Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very puctual...delivered on time! Flowers were beautiful but there was a distinct lack of greenery to complement the flowers themselves. Did not look as full as picture.”

Helpful Report

Posted 7 years ago

“Offered Sunday delivery when others did not. Nice flowers, delivered on time. Would recommend.”

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Posted 7 years ago

“Mother-in-law very pleased with Mother's Day flowers (sufficient to fill three vases) second time using Serenata and both recipients have commented very favourably on gift.”

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Posted 7 years ago

“Ordered two sets of flowers to be delivered on Mother's Day. Both arrived in good time and recipients were very pleased. I was notified both before and after delivering, including an hour long time slot for both which was very helpful. Reasonable price too so very pleased, thanks.”

Helpful Report

Posted 7 years ago

“The delivery was smooth it arrived early around 8:30am so mum woke up to her flowers. The bouquet was big, bright & had a good strong scent very happy as it made mum happy on mothers day. I would highly recommend Serenata flowers & I will use again So a very big Thank You for the great service and good quality flowers. A happy 1st time customer”

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Posted 7 years ago

“Delivered on Mothering Sunday. Such a beautiful bunch of flowers with many still in bud so should last a while and reasonably priced. My Mum was very happy. Thank you and I will definitely use Serenata Flowers again.”

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Posted 7 years ago

“Easy ordering, good delivery & recipient very pleased with flowers will definitely use again”

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Posted 7 years ago

“Ordered 2 lots of flowers for both of our mums. One lot were nice, one was poor.”

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Posted 7 years ago

“Beautiful flowers. Looked exactly as pictured. Delivered on time. I had one very happy Mum on Mother’s Day. Thank you Serenata!”

Serenata Flowers 5 star review on 12th March 2018

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Posted 7 years ago

“Super delivery, ordered Sat evening and still delivered on Sun for Mothers day! M&S or Waitrose were unable to do that! Will be using going forward!”

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Posted 7 years ago

“The flowers look nothing like the picture. And some of them have come squished and of not great quality”

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Posted 7 years ago

“Great that they delivered actually on Mothering Sunday. However, I paid extra for a large bouquet and when my mum sent me a photo it did not look like a large bouquet. Also roses so far open that they will not last long.”

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Posted 7 years ago

“Lovely fresh flowers and good selection as always. Well packaged and delivered by lunchtime on Mother's Day. Only complaint would be that there is too much greenery and this slightly overpowers the display.”

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Posted 7 years ago

“The flowers I ordered for my mother in law were absolutely lovely. She was over the moon. Thank you so much.”

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Posted 7 years ago

“flowers were not as depicted without flair”

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Posted 7 years ago

“Thank you for delivering some flowers but I was a bit gutted to pay £24.99 for about six flowers which OK the lilies hadn't opened but the rest were a little tatty and not a lot to justify paying that sort of money for. I am not one to complain but I was expecting something a little bulkier than that and it being for Mother's Day. Having paid that price. I did also add in a bar of chocolate and balloon bringing it upto £29.99. With the size of the bunch of flowers I don't think I will be recommending you.”

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Posted 7 years ago

“Very easy to order online. Regular update on tracking and delivery. Very pleased with flowers, just as picture, bright and vibrant colours.”

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Posted 7 years ago

“I live overseas & was relying on the flowers to be perfect for my mum for Mother’s Day. She said they were stunning, beautifully & well packed & delivered on time. Thank you. Will use again. Oh yes & such a reasonable price”

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Posted 7 years ago

“THE FLOWERS I ORDERED ARRIVED ON TIME THE ARRANGEMENTS WERE AS THE PICTURES - BEAUTIFUL SERENTA HAVE A WONDERFUL RANGE FOR ALL OCCASIONS TO SUIT EVERYONE'S POCKET I WOULD HIGHLY RECOMMEND”

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Posted 7 years ago

“Very happy with the flowers that arrived thanks”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews