Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered £50-worth of Mother's Day flowers 2 weeks in advance. Got a "Dispatched" email at 9am on Mother's Day saying they'd arrive between 11:23am and 12:23am. That was the end of correspondence, the flowers never arrived. Serenata have no phone number, just an email address which will give you a response in 48 hours. I Tweeted, I Facebooked, I emailed, to no avail. The next day I got a very unhelpful reply on Facebook, saying the delivery was attempted at 11:45am, but they couldn't find the house. I was not notified that a delivery was attempted and failed. Serenata had my mobile number, home number, and email address. If they'd told me at 11:45 that no flowers would ever arrive on Mother's Day, I could have bought some new ones in time. I've been trying to dispute this for 2 days now, attempting to get my money back. Serenata tell me that it's my fault, telling me I gave them an incorrect address. I gave them the full, correct address used successfully by Royal Mail, Amazon, DPD, Hermes, and the bloody UK government. No flowers delivered on a day chosen 2 weeks in advance, and no refund. No customer service number, no response via email. Facebook Messenger crew useless and indignant to their own failures. At 10pm on Mother's Day I ordered a much bigger and grander (and cheaper) bouquet from a local, independent florist. I gave them the same address I'd given Serenata. At 9:30am the NEXT MORNING, the flowers had arrived. Never rely on Serenata, they do not care, and they won't refund you if your flowers don't arrive. £50 down the corporate drain.”

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Posted 7 years ago

“Fllowers arrived on time and they were lovely.”

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Posted 7 years ago

“Very happy !”

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Posted 7 years ago

“All the family and friends that have received flowers that I have ordered from Serenata Flowers ,have all been delighted”

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Posted 7 years ago

“Fantastic flowers and delivered so quickly! Couldn't be happier..... thank you!”

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Posted 7 years ago

“They were sent to my mum on mother's day who's 300 miles away. She rang to say that 50% of the flowers were dead or brocken. The oasis was dry. Delivery driver left them on door step, did not knock as requested. Not a happy mother's day. After a nightmare complaining we finally had new flowers delivered yesterday, which were fine. Sorry but will never use Serenata flowers again.”

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Posted 7 years ago

“Good and reliable , three times I’ve used you now and I’m happy with everything !”

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Posted 7 years ago

“A****** service very happy will shop again!”

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Posted 7 years ago

“My son sent mothers day flowers, first time using Serenata, always picks most expensive, Masses of twigs and leaves, dry as a bone , a few roses (open) a couple of lilies and some fresias. The worst selection of mothers day flowers we have ever had. Will not use again”

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Posted 7 years ago

“They dont look like the photo advertised. There is so much green foliage it looks more like a bunch of leaves than flowers. Alot of leaf for the money i paid”

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Posted 7 years ago

“Your service was outstanding. The order confirmation and updates were not only accurate but the wording you used together with imagery of the dog with a flower in his mouth were just gorgeous. My mum adores the flowers and she even said the note for flower care was beautifully worded also. Those extra little touches mean the world. I am thrilled. I will definitely use you again. Thank you so much.”

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Posted 7 years ago

“the roses were open and losing petals. brown edge to every petal. Would not buy these from a garage forecourt”

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Posted 7 years ago

“Have ordered via serenata twice now from australia for my sister in the uk. Both arrived quickly & my sister sent photos of the flowers, chocolates & teddy bear . She loved them. The most recent flowers looked lovely.”

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Posted 7 years ago

“Lovely flowers, delivered promptly think there should have been some fronds, but overall super”

Serenata Flowers 4 star review on 13th March 2018

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Posted 7 years ago

“Very happy with the flowers and service.”

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Posted 7 years ago

“You are the only company that will deliver flowers to such a remote address and they were beautiful.”

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Posted 7 years ago

“Beautiful flowers with brilliant service.”

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Posted 7 years ago

“These were ordered for Mother's Day and I was extremely disappointed with the display a lot of the flowers were dying and dropping and display was a mess, even the greenery was collapsing, I have bought better displays from a supermarket for less money.”

Serenata Flowers 1 star review on 13th March 2018

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Posted 7 years ago

“Great delivery service but the stems were quite short, some were broken and a good number of rose petals were brown. Have used Serenata in the past and not had these issues so will probably use them again but just not at a busy time of year, like Mothers Day when quality appears to have slipped.”

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Posted 7 years ago

“I love the delivery system you have. My mother received her flowers very early the day after I bought them. But some of the petals on some of the flowers were dying. But all in all great service. Thank you x”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews