Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recipient informed me that the flowers were absolutely amazing!”

Helpful Report

Posted 7 years ago

“This is the second time I have used this service. The first time was a great experience and got 5 stars and why I used this service again. This time, they failed to deliver the product on the day instructed, which was my parents 45th wedding anniversary. Apparently they 'forgot' to load it on to the van. I am hoping they will at least deliver it today or else I will be expecting a full refund”

Helpful Report

Posted 7 years ago

“great no problems”

Helpful Report

Posted 7 years ago

“This was a last minute jesture and you got them there in good time for a very special occasion. Thank you Celia”

Helpful Report

Posted 7 years ago

“Excellent communication Easy to use website Great price Beautiful flowers”

Helpful Report

Posted 7 years ago

“Both my friend thought the flowers were beautiful and they were so healthy looking and will last a long time. I will certainly use Serenata Flowers again. Well worth the money and also have the added bonus of no delivery charge.”

Helpful Report

Posted 7 years ago

“A well organised and efficient service that just does what it says it will do. Also good customer communication.”

Helpful Report

Posted 7 years ago

“Prompt delivery - full contact throughout the process and a very happy recipient!!”

Helpful Report

Posted 7 years ago

“Two bouquets delighted recipients.....beautifully wrapped selection...thank you very much! I will certainly be using you again!”

Helpful Report

Posted 7 years ago

“It was easy to make the arrangements from Canada. Prices were good. I liked the fact that you were told when they had been dispatched and delivered. Niece said they were lovely. Thank you!”

Helpful Report

Posted 7 years ago

“Delivered when they said they would and recipient delighted with the flowers.”

Helpful Report

Posted 7 years ago

“Very efficient online ordering system and easy to use. Loved the e-mail updates I received keeping me informed of progress of my order and delivery. Ordered flowers for my best friend as an Easter surprise and she was so touched to receive them. I ordered letterbox flowers. My friend sent me a picture of them and they are beautiful. I can't wait to order more flowers from Serenata Flowers. Well done to everyone on the team.”

Helpful Report

Posted 7 years ago

“I’ll never use 1800 flowers or teleflora ever again. These guys are so much better, easy ordering, prompt delivery and great customer service. Haven’t had any feedback about the actual flowers though.”

Helpful Report

Posted 7 years ago

“Beautiful flowers, delivered as promised on time! Very pleased with assortment of flowers on offer, altogether happy I chose this company! Will use again!”

Helpful Report

Posted 7 years ago

“Very efficient in informing you of the whole purchase delivery. Flowers arrived as stated and my friend was very pleased. I would recommend and use again.”

Helpful Report

Posted 7 years ago

“Very fast delivery”

Helpful Report

Posted 7 years ago

“The website was easy to use and it was clear what I was getting. It was very reasonably priced. The company emailed me keeping me informed of the progress of my order. The flowers were for a member of my family that is unwell and there was an appropriate card. In my thank you from her she said the flowers were beautiful although I have not seen them myself. I will definitely use this site again.”

Helpful Report

Posted 7 years ago

“Excellent service from start to finish and the recipient was absolutely over the moon with her gift”

Helpful Report

Posted 7 years ago

“Flowers were lovely but turned way too late!! My partner was ill and came to stay at my house, so by the time we left her house, they still had not turned up!! She won’t actually get to see them until Monday 2nd April!! Very poor delivery service and will not purchase flowers from here again.”

Helpful Report

Posted 7 years ago

“The flowers made someone else happy this makes me happy 😁”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews