Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived a day late. What’s the point of planning a floral delivery when it do any arrive on thSaturday date ordered. Furious, won’t use again.”

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Posted 7 years ago

“Ordered 2 lots of flowers for work colleagues due to bereavement, ordered and both received next day I was given a time slot and was given the information on when they had been delivered, beautiful flowers and The recipients loved them”

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Posted 7 years ago

“My son and daughter in law were very happy with their flowers I could see from the fotos they sent me that they were perfect and delivered on time too. No problems and good price.”

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Posted 7 years ago

“They arrived on time for our anniversary and made my wife smile.”

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Posted 7 years ago

“So efficient and reliable - my third order and extremely pleased with all.”

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Posted 7 years ago

“Sending flowers from overseas good to know the delivery is completed on time and receivers are always amazed by the quality of the flowers.”

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Posted 7 years ago

“Excellent service and recipient happy with the delivery”

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Posted 7 years ago

“Perfect for the recipients!”

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Posted 7 years ago

“They make the people I care about happy”

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Posted 7 years ago

“I ordered Mother's Day flowers the day before and they arrived on Mothering Sunday in the morning. Excellent service and beautiful flowers!”

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Posted 7 years ago

“Bought as a gift.. Recipient said they were lovely”

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Posted 7 years ago

“Flowers lovely as usual”

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Posted 7 years ago

“The flowers didn't even last a week so when I complained apparently they had to die within the first three days !! Really not great customer service will not be using again”

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Posted 7 years ago

“Reliable and easy to order.thanks.”

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Posted 7 years ago

“Great flowers and service! And at a reasonable price too!”

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Posted 7 years ago

“I have ordered twice from Serenata, delivery has been spot on including when the next day was a sunday. The flowers (once roses once orchids) have been beautiful, the roses lasted a couple of weeks, the orchids are new”

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Posted 7 years ago

“I frequently use this company for many occasions throughout the year. I have never been disappointed. The flowers are always very healthy and last. The delivery team are always very happy and pleasant and most importantly my deliveries are ALWAYS on time. Great work Serenata Felicity”

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Posted 7 years ago

“Ordered flowers & chocs on 8th Jan + requested that courier "LEAVE ON DOORSTEP" if recipients not around. Recipients live in a park and they were in the house all that week but no delivery made. I sent several e-mails of complaint but automated message informs "Flowers delivered". Further messages stated "Flowers left at gate". Who would leave flowers outside a park gate on a busy road? Estate Manager + Recipients confirm that flowers were NOT DELIVERED. To add insult Serenata bombarded me with ads + e-mails for feedback + telling me I should expect a "Ringing in my ears" (from recipients) re our wonderful experience. I requested either a delivery or refund, but received neither.”

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Posted 7 years ago

“I found the site easy to use and plenty of choice , have paid twenty pounds to join the membership scheme , so I am looking forward to the thirty pr cent discount this entitles me to. So far have not heard from the reciepients as to how pleased they are with the choice I made to send.”

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Posted 7 years ago

“I ordered kaleidoscope arrangement for my mum's birthday and arrived on the Sunday morning of her birthday and she was very happy with them and the vase.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews