Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy website to navigate. Free next day delivery. Saw the flowers and they looked lovely.”

Serenata Flowers 5 star review on 15th March 2018

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Posted 7 years ago

“My cousin was delighted with her gift and was amazed that her boxed roses were so fresh.”

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Posted 7 years ago

“Fantastic service, 😊 thank you”

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Posted 7 years ago

“My mum's bouquet arrived on the date agreed and looked just as described online. It was in immaculate condition and my mum was delighted with it. Great value for money and excellent customer service - you receive regular emails letting you track your delivery. Would definitely recommend Serenata Flowers. Thanks 😀”

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Posted 7 years ago

“Very easy website Nice selection of flowers and gifts Good price Delivered on time”

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Posted 7 years ago

“Price was right. Delivery was on time, even in the remote town.”

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Posted 7 years ago

“Ordered 3 sets for mothers day, one set of flowers never come to life, emailed the company on Wednesday and they said it had missed the 3 day window to complain. Appalling service in that regard which is a shame as I was happy with the other sets that got delivered so the lesson to learn is if you are not happy on day 1 don't give the flowers a chance and phone and complain as that why it will be acknowledged and probably rectified my mistake was leaving it too long, so I would not recommend this company.”

Serenata Flowers 1 star review on 15th March 2018

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Posted 7 years ago

“Excellent Service. Competitive prices. Kept informed throughout the process and delivered on time. Thanks”

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Posted 7 years ago

“Very disappointed with the flowers, heads falling off and generally not very nice. Ordered for delivery on Saturday 10th finally delivered on 13th.. had two tickets on stating for delivery on Sat and Sun.. but finally arrived on Tuesday. Stepmum grateful but not happy..”

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Posted 7 years ago

“Ordered at 21:10 on Tuesday, delivered to my wife at work by 10:15 on Wednesday! Amazing service!”

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Posted 7 years ago

“i received a call from the recipient to say they were beautiful flowers and that they were received the following day from my order . As guaranteed when i purchased on line . Many thanks Sandra”

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Posted 7 years ago

“Arrived at stated time. Lovely item. Well packed. Message recieved with an hour delivery slot.”

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Posted 7 years ago

“The flowers were beautiful”

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Posted 7 years ago

“They arrived on time, I was notified of dispatch by email and my mum was thrilled with the arrangement.”

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Posted 7 years ago

“My sister in law was over the moon after receiving the pretty pastels bouquet with it’s a girl helium balloon. They arrived next day as promised in perfect fresh condition. Will not hesitate to use you again. I won’t look anywhere else now. Well done.”

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Posted 7 years ago

“Having received beautiful roses on Valentines day that lasted and lasted, I have since ordered 3 mixed floral content bouquets for different recipients. Fantastic quality , customer communication and service. Thank you”

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Posted 7 years ago

“Didnt get delivered to right address and when spoke to them I got told well you might not actually get a full refund they might just pay you some absolutely DO NOT ORDER FROM SERENATA FLOWERS”

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Posted 7 years ago

“We sent my sister some flowers and she was most pleased with them”

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Posted 7 years ago

“A beautiful arrangement of flowers delivered on time to a very happy recipient. Thank you for being a company I can rely on.”

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Posted 7 years ago

“I have used Serenata Flowers for a number of occasions now and have been very happy with their service. The quality of flowers has been good and the recipients have been very pleased. The price is very reasonable including the next day delivery”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews