastic, according to my Mum. Thank you so much”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

“Flowers arrived early afternoon. They were absolutely beautiful! Mum loved them (as they were a mother’s day gift) Thank-you so much! I will definitely be recommending and using your services again!”

Helpful Report

Posted 7 years ago

“I ordered the Bali High bouquet for my mother, and when I saw it, I was bitterly disappointed. They came strewn in a cardboard box and some of the buds had come off and were scattered in the box. The bouquet was so small, my mother had to place them not in a vase, but in a 3 inch wide small storage jar. Also, the writing on the card was so small, my mother couldn't read it. I paid £30 for this, and now wish I had just gone to my local supermarket and paid £20 for a far superior bunch of flowers.”

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Posted 7 years ago

“Was kept informed about delivery, flowers arrived iwhich were beautiful. One orchid bud had fallen off, I think this was in transit. I Would use them again.”

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Posted 7 years ago

“Delivered as promised.”

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Posted 7 years ago

“My mother was very happy with her flowers”

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Posted 7 years ago

“The timing of when the flowers were delivered was good, however, having paid £40 for the flowers, the roses did not look or smell fresh. There were quite a lot of roses where the petals had turned brown. If I had seen these flowers face-to-face in a shop, I wouldn't have paid a penny over £10 for them.”

Helpful Report

Posted 7 years ago

“So far, 100% success and I’m relying on the feedback from the recipient of the flowers. I like being informed of the delivery progress.”

Helpful Report

Posted 7 years ago

“Easy to order, all flowers available to see on the website and delivered as promised.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews