Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friend was very happy to receive her lovely flowers.”

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Posted 7 years ago

“Great service, thanks you very much.”

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Posted 7 years ago

“Arrived on time. Sister in law loves them”

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Posted 7 years ago

“First time using company, and picked because of next day delivery. Flowers arrived 4 days late. Technically not Serenata's fault as the box says they were shipped on the day they were supposed to, but that means the flowers have been sitting in a Yodel Delivery van for 3 days as the delivery guy said this was the first attempt of delivery today. These flowers were not cheap, and were meant as a gift, so not only am I giving them late now, but they will also die sooner because they've spent 3 days in a box in a van. Not encouraged to use again.”

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Posted 7 years ago

“Flowers were delivered on the day they were ordered for, well boxed.”

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Posted 7 years ago

“I ORDERED LATE ON A SUNDAY AND WAS AMAZED THAT DELIVERY WAS ACHIEVED MID-NEXT MORNING FOR A RELATIVE'S BIRTHDAY. SHE RANG ME TO SAY HOW WONDERFUL THE FLOWERS WERE AND HOW PLEASED SHE WAS. ALTHOUGH I PREFERRED A BOUQUET I SAW FROM ANOTHER SUPPLIER, I CHOSE SERENATA BECAUSE THEY OFFERED NEXT DAY AND FREE DELIVERY.”

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Posted 7 years ago

“They did deliver beautiful flowers to a friend, albeit 3 days late, which is sad as they were meant for his birthday.”

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Posted 7 years ago

“The selection of flowers is really good for different occasions and each time I have used Serenata the recipients have been absolutely delighted with the flowers. I will continue to use them for the other occasions coming up as they have been reliable, easy to order & easy to track”

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Posted 7 years ago

“Made my Mum happy at Easter”

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Posted 7 years ago

“Delivery on time and flowers look beautiful”

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Posted 7 years ago

“Although I was unable to see what I had delivered to my special friend on the other side of the world - she was thrilled with her flowers and they arrived on the ordered date of her birthday so thanks Serenata Flowers :-) It would be a nice touch if you could send the deliverer of the flowers a photo of the final product you delivered to the recipient.”

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Posted 7 years ago

“Delivered on time and the recipient was delighted!!! Thanks so much, will certainly use again and highly recommended!!!!”

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Posted 7 years ago

“Easy purchasing method. Flowers delivered on time as promised. Recipient was delighted with both the flowers and the attractive packaging.”

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Posted 7 years ago

“choice of flowers available , the value for money , the speedy delivery and the updates on delivery which were amusingly worded”

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Posted 7 years ago

“Delivered over the Bank Holiday when other companies couldn't.”

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Posted 7 years ago

“Ordered these on Good Friday, both orders were received the next day, both receipients were very pleased with the quality of their flowers. I am very pleased with this companies good service, will use them again, and recommend them to others. Thank you”

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Posted 7 years ago

“Person received flowers and loved them”

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Posted 7 years ago

“placed order on Thursday to be delivered on saterday arrived on time as promised wwill be using them again in future thank for your service dan Donnelly”

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Posted 7 years ago

“Easy website so quick to order. Free delivery which is good. Price was good too. Delivery meant to be between 8am and 8om but the flowers were not delivered until gone 9pm, quite late.”

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Posted 7 years ago

“The delivery arrived as expected but when my mum unwrapped her flowers two of the roses were very mouldy on the petals and had to be thrown away. We tried to send a complaint through the website but Serenata do not accept complaints without pictures to support and mum had already binned the flowers as they were prey bad before we knew a picture was required. Won't be ordering from them again.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews