Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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Metrics

3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy order. Good choice and good price.”

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Posted 8 years ago

“Such fabulous service & I absolutely love the emails regarding chauffeurs etc makes me smile😊 Thank you”

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Posted 8 years ago

“It was very easy to use and quick delivery unsure what the flowers were like as I haven’t heard back from the recipient...”

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Posted 8 years ago

“Great service as usual”

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Posted 8 years ago

“I have bought from Serenata flowers several times and normally would have given them 5 stars but on this occasion all the roses are dying without flowering and I'm very disappointed”

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Posted 8 years ago

“Easy to use website, quick delivery and excellent customer service when dealing with a query!”

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Posted 8 years ago

“Easy website to navigate. Good selection of flowers and fairly priced. Emails to confirm order, track delivery and confirmation of delivery.”

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Posted 8 years ago

“Having been let done very badly by Interflora I decided to try a new company for our anniversary. The bouquet of flowers were pleasant enough but I was expecting more red flowers as per the picture as my wife’s favourite colour is red. Unfortunately they were all pink. I also expected the balloon to be bigger.”

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Posted 8 years ago

“It's great to be able to specify the date of delivery. The flowers arrived on time and were in excellent condition.”

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Posted 8 years ago

“Recipient very pleased with them. I didn't see them.”

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Posted 8 years ago

“I ordered two bouquets of flowers. I just have received the flowers. The bouquets are so small and do not look like on the website. Also the flowers are old and wilted. I am really disappointed. I was expecting something good. There's a Lidl just in front of my shop, i should have gone there. I would have found much better for the same price. First and last time i order on this website”

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Posted 8 years ago

“making my friend happy, with the lovely flowers.”

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Posted 8 years ago

“Recipients pleased with the flowers,also kept informed when flowers have been delivered.”

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Posted 8 years ago

“Ordered an expensive bouquet, requested patience on the part of the courier. Flowers were left at the main door of a block of flats on a very busy street. A passer-by contacted the recipient to say there was a gift on the doorstep. Anyone could have picked it up and walked away with it. Would I have got a refund if that had happened? Although the flowers were beautiful and greatly appreciated, it was sheer luck that she got them - based upon the honesty and kindness of a stranger. Not impressed by the courier service nor Serenata as they say they cannot guarantee that their couriers will do as requested.”

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Posted 8 years ago

“Value for money. fast response even on Sunday. Messages to keep informed. great service”

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Posted 8 years ago

“My first time using the service for Mother's Day. I was amazed at how late the day before I could place my order to be delivered on Mothering Sunday! I live in Ireland and couldn't be with Mum, the quality was amazing as I got to see on video chat. Thank you so much!”

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Posted 8 years ago

“Delivery was left in completely the wrong place”

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Posted 8 years ago

“Easy website to use. Very quick delivery and beautiful flowers.”

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Posted 8 years ago

“The dendrobium orchids were received by my husband's stepmother on her return home from a long spell in hospital. They are apparently absolutely beautiful. Thanks Serenata for providing such a swift service and with free delivery too. This is the second time I have sent flowers using Serenata and I will have no hesitation in doing so again. Also, very good value for money.”

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Posted 8 years ago

“Beautiful flowers, excellent delivery”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews