Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ease of ordering and the excellent quality of flowers sent, and received. Can't fault them!”

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Posted 7 years ago

“This is my second or third order from Serenata, the first couple were great but the flowers supplied this time were poor. I raised this with them and explained that due to having them delivered to my elderly Gran I wanted to double check the issue before contacting Serenata to see what they could do. The flowers were delivered on Friday, but by Sunday they were wilted and in a very poor condition. Asked for a second opinion as I am not local to where they were delivered, got that Monday and submitted a complaint only be be told 'terms and conditions state you only have three days to lets us know' so there is nothing we are prepared to do. Pretty poor service for sure.”

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Posted 7 years ago

“I was very impressed with the customer service and updates I was sent throughout my order/delivery. A super price for a super service!!! Very pleased :)”

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Posted 7 years ago

“Hi, My friend was over the moon with the bouquet that she received. It was delivered on time.”

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Posted 7 years ago

“Ordered flowers on 20 Mar for parents golden wedding anniversary in Northern Ireland on 24 Mar. Recieved immediate confirmation of guaranteed courier delivery. However, the flowers did not arrive until 26 Mar. Serenata stated that this is allowed for in their terms and conditions; however, this is not clear. One would have thought that 4 days notice was enough; it seems this is not the case.”

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Posted 7 years ago

“Good value, lovely flowers and prompt delivery. Very satisfied all round. Pauline”

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Posted 7 years ago

“She was very happy so that made me happy”

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Posted 7 years ago

“am happy with service provided and prompt delivery and emails to say when flowers were delivered”

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Posted 7 years ago

“Flowers booked for courier delivery Friday 23RD March, was told on e mail that they would arrive Sat 24th March.Actually arrived on Monday 26th March @1300hrs”

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Posted 7 years ago

“Prompt service. My friend was happy with the lovely flowers.”

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Posted 7 years ago

“The plant I ordered was very good quality, very well packaged up and delivery was not one minute late. Very impressed with the service.”

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Posted 7 years ago

“My daughter received a dozen pink roses from a friend yesterday, whilst roses are sent with their guard petals on, removing them left almost no flower as they arrived in full bloom, will give them 3 days and they will have to be thrown away. Very disappointing”

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Posted 7 years ago

“The Flowers and balloon were lovely my daughter was really pleased with them.Good service Thank you.”

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Posted 7 years ago

“Lovely flowers and on time”

Serenata Flowers 4 star review on 26th March 2018

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Posted 7 years ago

“I still haven't received the flowers that I had ordered.”

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Posted 7 years ago

“Quick prompt delivery, haven't seen the flowers as they were for a gift and sent direct but was told they were lovely”

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Posted 7 years ago

“Excellent service. Flowers delivered were of good quality. I have used several delivery companies in the past but to date Serenata Flowers are top.”

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Posted 7 years ago

“happy and satisfied with all round service”

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Posted 7 years ago

“Great communication, prompt delivery, more great communication and a lovely plant and chocolates delivered overseas, will definitely use again ;0)”

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Posted 7 years ago

“DO NOT USE. OUT AND OUT THEFT. FAIL TO DELIVER, THEN DO NOT REFUND. WORST CUSTOMER SERVICE EVER EXPERIENCED.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews