Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Serenata Flowers twice now. Even though last minute they have been superb. Love the emails updating you. You are treated like a human being ! Always make me smile ! Well done. Will not use anyone else. I know you're going to deliver on time. And flowers are fresh . My in laws live miles away and it's good I can depend on Serenata ! Thank You”

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Posted 7 years ago

“Great service, beautiful flowers, will definitely use them again”

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Posted 7 years ago

“The flowers that were delivered were superb and the presentation was of a very high standard. I’ll definitely be using again.”

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Posted 7 years ago

“My mother was so pleased with the quality, notas many flowers as other companies but fantastic arrangement”

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Posted 7 years ago

“Delivered on time in spite of me ordering last minute - great communication.”

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Posted 7 years ago

“I Have used this service to send flowers & other gifts to my family on special occasions for about 3 years. For the last 3 years running, there has been a delivery issue with getting the items to my mother's property. The property is on down a small path offset from the main road. There is no way to specify this in the delivery instructions. At present, your 'special delivery instructions' field is a drop-down list of limited choices. This problem could be solved if you provided a Free-text field to enter special delivery instructions, or an 'Address 2' line.”

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Posted 7 years ago

“On time and beautiful as always.”

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Posted 7 years ago

“The website as easy to use and the flowers were great. You get an email to confirm delivery is on its way with a clear time slot of an hour and then confirmation of delivery great service”

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Posted 7 years ago

“Although my mother in law really liked them, I feel that they lacked ‘volume’”

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Posted 7 years ago

“Not seen them but the recipient was delighted.”

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Posted 7 years ago

“The flowers when received were in perfect condition and as described. The delivery service was also perfect, they were compliant with my request and very courteous. All in all I would give Serenata Flowers an A**.”

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Posted 7 years ago

“I was slightly disappointed that these flowers, for Mother’s Day, were delivered at 3pm, quite late in the day. Fully appreciate this would be a busy day, and that no time was quoted but other florists I have used in the past have always delivered by midday. I’m sure the flowers were beautiful, just a shame about the late delivery.”

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Posted 7 years ago

“They were flowers for my Mum on Mothers Day. The last few years I have used Next (where the flowers had been tipped over so soil was every where) The flowers were lovely according to my Mum. If she is happy then they must be good.”

Serenata Flowers 5 star review on 12th March 2018

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Posted 7 years ago

“I had flowers delivered before Xmas that were just left on the doorstep and the driver didn't knock. After complaining I was told they would contact their courier to make sure this didn't happen again. I stupidly ordered again for mother's day and the exact same thing happened again. The surprise us kinda ruined when you have to ring and ask your mother "did anything arrive?" "Check outside". I will never use these again, and after seeing more comments of the same thing happening to others, advise people to use somebody else too! Shambles of a flower delivery service!”

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Posted 7 years ago

“100% using Serenata again!”

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Posted 7 years ago

“All delivered well in time, on time and kept me posted with the progress.”

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Posted 7 years ago

“Made wife very happy”

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Posted 7 years ago

“Rubbish value for money and dried up flowers”

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Posted 7 years ago

“The flowers were delivered to a neighbour, when I collected them they looked nothing like the photo, only contained 20 stems, the flowers were all dead, shrivelled and droopy. I put them in a vase for my mum and they looked so crap I decided to throw them in the bin!!! Very disappointing and embarrassing Mother’s Day bouquet!!!”

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Posted 7 years ago

“My Mum was very pleased with her flowers on Mothers Day and I will use them again.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews