Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“Made my Mum happy at Easter”

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Posted 7 years ago

“Delivery on time and flowers look beautiful”

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Posted 7 years ago

“Although I was unable to see what I had delivered to my special friend on the other side of the world - she was thrilled with her flowers and they arrived on the ordered date of her birthday so thanks Serenata Flowers :-) It would be a nice touch if you could send the deliverer of the flowers a photo of the final product you delivered to the recipient.”

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Posted 7 years ago

“Delivered on time and the recipient was delighted!!! Thanks so much, will certainly use again and highly recommended!!!!”

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Posted 7 years ago

“Easy purchasing method. Flowers delivered on time as promised. Recipient was delighted with both the flowers and the attractive packaging.”

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Posted 7 years ago

“choice of flowers available , the value for money , the speedy delivery and the updates on delivery which were amusingly worded”

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Posted 7 years ago

“Delivered over the Bank Holiday when other companies couldn't.”

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Posted 7 years ago

“Ordered these on Good Friday, both orders were received the next day, both receipients were very pleased with the quality of their flowers. I am very pleased with this companies good service, will use them again, and recommend them to others. Thank you”

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Posted 7 years ago

“Person received flowers and loved them”

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Posted 7 years ago

“placed order on Thursday to be delivered on saterday arrived on time as promised wwill be using them again in future thank for your service dan Donnelly”

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Posted 7 years ago

“Easy website so quick to order. Free delivery which is good. Price was good too. Delivery meant to be between 8am and 8om but the flowers were not delivered until gone 9pm, quite late.”

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Posted 7 years ago

“The delivery arrived as expected but when my mum unwrapped her flowers two of the roses were very mouldy on the petals and had to be thrown away. We tried to send a complaint through the website but Serenata do not accept complaints without pictures to support and mum had already binned the flowers as they were prey bad before we knew a picture was required. Won't be ordering from them again.”

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Posted 7 years ago

“Birthday present for best friend, less than 24 hours flowers browning and wilting, Terrible.”

Serenata Flowers 1 star review on 1st April 2018

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Posted 7 years ago

“Beautiful flower basket. My mum loved them”

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Posted 7 years ago

“Was delivered as promised and my auntie who received them was extremely pleased with them and said they were beautiful”

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Posted 7 years ago

“I sent some Easter flowers to my mother and she says they arrived in perfect condition and made a beautiful display.”

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Posted 7 years ago

“Easy to order good value & very well received.”

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Posted 7 years ago

“Updates on Delivery”

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Posted 7 years ago

“Prompt service. Lovely quality flowers”

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Posted 7 years ago

“They are beautiful and last a long time.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews