Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience. Flowers did not look fresh and the bouquet barely had any flowers despite spending £35! Will not be using this vendor again.”

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Posted 7 years ago

“Easy to order. Good prices. Good choice. Free delivery next day. Flowers delivered promptly. Nice flowers!”

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Posted 7 years ago

“I ordered an expensive arrangement for my mother. I requested that the courier show some patience as it takes time for someone in her nineties to get up out of a chair and get to the phone. Although my mother answered the intercom system when it buzzed no one responded to her query. An hour later an honest and very kind passer-by alerted my mother to the presence of a box on the front step of a large block of flats on a very busy main street. Would I have received a refund if the gift had been stolen? A complaint made to Serenata about the courier's behaviour led to the response that they have no control over the couriers and they, the couriers, do not have to honour any request made by the person who ordered the flowers. Why, then, do Serenata offer a personal delivery service if they have a) no control over the behaviour of the couriers they use or b) offer a decent apology both to the recipient or the purchaser. Whilst the flowers were beautiful, greatly appreciated by my mother and were worth what I paid, I consider both of us lucky that she got them at all - and only because someone was kind enough to do the job the courier is being paid to do. I won't be using Seranata again.”

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Posted 7 years ago

“Easy order. Good choice and good price.”

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Posted 7 years ago

“Such fabulous service & I absolutely love the emails regarding chauffeurs etc makes me smile😊 Thank you”

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Posted 7 years ago

“It was very easy to use and quick delivery unsure what the flowers were like as I haven’t heard back from the recipient...”

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Posted 7 years ago

“Great service as usual”

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Posted 7 years ago

“I have bought from Serenata flowers several times and normally would have given them 5 stars but on this occasion all the roses are dying without flowering and I'm very disappointed”

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Posted 7 years ago

“Easy to use website, quick delivery and excellent customer service when dealing with a query!”

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Posted 7 years ago

“Easy website to navigate. Good selection of flowers and fairly priced. Emails to confirm order, track delivery and confirmation of delivery.”

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Posted 7 years ago

“Having been let done very badly by Interflora I decided to try a new company for our anniversary. The bouquet of flowers were pleasant enough but I was expecting more red flowers as per the picture as my wife’s favourite colour is red. Unfortunately they were all pink. I also expected the balloon to be bigger.”

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Posted 7 years ago

“It's great to be able to specify the date of delivery. The flowers arrived on time and were in excellent condition.”

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Posted 7 years ago

“Recipient very pleased with them. I didn't see them.”

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Posted 7 years ago

“I ordered two bouquets of flowers. I just have received the flowers. The bouquets are so small and do not look like on the website. Also the flowers are old and wilted. I am really disappointed. I was expecting something good. There's a Lidl just in front of my shop, i should have gone there. I would have found much better for the same price. First and last time i order on this website”

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Posted 7 years ago

“making my friend happy, with the lovely flowers.”

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Posted 7 years ago

“Recipients pleased with the flowers,also kept informed when flowers have been delivered.”

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Posted 7 years ago

“Ordered an expensive bouquet, requested patience on the part of the courier. Flowers were left at the main door of a block of flats on a very busy street. A passer-by contacted the recipient to say there was a gift on the doorstep. Anyone could have picked it up and walked away with it. Would I have got a refund if that had happened? Although the flowers were beautiful and greatly appreciated, it was sheer luck that she got them - based upon the honesty and kindness of a stranger. Not impressed by the courier service nor Serenata as they say they cannot guarantee that their couriers will do as requested.”

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Posted 7 years ago

“Value for money. fast response even on Sunday. Messages to keep informed. great service”

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Posted 7 years ago

“My first time using the service for Mother's Day. I was amazed at how late the day before I could place my order to be delivered on Mothering Sunday! I live in Ireland and couldn't be with Mum, the quality was amazing as I got to see on video chat. Thank you so much!”

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Posted 7 years ago

“Delivery was left in completely the wrong place”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews