Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with flowers. However flowers left in shed and no note saying so. Was asked to leave out the back. Other than that very happy”

Helpful Report

Posted 7 years ago

“Perfect for Mother’s Day gift. All so easy and mother thrilled. Thank you.”

Helpful Report

Posted 7 years ago

“The roses were all brown and dead when they were delivered”

Helpful Report

Posted 7 years ago

“Came across Serenata onlibe when sending fliwers to my mum in the uk. Im in NZ. They were delivered the next day and she loved the arrangement. Thanks Serenata!”

Helpful Report

Posted 7 years ago

“The flowers were practically dead”

Helpful Report

Posted 7 years ago

“Charged me twice after I ordered the same product two days later after recieving email that my order had not gone through”

Helpful Report

Posted 7 years ago

“Fantastic flowers delivered for Mother’s Day. My mum just loved them. Thank you”

Helpful Report

Posted 7 years ago

“Quick and easy way to buy beautiful flowers”

Helpful Report

Posted 7 years ago

“Very puctual...delivered on time! Flowers were beautiful but there was a distinct lack of greenery to complement the flowers themselves. Did not look as full as picture.”

Helpful Report

Posted 7 years ago

“Offered Sunday delivery when others did not. Nice flowers, delivered on time. Would recommend.”

Helpful Report

Posted 7 years ago

“Mother-in-law very pleased with Mother's Day flowers (sufficient to fill three vases) second time using Serenata and both recipients have commented very favourably on gift.”

Helpful Report

Posted 7 years ago

“Ordered two sets of flowers to be delivered on Mother's Day. Both arrived in good time and recipients were very pleased. I was notified both before and after delivering, including an hour long time slot for both which was very helpful. Reasonable price too so very pleased, thanks.”

Helpful Report

Posted 7 years ago

“The delivery was smooth it arrived early around 8:30am so mum woke up to her flowers. The bouquet was big, bright & had a good strong scent very happy as it made mum happy on mothers day. I would highly recommend Serenata flowers & I will use again So a very big Thank You for the great service and good quality flowers. A happy 1st time customer”

Helpful Report

Posted 7 years ago

“Delivered on Mothering Sunday. Such a beautiful bunch of flowers with many still in bud so should last a while and reasonably priced. My Mum was very happy. Thank you and I will definitely use Serenata Flowers again.”

Helpful Report

Posted 7 years ago

“Easy ordering, good delivery & recipient very pleased with flowers will definitely use again”

Helpful Report

Posted 7 years ago

“Ordered 2 lots of flowers for both of our mums. One lot were nice, one was poor.”

Helpful Report

Posted 7 years ago

“Beautiful flowers. Looked exactly as pictured. Delivered on time. I had one very happy Mum on Mother’s Day. Thank you Serenata!”

Serenata Flowers 5 star review on 12th March 2018

Helpful Report

Posted 7 years ago

“Super delivery, ordered Sat evening and still delivered on Sun for Mothers day! M&S or Waitrose were unable to do that! Will be using going forward!”

Helpful Report

Posted 7 years ago

“The flowers look nothing like the picture. And some of them have come squished and of not great quality”

Helpful Report

Posted 7 years ago

“Great that they delivered actually on Mothering Sunday. However, I paid extra for a large bouquet and when my mum sent me a photo it did not look like a large bouquet. Also roses so far open that they will not last long.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews