Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order, good communication regarding delivery and my mum loved the flowers when they arrived. :-)”

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Posted 7 years ago

“Excellent prompt service. Flowers were in great condition and my mum was very pleased. Thanks”

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Posted 7 years ago

“Cheaper than competitors and the recipient was very pleased with flowers.”

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Posted 7 years ago

“The Flowers arrived when meant to and were as described”

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Posted 7 years ago

“Delivered flowers to my mother as requested, she was very happy with the quality of the bouquet and chocolates.”

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Posted 7 years ago

“My mum said the flowers were beautiful nice and colourful so Thank you for making her happy”

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Posted 7 years ago

“Mother's Day flowers arrived before midday lovely thank you”

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Posted 7 years ago

“Great service, promised next day delivery arrived on time and the recipient thought the bouquet was fabulous, so everyone a winner! Good price too”

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Posted 7 years ago

“I ordered flowers, to be delivered for mother's day, I, personally haven't seen them, as my mother lives, some distance away, but she, was over the moon with the flowers and I was pleased they made her happy.”

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Posted 7 years ago

“Always quick deliver. Flowers are of great quality. Last bouquet lasted 6 weeks. Highly recommended”

Serenata Flowers 5 star review on 12th March 2018

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Posted 7 years ago

“We live in Canada. My husband's family is all in the U.K. Serenata Flowers, are my go to for Flowers, gifts . Love that they are reasonably priced in all their product's. The Free delivery, is always tracked , your notification of delivery is emailed. Always have happy recipients. Thank you. Trust them with your order you won't be disappointed.”

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Posted 7 years ago

“I used Serenata Flowers to send a mothers day gift. The flowers arrived a day late (after I had chased the failure to deliver) and on arrival they were dried and wilted. I'm not impressed.”

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Posted 7 years ago

“I have used Serenata Flowers twice now. Even though last minute they have been superb. Love the emails updating you. You are treated like a human being ! Always make me smile ! Well done. Will not use anyone else. I know you're going to deliver on time. And flowers are fresh . My in laws live miles away and it's good I can depend on Serenata ! Thank You”

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Posted 7 years ago

“Great service, beautiful flowers, will definitely use them again”

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Posted 7 years ago

“The flowers that were delivered were superb and the presentation was of a very high standard. I’ll definitely be using again.”

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Posted 7 years ago

“My mother was so pleased with the quality, notas many flowers as other companies but fantastic arrangement”

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Posted 7 years ago

“Delivered on time in spite of me ordering last minute - great communication.”

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Posted 7 years ago

“I Have used this service to send flowers & other gifts to my family on special occasions for about 3 years. For the last 3 years running, there has been a delivery issue with getting the items to my mother's property. The property is on down a small path offset from the main road. There is no way to specify this in the delivery instructions. At present, your 'special delivery instructions' field is a drop-down list of limited choices. This problem could be solved if you provided a Free-text field to enter special delivery instructions, or an 'Address 2' line.”

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Posted 7 years ago

“On time and beautiful as always.”

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Posted 7 years ago

“The website as easy to use and the flowers were great. You get an email to confirm delivery is on its way with a clear time slot of an hour and then confirmation of delivery great service”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews