Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting for delivery, should have been here yesterday 23/3/2018.”

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Posted 7 years ago

“Yeah I am very happy with service”

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Posted 7 years ago

“I ordered flowers for the day before a funeral and was advised that these could not be delivered that day but would be on the following day. 1 hour before the funeral I’m advised that the order was cancelled and a very poor excuse. Refunded, but just not good enough. This was one of my best friends funerals and I couldn’t be there because she’d died suddenly whilst I was abroad. The flowers were the least I could do. Disappointed doesn’t even cut it! Never use this company”

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Posted 7 years ago

“Even though it says guaranteed delivery ,NO delivery and when I contacted about it they said dpd had them and would deliver following day ,well I didn’t want flowers that had been stuck on a van a whole day then delivered the following day so cancelled.my advice go somewhere else .”

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Posted 7 years ago

“Great service no hassle and quality flowers.”

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Posted 7 years ago

“Flowers were delvered on time they impressed imencelay would purchase again and recommend to friends”

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Posted 7 years ago

“Still waiting on a reply from you re my disappointing mother’s day order!!”

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Posted 7 years ago

“Delivered on time Nicely presented Great all round experience Will use again”

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Posted 7 years ago

“Ordered late evening and delivered next day, beautiful flowers and still fresh a week later.”

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Posted 7 years ago

“Delivered on time and the recipient said they were beautiful”

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Posted 7 years ago

“Delivered as promised, good price for nice flowers.”

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Posted 7 years ago

“Flowers delivered very quickly. Great service, beautiful arrangements.”

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Posted 7 years ago

“Nice flowers. But I was unable to place an order when I could only quote half the postcode.”

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Posted 7 years ago

“Good choice of flowers...excellent delivery...easy ordering...recipients always delighted with their surprise.”

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Posted 7 years ago

“Very easy to order, prompt delivery and lovely flowers.”

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Posted 7 years ago

“So easy to order flowers on the Serenata website. Good to receive confirmation and updates by email. Delivery was absolutely as requested - and recipient loved her flowers! thank you for a great service.”

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Posted 7 years ago

“Great flowers and delivery.”

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Posted 7 years ago

“Excellent value free postage. The flowers delivered very fresh. Company kept me informed throughout process. Would use the company again highly recommend”

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Posted 7 years ago

“It was so easy ordering from Australia”

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Posted 7 years ago

“My mum absolutely loved the blue “Mother’s Day” flowers. Thanks for a great service!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews