Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Flowers and balloon were lovely my daughter was really pleased with them.Good service Thank you.”

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Posted 7 years ago

“Lovely flowers and on time”

Serenata Flowers 4 star review on 26th March 2018

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Posted 7 years ago

“I still haven't received the flowers that I had ordered.”

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Posted 7 years ago

“Quick prompt delivery, haven't seen the flowers as they were for a gift and sent direct but was told they were lovely”

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Posted 7 years ago

“Excellent service. Flowers delivered were of good quality. I have used several delivery companies in the past but to date Serenata Flowers are top.”

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Posted 7 years ago

“happy and satisfied with all round service”

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Posted 7 years ago

“Great communication, prompt delivery, more great communication and a lovely plant and chocolates delivered overseas, will definitely use again ;0)”

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Posted 7 years ago

“DO NOT USE. OUT AND OUT THEFT. FAIL TO DELIVER, THEN DO NOT REFUND. WORST CUSTOMER SERVICE EVER EXPERIENCED.”

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Posted 7 years ago

“Was able to find nice flowers, and sent very quickly, and arrived without any problems.”

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Posted 7 years ago

“Pretty long lasting arrangement.”

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Posted 7 years ago

“lovely flowers my friend was so so happy with them! thank you!”

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Posted 7 years ago

“I ordered a Grandissimo bouquet containing roses from Serenata. I was impressed that after ordering late the night before they were required they were delivered by lunchtime the following day! Excellent service and communication. The only reason I haven’t given 5 stars is that the outer petals on two of the white roses were quite damanged and bruised which was a little disappointing. Overall though I would use the company again and reorder flowers from here.”

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Posted 7 years ago

“Have used the service previously Consistent with Quality, Service and info delivery updates Excellent”

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Posted 7 years ago

“Some of the flowers were broken on arrival, therefore the bunch become half the size. The package was also left at the from of the house, which meant it could have been stolen or blown over.”

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Posted 7 years ago

“No delivery, no refund. CON”

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Posted 7 years ago

“Rescued me from forgetting my Mum's birthday - easy to choose, pay for nad delivered when promised. Great service I can;t Fault it. Thanks”

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Posted 7 years ago

“I usually lose the will to live trying to find decent flowers that don’t cost the earth and aren’t posted. Found everything I needed with serenata and was really pleased with my order. Didn’t expect to get updates on despatch and delivery too. Really was a stress free and excellent service at the best price”

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Posted 7 years ago

“Very happy with the service provided . Nice and friendly delivery man and one very happy customer who received the flowers .”

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Posted 7 years ago

“This is my third purchase with Serenata Flowers and the first time I've selected same day delivery. They arrived so quickly and of course the flowers were fresh and bright and beautiful! I am always pleased with the service and it will always be my 'go to' for flowers of any event!”

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Posted 7 years ago

“They where a gift, the recipient was very pleased”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews