Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time of ordering and again the flowers were beautiful and the lady I bought them for loved them. Will definitely be ordering again!”

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Posted 7 years ago

“When my mother in law sent me a picture I wasn’t kind of embarrassed of how much I’d paid and for what she had received. Sorry I don’t normally complain but I wasn’t happy. Donna x”

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Posted 7 years ago

“Flowers were delivered on time and looked exactly as advertised”

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Posted 7 years ago

“Ordered flowers for mother's day they arrived on time but delivered on Sunday dead and binned by Wednesday contacted their customer service to be told nothing we can do as only guarantee them for 3 days will be going else where from now on”

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Posted 7 years ago

“Beautiful flowers! However, delivered a day late and arrived without the additional gift that I added at checkout.”

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Posted 7 years ago

“They kept me informed every step of the way. My Mum received her flowers on time and she was very happy with them!! The quality of their communication was good-their messages were humorous and engaging! Thank you:)”

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Posted 7 years ago

“Made my mother happy!”

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Posted 7 years ago

“The Mothers Day Tea For Two basket, was beautiful, my mother loved it. Arrived on time, just as it was described. Would always first check Serenity Site. Can not fault their service”

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Posted 7 years ago

“Easy website to navigate. Free next day delivery. Saw the flowers and they looked lovely.”

Serenata Flowers 5 star review on 15th March 2018

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Posted 7 years ago

“My cousin was delighted with her gift and was amazed that her boxed roses were so fresh.”

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Posted 7 years ago

“Fantastic service, 😊 thank you”

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Posted 7 years ago

“My mum's bouquet arrived on the date agreed and looked just as described online. It was in immaculate condition and my mum was delighted with it. Great value for money and excellent customer service - you receive regular emails letting you track your delivery. Would definitely recommend Serenata Flowers. Thanks 😀”

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Posted 7 years ago

“Very easy website Nice selection of flowers and gifts Good price Delivered on time”

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Posted 7 years ago

“Price was right. Delivery was on time, even in the remote town.”

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Posted 7 years ago

“Ordered 3 sets for mothers day, one set of flowers never come to life, emailed the company on Wednesday and they said it had missed the 3 day window to complain. Appalling service in that regard which is a shame as I was happy with the other sets that got delivered so the lesson to learn is if you are not happy on day 1 don't give the flowers a chance and phone and complain as that why it will be acknowledged and probably rectified my mistake was leaving it too long, so I would not recommend this company.”

Serenata Flowers 1 star review on 15th March 2018

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Posted 7 years ago

“Excellent Service. Competitive prices. Kept informed throughout the process and delivered on time. Thanks”

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Posted 7 years ago

“Very disappointed with the flowers, heads falling off and generally not very nice. Ordered for delivery on Saturday 10th finally delivered on 13th.. had two tickets on stating for delivery on Sat and Sun.. but finally arrived on Tuesday. Stepmum grateful but not happy..”

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Posted 7 years ago

“Ordered at 21:10 on Tuesday, delivered to my wife at work by 10:15 on Wednesday! Amazing service!”

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Posted 7 years ago

“i received a call from the recipient to say they were beautiful flowers and that they were received the following day from my order . As guaranteed when i purchased on line . Many thanks Sandra”

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Posted 7 years ago

“Arrived at stated time. Lovely item. Well packed. Message recieved with an hour delivery slot.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews