Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers. Fast delivery”

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Posted 7 years ago

“The flowers were beautiful, arrived on time and they let me know they had been received. I will use again 😁”

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Posted 7 years ago

“Great service!”

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Posted 7 years ago

“Excellent service, free delivery and full details of delivery. The delivery my my best friend very happy”

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Posted 7 years ago

“I have used Serenata Flowers on many occasions, and have never been disappointed. However on Mothering Sunday I was very disappointed with the flowers delivered to my mother. There were five stems of lily's of which three of them were broken and the chocolates had been thrown into the box on top of the flowers thus crushing them. Very disappointed indeed considering the cost of flowers these days.”

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Posted 7 years ago

“Both orders were very disappointing. Particularly the bouquet for my Mum, which were pretty much lifeless upon arrival. The bouquet for my partner lasted only two days. In regard to the cards that accompanied the flowers; frankly I could have produced better at home with my own laptop and printer. All in all a disappointing service considering the money spent in total and I wouldn't even award 1 star given the option.”

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Posted 7 years ago

“Flowers arrived on time and in perfect condition.”

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Posted 7 years ago

“The flowers were as pictured and the service was good, including updates on order.”

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Posted 7 years ago

“Ordered £50-worth of Mother's Day flowers 2 weeks in advance. Got a "Dispatched" email at 9am on Mother's Day saying they'd arrive between 11:23am and 12:23am. That was the end of correspondence, the flowers never arrived. Serenata have no phone number, just an email address which will give you a response in 48 hours. I Tweeted, I Facebooked, I emailed, to no avail. The next day I got a very unhelpful reply on Facebook, saying the delivery was attempted at 11:45am, but they couldn't find the house. I was not notified that a delivery was attempted and failed. Serenata had my mobile number, home number, and email address. If they'd told me at 11:45 that no flowers would ever arrive on Mother's Day, I could have bought some new ones in time. I've been trying to dispute this for 2 days now, attempting to get my money back. Serenata tell me that it's my fault, telling me I gave them an incorrect address. I gave them the full, correct address used successfully by Royal Mail, Amazon, DPD, Hermes, and the bloody UK government. No flowers delivered on a day chosen 2 weeks in advance, and no refund. No customer service number, no response via email. Facebook Messenger crew useless and indignant to their own failures. At 10pm on Mother's Day I ordered a much bigger and grander (and cheaper) bouquet from a local, independent florist. I gave them the same address I'd given Serenata. At 9:30am the NEXT MORNING, the flowers had arrived. Never rely on Serenata, they do not care, and they won't refund you if your flowers don't arrive. £50 down the corporate drain.”

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Posted 7 years ago

“Fllowers arrived on time and they were lovely.”

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Posted 7 years ago

“Very happy !”

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Posted 7 years ago

“All the family and friends that have received flowers that I have ordered from Serenata Flowers ,have all been delighted”

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Posted 7 years ago

“Fantastic flowers and delivered so quickly! Couldn't be happier..... thank you!”

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Posted 7 years ago

“They were sent to my mum on mother's day who's 300 miles away. She rang to say that 50% of the flowers were dead or brocken. The oasis was dry. Delivery driver left them on door step, did not knock as requested. Not a happy mother's day. After a nightmare complaining we finally had new flowers delivered yesterday, which were fine. Sorry but will never use Serenata flowers again.”

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Posted 7 years ago

“Good and reliable , three times I’ve used you now and I’m happy with everything !”

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Posted 7 years ago

“A****** service very happy will shop again!”

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Posted 7 years ago

“My son sent mothers day flowers, first time using Serenata, always picks most expensive, Masses of twigs and leaves, dry as a bone , a few roses (open) a couple of lilies and some fresias. The worst selection of mothers day flowers we have ever had. Will not use again”

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Posted 7 years ago

“They dont look like the photo advertised. There is so much green foliage it looks more like a bunch of leaves than flowers. Alot of leaf for the money i paid”

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Posted 7 years ago

“Your service was outstanding. The order confirmation and updates were not only accurate but the wording you used together with imagery of the dog with a flower in his mouth were just gorgeous. My mum adores the flowers and she even said the note for flower care was beautifully worded also. Those extra little touches mean the world. I am thrilled. I will definitely use you again. Thank you so much.”

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Posted 7 years ago

“the roses were open and losing petals. brown edge to every petal. Would not buy these from a garage forecourt”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews