Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Birthday present for best friend, less than 24 hours flowers browning and wilting, Terrible.”

Serenata Flowers 1 star review on 1st April 2018

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Posted 7 years ago

“Beautiful flower basket. My mum loved them”

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Posted 7 years ago

“Was delivered as promised and my auntie who received them was extremely pleased with them and said they were beautiful”

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Posted 7 years ago

“I sent some Easter flowers to my mother and she says they arrived in perfect condition and made a beautiful display.”

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Posted 7 years ago

“Easy to order good value & very well received.”

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Posted 7 years ago

“Updates on Delivery”

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Posted 7 years ago

“Prompt service. Lovely quality flowers”

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Posted 7 years ago

“They are beautiful and last a long time.”

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Posted 7 years ago

“My sister was very pleased with her flowers,she was surprised and they look beautiful.”

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Posted 7 years ago

“I was promised a delivery of the flowers on 31st March. The flowers did not arrive”

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Posted 7 years ago

“Thank you so much for your quick and easy ordering process. I ordered the arrangement the day before and had email confirmation straight away and when they were delivered. My sister was delighted with the flowers and very happy. I will definitely use Serenata Flowers again. Thank you.”

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Posted 7 years ago

“I ordered my flowers to be delivered For Saturday 31 March for a very ill lady. I’ve just rung her today 1 April and she has not received my flowers. How disappointed I am!”

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Posted 7 years ago

“Delivered when promised and flowers beautiful and fresh. Recipient loved them”

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Posted 7 years ago

“Have not seen flowers delivered to 2 friends but both have called to say the flowers were beautiful and they were delighted with them. Both arrangements were delivered on the day requested. Thank you.”

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Posted 7 years ago

“The flowers never arrived and no one will explain why Will never ever use this company again”

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Posted 7 years ago

“Ordered from here as I wanted flowers delivered for someone in Lichfield and it came up on google - really beautiful flowers arrived on the day I expected within good time so both myself and the recipient were really pleased with the quality of the flowers and the delivery service 😊I only bought 10 stems but I don’t think we would have needed more!”

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Posted 7 years ago

“I was personally dissapointed with the bouquet I sent. It looks much fuller on the photo and arrived looking very sparse. I contacted customer service and was told this was because some of the flowers were still buds and had not yet opened. I do not believe it was worth the money I paid, I will not be using this company again. Delivery was also not in the time period I specified.”

Serenata Flowers 2 star review on 1st April 2018

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Posted 7 years ago

“Easy to use website, good value, good service.”

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Posted 7 years ago

“Great service and my friend was delighted with them.”

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Posted 7 years ago

“My mum loves her flowers thank you for delivering in such a timely manner very efficient”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews