Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They make the people I care about happy”

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Posted 7 years ago

“I ordered Mother's Day flowers the day before and they arrived on Mothering Sunday in the morning. Excellent service and beautiful flowers!”

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Posted 7 years ago

“Bought as a gift.. Recipient said they were lovely”

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Posted 7 years ago

“Flowers lovely as usual”

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Posted 7 years ago

“The flowers didn't even last a week so when I complained apparently they had to die within the first three days !! Really not great customer service will not be using again”

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Posted 7 years ago

“Reliable and easy to order.thanks.”

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Posted 7 years ago

“Great flowers and service! And at a reasonable price too!”

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Posted 7 years ago

“I have ordered twice from Serenata, delivery has been spot on including when the next day was a sunday. The flowers (once roses once orchids) have been beautiful, the roses lasted a couple of weeks, the orchids are new”

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Posted 7 years ago

“I frequently use this company for many occasions throughout the year. I have never been disappointed. The flowers are always very healthy and last. The delivery team are always very happy and pleasant and most importantly my deliveries are ALWAYS on time. Great work Serenata Felicity”

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Posted 7 years ago

“Ordered flowers & chocs on 8th Jan + requested that courier "LEAVE ON DOORSTEP" if recipients not around. Recipients live in a park and they were in the house all that week but no delivery made. I sent several e-mails of complaint but automated message informs "Flowers delivered". Further messages stated "Flowers left at gate". Who would leave flowers outside a park gate on a busy road? Estate Manager + Recipients confirm that flowers were NOT DELIVERED. To add insult Serenata bombarded me with ads + e-mails for feedback + telling me I should expect a "Ringing in my ears" (from recipients) re our wonderful experience. I requested either a delivery or refund, but received neither.”

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Posted 7 years ago

“I found the site easy to use and plenty of choice , have paid twenty pounds to join the membership scheme , so I am looking forward to the thirty pr cent discount this entitles me to. So far have not heard from the reciepients as to how pleased they are with the choice I made to send.”

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Posted 7 years ago

“I ordered kaleidoscope arrangement for my mum's birthday and arrived on the Sunday morning of her birthday and she was very happy with them and the vase.”

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Posted 7 years ago

“The flowers went astray but were beautiful when my mum finally got them and the company were brilliant and helpful , thank you”

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Posted 7 years ago

“The roses were brown and obviously dying. The pinks were actually dead, heads had fallen off the stalks and there were blank stems in the bunch. The bunch had the appearance of having been dropped and the remainder will not last 24 hours. Our Aunt was very disappointed on her 84th birthday and we feel really badly that your delivery was not up to expectations. Needless to say, we will not use your services again.”

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Posted 7 years ago

“Fantastic flowers sent to my mum and a beautiful hamper sent to my little niece..,, smiles all round. Easy to order and delivered on time. Definitely my preferred supplier now, from Australia.”

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Posted 7 years ago

“Ma-In -Law was delighted with her birthday flowers. The took pride of place in the window. The whole process of ordering was painless. would use again.”

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Posted 7 years ago

“Unable to alter date of delivery from Sunday to Monday despite 12 hours notice”

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Posted 7 years ago

“Perfect service, good prices. The colour of some flowers i ordered were a little different, but more beautiful. Thank you, you helped me to make happy my sister”

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Posted 7 years ago

“Delivered as promised, flower quality excellent”

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Posted 7 years ago

“Amazing fast service. Quality of the flowers also fantastic.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews