Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,026 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 16%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 lots of flowers for work colleagues due to bereavement, ordered and both received next day I was given a time slot and was given the information on when they had been delivered, beautiful flowers and The recipients loved them”

Helpful Report

Posted 8 years ago

“My son and daughter in law were very happy with their flowers I could see from the fotos they sent me that they were perfect and delivered on time too. No problems and good price.”

Helpful Report

Posted 8 years ago

“They arrived on time for our anniversary and made my wife smile.”

Helpful Report

Posted 8 years ago

“So efficient and reliable - my third order and extremely pleased with all.”

Helpful Report

Posted 8 years ago

“Sending flowers from overseas good to know the delivery is completed on time and receivers are always amazed by the quality of the flowers.”

Helpful Report

Posted 8 years ago

“Excellent service and recipient happy with the delivery”

Helpful Report

Posted 8 years ago

“Perfect for the recipients!”

Helpful Report

Posted 8 years ago

“They make the people I care about happy”

Helpful Report

Posted 8 years ago

“I ordered Mother's Day flowers the day before and they arrived on Mothering Sunday in the morning. Excellent service and beautiful flowers!”

Helpful Report

Posted 8 years ago

“Bought as a gift.. Recipient said they were lovely”

Helpful Report

Posted 8 years ago

“Flowers lovely as usual”

Helpful Report

Posted 8 years ago

“The flowers didn't even last a week so when I complained apparently they had to die within the first three days !! Really not great customer service will not be using again”

Helpful Report

Posted 8 years ago

“Reliable and easy to order.thanks.”

Helpful Report

Posted 8 years ago

“Great flowers and service! And at a reasonable price too!”

Helpful Report

Posted 8 years ago

“I have ordered twice from Serenata, delivery has been spot on including when the next day was a sunday. The flowers (once roses once orchids) have been beautiful, the roses lasted a couple of weeks, the orchids are new”

Helpful Report

Posted 8 years ago

“I frequently use this company for many occasions throughout the year. I have never been disappointed. The flowers are always very healthy and last. The delivery team are always very happy and pleasant and most importantly my deliveries are ALWAYS on time. Great work Serenata Felicity”

Helpful Report

Posted 8 years ago

“Ordered flowers & chocs on 8th Jan + requested that courier "LEAVE ON DOORSTEP" if recipients not around. Recipients live in a park and they were in the house all that week but no delivery made. I sent several e-mails of complaint but automated message informs "Flowers delivered". Further messages stated "Flowers left at gate". Who would leave flowers outside a park gate on a busy road? Estate Manager + Recipients confirm that flowers were NOT DELIVERED. To add insult Serenata bombarded me with ads + e-mails for feedback + telling me I should expect a "Ringing in my ears" (from recipients) re our wonderful experience. I requested either a delivery or refund, but received neither.”

Helpful Report

Posted 8 years ago

“I found the site easy to use and plenty of choice , have paid twenty pounds to join the membership scheme , so I am looking forward to the thirty pr cent discount this entitles me to. So far have not heard from the reciepients as to how pleased they are with the choice I made to send.”

Helpful Report

Posted 8 years ago

“I ordered kaleidoscope arrangement for my mum's birthday and arrived on the Sunday morning of her birthday and she was very happy with them and the vase.”

Helpful Report

Posted 8 years ago

“The flowers went astray but were beautiful when my mum finally got them and the company were brilliant and helpful , thank you”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,026 reviews