Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

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“pleased with product and service. would recommend.”

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Posted 7 years ago

“Excellent service. Flowers were perfect, exactly as described. Delivery was spot on i couldnt have been happier.”

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Posted 7 years ago

“Unfortunately I didn't get to see the flowers or the basket that I sent to my mother for mothers day, but I have just spoken to her and she is thrilled! She says the flowers are beautiful. Thank-you for the great, prompt and efficient service.”

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Posted 7 years ago

“Excellent service with easy to use web site, and emails to keep me updated of order progress right up to delivery”

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Posted 7 years ago

“Not seen the flowers but my mum said they were lovely & I was very happy they could do my order as I didn't order until late afternoon on Saturday & they still did them for Mother's Day. Many other companies I tried would not still deliver in time”

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Posted 7 years ago

“Delivered lovely flowers on time - exactly what was ordered”

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Posted 7 years ago

“Only placed the order on Saturday for a Mothers Day Bouquet with balloon and card and it was delivered early afternoon on Sunday! Great service and great value for money.”

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Posted 7 years ago

“Ordered flowers for Mother’s Day and wanted to stay away from the obvious sites - This is the first time I have used Serenta and found it fantastic. The flowers were reported to be Beautiful and the email updates were both informative and amusing. Would highly recommend Serenta!”

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Posted 7 years ago

“Great quality products and fast delivery.”

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Posted 7 years ago

“Both bunches of flowers I ordered arrived on the day they were supposed to (a Sunday!) and were lovely. Couldn't recommend this company highly enough, great service and great prices!”

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Posted 7 years ago

“flowers delivered in quick time, beautifully put together the pics don't do them justice.”

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Posted 7 years ago

“The flowers were exactly like the picture.”

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Posted 7 years ago

“Ordered Mother’s Day flowers fight on the deadline, delivered and beautiful Very impressed with service and tracking Will order again”

Serenata Flowers 5 star review on 12th March 2018

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Posted 7 years ago

“Nice flowers, good website and service, reasonable price. Can't fault them.”

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Posted 7 years ago

“Could not fault this company. Easy to order, flowers arrived on time and looked exactly like the picture on the website. Would 100% use again”

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Posted 7 years ago

“So easy to use and always will received, being over 8,000 miles apart it is a comfort that I can still keep in touch.”

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Posted 7 years ago

“Resonably priced. Delivered on Mothers day. One happy elderly mother.”

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Posted 7 years ago

“Flowers looked just as good as in the photos online, if not even better.”

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Posted 7 years ago

“The Mother’s Day flowers were beautiful and delivered right on time. After sales service email confirming delivery was thoughtfully written too. I live overseas and found the prices to be very good compared to other florists.”

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Posted 7 years ago

“Perfect flowers, delivered on time and even got a text to say they'd be delivered within the hour. My mum loved them and was really pleased. And great customer service!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews