Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers I ordered all arrived on mothers day (quite miraculous considering I left it so late to book!). They said the flowers were beautiful. I couldnt find a way to order multiple bunches online which would have been really useful and time saving as I had 3 to order.”

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Posted 7 years ago

“the spray of roses were of good quality rose .very pleased”

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Posted 7 years ago

“Very quick, free delivery, good service! Love the emails 👍”

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Posted 7 years ago

“Flowers were delivered on time and recipient said they were bright and cheerful as I had requested. They were sent to UK from overseas and much appreciated. It was very easy to use your website, and sending the flowers through Serenata was cheaper than the local florists. The discount for friends and family encouraged them to use your website as well.”

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Posted 7 years ago

“Arrived on time and was fabulous”

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Posted 7 years ago

“Flowers arrived on time for mother’s day but were wilted & rose petals were brown. They were completely dead 3 days later. My mother said they were rotting from the inside out like something was inside them eating them! I contacted serenata with my concerns and was told there was nothing they could do because I didn’t email them right away. Second time I have ordered flowers from here which have arrived this way, used to recommend them but not any more. In my mother’s words “don’t waste any more money buying from them”. Very disappointed in the flowers and even more so with the response I received. I will not be using this company anymore after being a customer for several years. Not all customers can get photos uploaded straight away to complain when something is wrong, especially not when it is an elderly woman who can’t work technology! Thanks for ruining mother’s day for my mum, and also for me knowing how disappointed she was with my gift. Photo is of flowers on arrival.”

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Posted 7 years ago

“The delivery was when expected, as expected and a nice surprise for the recipient. Colours lovely (though roses didn’t last too long) and would consider using again despite never hearing of the company before.”

Serenata Flowers 4 star review on 17th March 2018

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Posted 7 years ago

“The flowers were beautiful! And beautifully presented. My Gran adored them- any chance to see her smile- well worth the money!”

Serenata Flowers 5 star review on 17th March 2018

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Posted 7 years ago

“received flowers for valentines day and my wife still has 4 of the roses in bloom wonderful bouquet and beautifully presented will certainly order from you again HIGHLY RECOMMENDED”

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Posted 7 years ago

“Delivery on the day & fresh with emails letting you know everything about your order.”

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Posted 7 years ago

“Iwas happy because my friend of 95 years old was absoluetly thrilled with the basket of flowers and her lovely fruit cake. It made her birthday and once again have surpassed yourselves with your lovely blooms. many thanks”

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Posted 7 years ago

“Very very small amount for what I paid.”

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Posted 7 years ago

“Prompt delivery with updates on despatch info up until received. Mum was pleased with the flowers received. Would use again.”

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Posted 7 years ago

“I was very impressed with Serenata Flowers. They delivered on the day and within the time they said they would. My Mother who received the flowers said each flower in the box was perfect and absolutely beautiful. I don't think they could improve on anything, Serenata Flowers are doing a great job. I would definitely use them again. The only thing I wasn't happy with was when viewing the flowers online they were in a vase/dish, I thought they would be delivered in the vase/dish. They weren't. It would be good if they stated that the vase/dish was not included in the photo or in the description somewhere. The only vase you can purchase is not suitable for delux and grandissimo sizes which is a problem if you order "grandissimo size" like I did.”

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Posted 7 years ago

“I was made up with the thanks I received and the joy and happiness those flowers brought x”

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Posted 7 years ago

“Flowers were nice. But, in error I selected the wrong date but had written a Mother’s day message. I was contacted to ask if I wanted them delivered in time for mother’s day - I said yes. The reply was they couldn’t be as they weren’t Mother’s Day flowers? Why ask them? Ended up delivering 3 days after mother’s day - really disappointed.”

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Posted 7 years ago

“The flowers were nice but I also ordered a card which never came... why advertise that you offer cards when you don't actually send them out....”

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Posted 7 years ago

“Ordered from Serenata as they were recommended to me by a friend. Flowers were for a colleague who was unwell. Ordering was easy and I loved the emails to keep me updated, they were funny. My colleague got her flowers the very next day as promised and she was delighted. Fresh and some still to bloom. The pic maybe doesn’t do them justice as they’ve been split into two Vases. Would definitely recommend to others. Thank you! 😊”

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Posted 7 years ago

“Able to deliver next day/when needed.”

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Posted 7 years ago

“Flowers wilting when delivered and dead the following day. My mum lives in the UK and I live in NZ, so phone calls are difficult to time (especially when she is sick!) so she told me the following weekend by which time the flowers had been thrown out and she had not thought to take a photo. Serenata did nothing.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews