Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although my mother in law really liked them, I feel that they lacked ‘volume’”

Helpful Report

Posted 7 years ago

“Not seen them but the recipient was delighted.”

Helpful Report

Posted 7 years ago

“The flowers when received were in perfect condition and as described. The delivery service was also perfect, they were compliant with my request and very courteous. All in all I would give Serenata Flowers an A**.”

Helpful Report

Posted 7 years ago

“I was slightly disappointed that these flowers, for Mother’s Day, were delivered at 3pm, quite late in the day. Fully appreciate this would be a busy day, and that no time was quoted but other florists I have used in the past have always delivered by midday. I’m sure the flowers were beautiful, just a shame about the late delivery.”

Helpful Report

Posted 7 years ago

“They were flowers for my Mum on Mothers Day. The last few years I have used Next (where the flowers had been tipped over so soil was every where) The flowers were lovely according to my Mum. If she is happy then they must be good.”

Serenata Flowers 5 star review on 12th March 2018

Helpful Report

Posted 7 years ago

“I had flowers delivered before Xmas that were just left on the doorstep and the driver didn't knock. After complaining I was told they would contact their courier to make sure this didn't happen again. I stupidly ordered again for mother's day and the exact same thing happened again. The surprise us kinda ruined when you have to ring and ask your mother "did anything arrive?" "Check outside". I will never use these again, and after seeing more comments of the same thing happening to others, advise people to use somebody else too! Shambles of a flower delivery service!”

Helpful Report

Posted 7 years ago

“100% using Serenata again!”

Helpful Report

Posted 7 years ago

“All delivered well in time, on time and kept me posted with the progress.”

Helpful Report

Posted 7 years ago

“Made wife very happy”

Helpful Report

Posted 7 years ago

“Rubbish value for money and dried up flowers”

Helpful Report

Posted 7 years ago

“The flowers were delivered to a neighbour, when I collected them they looked nothing like the photo, only contained 20 stems, the flowers were all dead, shrivelled and droopy. I put them in a vase for my mum and they looked so crap I decided to throw them in the bin!!! Very disappointing and embarrassing Mother’s Day bouquet!!!”

Helpful Report

Posted 7 years ago

“My Mum was very pleased with her flowers on Mothers Day and I will use them again.”

Helpful Report

Posted 7 years ago

“I can only give my opinion on the latest delivery which was first class. The flowers were received on time and in beautiful condition.”

Helpful Report

Posted 7 years ago

“Fantastic service. Speedy delivery. Amazing price!”

Helpful Report

Posted 7 years ago

“I ordered some flowers for mother's Day and my mum absolutely loved them”

Helpful Report

Posted 7 years ago

“Quick and easy to order flowers in the uk from Australia”

Helpful Report

Posted 7 years ago

“Great service, delivered on Mother’s Day as I was on the phone to my mum so she was very happy and the flowers look beautiful”

Helpful Report

Posted 7 years ago

“Thank you excellent as always ...delivered when and where on date requested..thank you”

Helpful Report

Posted 7 years ago

“Courier driver banged on door then ran away leaving them on the front step instead of securely placed area mentioned when ordering. Then when opened some of the flowers were brown around the edges which tainted the look. Looked as though they were on their way out. I binned them and bought some flowers to replace”

Helpful Report

Posted 7 years ago

“Thought I would try this company out this Mothers days as my usually company were unable to deliver for when I needed. Flowers arrived well packed on the day requested although do not resemble the product I ordered. Also the man who delivered the product to my mum knocked the door and walked away leaving them for anyone to take!! Luckily my mum was in to receive them otherwise anyone could have gone off with them. When she opened the door the delivery man then ran back to hand them over without an apology. Totally rude considering this was a mothers day gift which i spent over £25 on! Although she liked the flowers and they look/smell rather nice, I will not be using this company again and will continue to use my usually flower delivery company for now one.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews