Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,026 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 16%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t believe in a prompt delivery, instead it was on time!!!! Thanks so much! I’ll contact you again !👍”

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Posted 8 years ago

“The recipient said the flowers were beautiful and she is looking forward to munching on the case and chocolate that went with them. Service as always was right on time. Thankyou”

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Posted 8 years ago

“Prompt delivery Beautiful flowers I understand My friend was delighted”

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Posted 8 years ago

“Flowers ordered via mobile phone. It added a card to my order at an exorbitant £2.99 but as I didn't want to it and cancelled it it didn't allow me to write a message. There was no check of order, it charged me for the card, as I had said they were for get well soon it gave me the choice of two cards only, both at the same price. I saw this on the email so responded immediately to cancel the order, claims 24/7 customer service. No reply until following day and claimed it could not be cancelled. I find sending anonymous flowers peculiar and from asking colleagues, everyone else agrees with me. Valentines day is different perhaps but these were for a colleague who is sick. I choose this company as a smaller business and due to next day delivery but will not do so again. The flowers arrived on the correct day, I will submit the 2 photos and I was able to text the recipients that evening but do not always have phone numbers. I was disappointed by the website and response from the company. This definitely marred my experience as at least the Lilies arrived in bud...”

Serenata Flowers 2 star review on 7th April 2018

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Posted 8 years ago

“Serenata Flowers were the only people able to deliver a last minute birthday gift at Easter weekend and I was really pleased that they kept their promise. The flowers were delivered on the expected day and the recipient loved them. I am very happy to recommend. Thank you.”

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Posted 8 years ago

“Very easy to order online with free next day delivery and kept me updated with delivery status.”

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Posted 8 years ago

“My good friend suffered a sad loss and I needed to get flowers sent with a card asap....you delivered in more ways than one! Price! Quality! Arrangement etc! Also she loved the flowers! Thanks again!”

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Posted 8 years ago

“Gorgeous flowers. Arrived next day and free delivery. My mum loved them.”

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Posted 8 years ago

“Recipient loved the flowers I sent. So easy to send from USA to UK.”

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Posted 8 years ago

“Next day delivery... no hassle.. brill”

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Posted 8 years ago

“Have used Serenata on a number of occasions .They deliver when they say they will. The quality of flowers are very high and they are a very good company to deal with”

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Posted 8 years ago

“Lovely quick service, beautiful flowers and excellent delivery time !”

Serenata Flowers 5 star review on 7th April 2018

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Posted 8 years ago

“Fantastic service, ordered just before 10pm and were delivered at 7pm the next day!”

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Posted 8 years ago

“Wonderful service beautiful flowers, brilliant company cannot fault thank you very much”

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Posted 8 years ago

“This is a gift to a family relative. Hopefully they will make her happy.”

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Posted 8 years ago

“Superb service and great flowers really great update of information about delivery Made my wife’s day special when I could not get home”

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Posted 8 years ago

“Got discount because I’d ordered previously ! Great service and good quality ... highly recommended”

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Posted 8 years ago

“the flowers were beautiful and with free next day delivery was a definite bonus. flowers arrived on time and were well wrapped to keep them lovely my only issue was the size of the bouquet i upgraded to get a larger bouquet however i was quite disappointed with the size that arrived.”

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Posted 8 years ago

“Updates on my order and service just fab. Thankyou”

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Posted 8 years ago

“Free next day delivery Communication as to when the flowers were out for delivery and again to confirm delivery. Best service ever”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,026 reviews