Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful bouquet delivery as promised”

Helpful Report

Posted 7 years ago

“I thought the orchid that died was extremely poor to of only lasted 6 days to what they charge.I already posted it was a copmetion prize out of the sun news paper,so thought it was a freebie as such. I have since found out through westland horticulture that ran the competion they paid full price for it!!??. How can a company takes peoples money like this to give such poor goods and service.For some people the gifts they have messed up may be the last gift they buy their relative,how can the company have this on their hands. Just wondering if a staff member sent their relative flowers and they became damage or died,i bet they would get a complimentary one sent. Cant believe the company are aware I have contacted the sun news paper to inform them of what they promised and didn't do,yet they are still not bothered. Don't they care for their reputation?. My mum is the doctor of orchids,she has repaired and regrown loads before,not theirs it went beyond repair after 6 days. I understand the company wants to see photos,we did but they still brushed it off.this method is hard for the elderly to do who don't own technology and are away from relatives.”

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Posted 7 years ago

“Very nice flowers”

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Posted 7 years ago

“Deivered on time and flowers were beautiful”

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Posted 7 years ago

“The order was delivered on time and the recipient was very pleased with the flowers. Great service. Thank yoy.”

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Posted 7 years ago

“Delivered to a friend in need”

Serenata Flowers 5 star review on 14th March 2018

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Posted 7 years ago

“Easy to use website, delivered on time. Flowers were fresh and very presentable and at a fraction of the cost of the usual Main brand competitors. I shall be using this company again soon”

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Posted 7 years ago

“I have used them twice now to send flowers to my mother. She has loved them, and they keep you updated with the process of your flower delivery with really cute emails. The flowers I’ve been told last for a good 2 weeks.”

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Posted 7 years ago

“Excellent service, ordered after 8pm the night before mother’s day. They were delivered by a friendly driver 11.30 the following morning. The company I could find offering next day delivery at 8pm on a Saturday night”

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Posted 7 years ago

“They dealt promptly with my overspend on the website. That and the flowers sent were well received. All in all 5 star. Thanks.”

Helpful Report

Posted 7 years ago

“Ordered on the Friday afternoon and delivered to the Wife and my Mum on Mothers day. Notification of dispatch and delivery worked for Mums flowers but no notification at all for the Wifes flowers. Flowers as per website and good quality although bunches a little smaller than I expected for the price. That said I have used before and will use again!!”

Helpful Report

Posted 7 years ago

“I ordered two bunches for two mums One bunch was upside down and damaged The other one wasn't delivered on Mothers day. Very poor service and would never sue again”

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Posted 7 years ago

“Ordered flowers in good time for Mother's Day, they were delivered badly damaged and in a very poor condition. The box was NOT padded to keep them in place during transit so when my mother received them, they were tipped upside down in the box and all over the place. Soil everywhere and the plants had separated.I was extremely upset as I live 400 miles away from my mother and this would have been a lovely surprise for my her. I emailed Serenata for a refund and re delivery, neither requests have been fulfilled -it has been 3 days and having sent a photo which clearly shows the flowers is a dire state, Serenata will not admit responsibility of lack of care taken when packaging the product to ensure the product arrives in a good condition. Extremely angry and frustrated. Certainly will not be ordering from this website again - I am still awaiting my refund.”

Helpful Report

Posted 7 years ago

“Delivered on time and they look great”

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Posted 7 years ago

“Easy odering & quick free delivery”

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Posted 7 years ago

“I ordered a flowering plant to be delivered to my mother, I wanted it was to be delivered on monday, and was told it would be delivered on monday, however nothing arrived. I had told my elderly disabled mother that her present would be with her on monday and she was extremely upset when it was not. After waiting until 8pm for the possibility of delivery, I contacted Serenata, asking where had my present was, to which within half an hour I had an email apologising and refunding me £4.20, for an order that came to £27.98, with no further information until the morning to tell me they would be delivered that day between 10.30 and 11.30. They did arrive, and as said by my mother, they are beautiful but if it were not for my having to contact Serenata, they may never have been delivered, the lack of information for the detail of why my present wasn't delivered is shocking. Am truly upset and will not using them again and will not recommend.”

Helpful Report

Posted 7 years ago

“Serenata Flowers have a wide variety of different flowers, i struggle to find blue or any other coloured bunches that arent pink elsewhere! Im always happy with the delivery service and the flowers are well protected! Thank you”

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Posted 7 years ago

“The flowers were really beautiful, very well-arranged and fresh. Ordering was easy and Serenata were communicative the whole way through the whole order/delivery process. Would definitely recommend.”

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Posted 7 years ago

“the flowers were delivered at the right time, and were of excellent quality”

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Posted 7 years ago

“They made my friend smile so am happy”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews