Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers that were finally delivered were beautiful. I received an email stating the flowers had been delivered to "Address where they were due to go" but received a message from the recipient to say they had been delivered to the doorstep of a neighbour further up the road who were really kind and brought them to her. Very lucky my Mum has good neighbours. I have emailed to say of the service failure but have had no response on this.”

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Posted 8 years ago

“My mum was over the moon with them on mother's day, second time I've used Serenata Flowers and both times great service and lovely flowers..”

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Posted 8 years ago

“I ordered Flowers for my Mum and Mum -in-Law for Mothers Day. although I did not see my Mum-in-Laws Flowers she phoned me and was very pleased with them. My Mums Flowers arrived and they were beautiful and she was so pleased with them. Fantastic that you deliver on a Sunday. I will certainly use you again. Thank You”

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Posted 8 years ago

“Poor delivery, got my flowers delivered to the wrong address”

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Posted 8 years ago

“My mum was beaming when she received her flowers. Thanks so much”

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Posted 8 years ago

“Excellent Service, prompt and very well delivery, would definitely use again”

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Posted 8 years ago

“My mum, the recipient, was overjoyed with the flowers which were delivered as requested, and which came with really lovely instructions-which she has saved for me to see when I visit. She was very happy, so I am very happy!”

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Posted 8 years ago

“orchid died after 6 days.It was a completion prize in the sun news paper.I contacted customer care who said as we hadn't complained in 3 days (as per terms and conditions,they couldn't do anything).It died on day 6,expect them to last more then 6 days,at £29 99p.terms and conditions also say,if your unhappy,contact them so I did,to be told nothing they could do.poor customer care to say the least.”

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Posted 8 years ago

“Have grown to expect good service from you.My wife loved the flowers.”

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Posted 8 years ago

“The flowers wernt received on the day they were suppose to be. The flowers recieved were a different colour than that ordered and after contacting them directly I was basically told that that's just the way it is, there was no communication to inform me that they wouldnt/ couldn't be delivered or that a substitution would be sent instead, considering I had spent £40 on flowers from this company for mothers day I am extremely disappointed and angry at their response, this company is highly unprofessional and conduct themselves in a Manor that is not acceptable - under no circumstances order from this company”

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Posted 8 years ago

“Gift for Mother’s Day and my mum liked it”

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Posted 8 years ago

“Quality of flowers, efficient delivery. Will definitely use for future purchases”

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Posted 8 years ago

“As usual on time and well presented always piece of mind”

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Posted 8 years ago

“DO NOT BUY FROM THIS COMPANY. They failed to deliver on Mother's Day then refused to refund saying the weather was too bad to deliver. In the South of France that whole weekend the weather was great, no rain, light wind and sunny. What a terrible company. Awful.”

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Posted 8 years ago

“My friend was over the moon with them”

Serenata Flowers 5 star review on 13th March 2018

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Posted 8 years ago

“Flowers were beautiful and I was kept informed of the delivery every step of the way!”

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Posted 8 years ago

“Lovely flowers. Fast delivery”

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Posted 8 years ago

“The flowers were beautiful, arrived on time and they let me know they had been received. I will use again 😁”

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Posted 8 years ago

“Great service!”

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Posted 8 years ago

“Excellent service, free delivery and full details of delivery. The delivery my my best friend very happy”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews