Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mum was beaming when she received her flowers. Thanks so much”

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Posted 7 years ago

“Excellent Service, prompt and very well delivery, would definitely use again”

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Posted 7 years ago

“My mum, the recipient, was overjoyed with the flowers which were delivered as requested, and which came with really lovely instructions-which she has saved for me to see when I visit. She was very happy, so I am very happy!”

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Posted 7 years ago

“orchid died after 6 days.It was a completion prize in the sun news paper.I contacted customer care who said as we hadn't complained in 3 days (as per terms and conditions,they couldn't do anything).It died on day 6,expect them to last more then 6 days,at £29 99p.terms and conditions also say,if your unhappy,contact them so I did,to be told nothing they could do.poor customer care to say the least.”

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Posted 7 years ago

“Have grown to expect good service from you.My wife loved the flowers.”

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Posted 7 years ago

“The flowers wernt received on the day they were suppose to be. The flowers recieved were a different colour than that ordered and after contacting them directly I was basically told that that's just the way it is, there was no communication to inform me that they wouldnt/ couldn't be delivered or that a substitution would be sent instead, considering I had spent £40 on flowers from this company for mothers day I am extremely disappointed and angry at their response, this company is highly unprofessional and conduct themselves in a Manor that is not acceptable - under no circumstances order from this company”

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Posted 7 years ago

“Gift for Mother’s Day and my mum liked it”

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Posted 7 years ago

“Quality of flowers, efficient delivery. Will definitely use for future purchases”

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Posted 7 years ago

“As usual on time and well presented always piece of mind”

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Posted 7 years ago

“DO NOT BUY FROM THIS COMPANY. They failed to deliver on Mother's Day then refused to refund saying the weather was too bad to deliver. In the South of France that whole weekend the weather was great, no rain, light wind and sunny. What a terrible company. Awful.”

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Posted 7 years ago

“My friend was over the moon with them”

Serenata Flowers 5 star review on 13th March 2018

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Posted 7 years ago

“Flowers were beautiful and I was kept informed of the delivery every step of the way!”

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Posted 7 years ago

“Lovely flowers. Fast delivery”

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Posted 7 years ago

“The flowers were beautiful, arrived on time and they let me know they had been received. I will use again 😁”

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Posted 7 years ago

“Great service!”

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Posted 7 years ago

“Excellent service, free delivery and full details of delivery. The delivery my my best friend very happy”

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Posted 7 years ago

“I have used Serenata Flowers on many occasions, and have never been disappointed. However on Mothering Sunday I was very disappointed with the flowers delivered to my mother. There were five stems of lily's of which three of them were broken and the chocolates had been thrown into the box on top of the flowers thus crushing them. Very disappointed indeed considering the cost of flowers these days.”

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Posted 7 years ago

“Both orders were very disappointing. Particularly the bouquet for my Mum, which were pretty much lifeless upon arrival. The bouquet for my partner lasted only two days. In regard to the cards that accompanied the flowers; frankly I could have produced better at home with my own laptop and printer. All in all a disappointing service considering the money spent in total and I wouldn't even award 1 star given the option.”

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Posted 7 years ago

“Flowers arrived on time and in perfect condition.”

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Posted 7 years ago

“The flowers were as pictured and the service was good, including updates on order.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews