Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So glad I found this florist online as mum lives in Clacton-on Sea and I am in Croydon, and wasn't able to spend her birthday with her. I ordered on 12th (afternoon) as her birthday was on 13th and got the free delivery, she received the gift basket and birthday card before 3pm on her birthday. Mum was so happy with her gift she thought it cost me an arm an a leg lol but in fact is was a very good price. I definitely will be using Serenata Flowers again and told my family about them. Thank you Serenata Flowers for your service if not for you my mum would of only got a phone call from me, so happy you did next day delivery as too as I found you just the day before on google search.”

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Posted 7 years ago

“I had one bouquet arrive in great time and beautifully presented and arranged. I loved it, its why I wanted to use the service again. But I recently brought a second one for mothers day and it arrived upside down, with broken flowers. Half of the bouquet died before the other half opened and I was really disappointed in it. So I can't give them 1 star or 5 stars, but I will not be using their service again. Like many things, it is a really good service if nothing goes wrong, but if you have an issue, they are quite unhelpful and struggle to understand.”

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Posted 7 years ago

“Affordable flowers. Delivered on time and amazing flowers. Highly reccommened.”

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Posted 7 years ago

“Mum liked the flowers and the balloon - result!”

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Posted 7 years ago

“Thank you for making ordering the flowers for my friend so easy. The price was right and I found the system very easy to use on my phone. The notifications were all helpful too - I appreciated knowing when the flowers had been delivered.”

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Posted 7 years ago

“A VERY GOOD SERVICE,, EASY TO ORDER, SUPER FAST DELIVERY PERFECT TY.”

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Posted 7 years ago

“Didn’t delivery on the day - only informed me they didn’t at 9:30pm in evening and then wouldn’t compensate for the inconvenience would only delivery late or refund (at ticket price) Totally unacceptable and non negotiable. I would avoid and stick with the names we all know and trust!”

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Posted 7 years ago

“Ordering was easy, flowers arrived on time and - I am told - are beautiful.”

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Posted 7 years ago

“My grand-daughter was simply delighted with her basket of Spring flowers, and it was delivered exactly when they estimated it would be. Excellent service!!”

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Posted 7 years ago

“I ordered the Twilight Range for my Godmother on Sunday 11 March for next day delivery. They arrived as requested and my godmother loved them. She said they were beautiful and scented. So many roses are not these days. The flowers were only £24.99. Great value, great service. Will definitely use Seranata Flowers again and have already recommended them to friends. My sister recommended them to me!”

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Posted 7 years ago

“Fast and easy, beautiful flowers. Add more cards?”

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Posted 7 years ago

“Beautiful tulips and lots of them. Bought a bunch for my Mum and one for myself. My Mum delighted. Mine arrived later in the day, left upside down on the doorstep with a broken vase inside. Can't report it because site needs a photo. How do you photograph a broken glass vase in bubble wrap! Need to think about delivery. Product However, excellent.”

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Posted 7 years ago

“Beautiful bouquet delivery as promised”

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Posted 7 years ago

“I thought the orchid that died was extremely poor to of only lasted 6 days to what they charge.I already posted it was a copmetion prize out of the sun news paper,so thought it was a freebie as such. I have since found out through westland horticulture that ran the competion they paid full price for it!!??. How can a company takes peoples money like this to give such poor goods and service.For some people the gifts they have messed up may be the last gift they buy their relative,how can the company have this on their hands. Just wondering if a staff member sent their relative flowers and they became damage or died,i bet they would get a complimentary one sent. Cant believe the company are aware I have contacted the sun news paper to inform them of what they promised and didn't do,yet they are still not bothered. Don't they care for their reputation?. My mum is the doctor of orchids,she has repaired and regrown loads before,not theirs it went beyond repair after 6 days. I understand the company wants to see photos,we did but they still brushed it off.this method is hard for the elderly to do who don't own technology and are away from relatives.”

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Posted 7 years ago

“Very nice flowers”

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Posted 7 years ago

“Deivered on time and flowers were beautiful”

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Posted 7 years ago

“The order was delivered on time and the recipient was very pleased with the flowers. Great service. Thank yoy.”

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Posted 7 years ago

“Delivered to a friend in need”

Serenata Flowers 5 star review on 14th March 2018

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Posted 7 years ago

“Easy to use website, delivered on time. Flowers were fresh and very presentable and at a fraction of the cost of the usual Main brand competitors. I shall be using this company again soon”

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Posted 7 years ago

“I have used them twice now to send flowers to my mother. She has loved them, and they keep you updated with the process of your flower delivery with really cute emails. The flowers I’ve been told last for a good 2 weeks.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews