Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely fresh flowers and good selection as always. Well packaged and delivered by lunchtime on Mother's Day. Only complaint would be that there is too much greenery and this slightly overpowers the display.”

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Posted 7 years ago

“The flowers I ordered for my mother in law were absolutely lovely. She was over the moon. Thank you so much.”

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Posted 7 years ago

“flowers were not as depicted without flair”

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Posted 7 years ago

“Thank you for delivering some flowers but I was a bit gutted to pay £24.99 for about six flowers which OK the lilies hadn't opened but the rest were a little tatty and not a lot to justify paying that sort of money for. I am not one to complain but I was expecting something a little bulkier than that and it being for Mother's Day. Having paid that price. I did also add in a bar of chocolate and balloon bringing it upto £29.99. With the size of the bunch of flowers I don't think I will be recommending you.”

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Posted 7 years ago

“Very easy to order online. Regular update on tracking and delivery. Very pleased with flowers, just as picture, bright and vibrant colours.”

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Posted 7 years ago

“I live overseas & was relying on the flowers to be perfect for my mum for Mother’s Day. She said they were stunning, beautifully & well packed & delivered on time. Thank you. Will use again. Oh yes & such a reasonable price”

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Posted 7 years ago

“THE FLOWERS I ORDERED ARRIVED ON TIME THE ARRANGEMENTS WERE AS THE PICTURES - BEAUTIFUL SERENTA HAVE A WONDERFUL RANGE FOR ALL OCCASIONS TO SUIT EVERYONE'S POCKET I WOULD HIGHLY RECOMMEND”

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Posted 7 years ago

“Very happy with the flowers that arrived thanks”

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Posted 7 years ago

“Very easy to order, good communication regarding delivery and my mum loved the flowers when they arrived. :-)”

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Posted 7 years ago

“Excellent prompt service. Flowers were in great condition and my mum was very pleased. Thanks”

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Posted 7 years ago

“Cheaper than competitors and the recipient was very pleased with flowers.”

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Posted 7 years ago

“The Flowers arrived when meant to and were as described”

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Posted 7 years ago

“Delivered flowers to my mother as requested, she was very happy with the quality of the bouquet and chocolates.”

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Posted 7 years ago

“My mum said the flowers were beautiful nice and colourful so Thank you for making her happy”

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Posted 7 years ago

“Mother's Day flowers arrived before midday lovely thank you”

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Posted 7 years ago

“Great service, promised next day delivery arrived on time and the recipient thought the bouquet was fabulous, so everyone a winner! Good price too”

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Posted 7 years ago

“I ordered flowers, to be delivered for mother's day, I, personally haven't seen them, as my mother lives, some distance away, but she, was over the moon with the flowers and I was pleased they made her happy.”

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Posted 7 years ago

“Always quick deliver. Flowers are of great quality. Last bouquet lasted 6 weeks. Highly recommended”

Serenata Flowers 5 star review on 12th March 2018

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Posted 7 years ago

“We live in Canada. My husband's family is all in the U.K. Serenata Flowers, are my go to for Flowers, gifts . Love that they are reasonably priced in all their product's. The Free delivery, is always tracked , your notification of delivery is emailed. Always have happy recipients. Thank you. Trust them with your order you won't be disappointed.”

Helpful Report

Posted 7 years ago

“I used Serenata Flowers to send a mothers day gift. The flowers arrived a day late (after I had chased the failure to deliver) and on arrival they were dried and wilted. I'm not impressed.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews