Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. Ordered flowers for Easter Saturday as the website said it could deliver the following day. I had never used them before. I also left a note on the order to say "leave on doorstep if out". The delivery failed as nobody there - apparently it is at the courier's "discretion" as to whether they follow your instructions or not! I was then told it would be delivered 3 days later - but another failed delivery - apparently the recipient (my mother in law) "refused" the delivery. She knew nothing about it. Then I was told in error it was being delivered on day 4. I have not been given a refund, there was nobody to actually speak to other than via email, and I will never use this company again.”

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Posted 7 years ago

“Purchased as a birthday gift, from USA to UK. Arrived on time. However, I paid for the larger size and recipient only received standard. My mistake was ordering the standard vase. I tried to cancel the vase at checkout but could not see a way to do this. I’ve used seranata before and not had any problems. I was so disappointed when I saw photo!”

Serenata Flowers 3 star review on 5th April 2018

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Posted 7 years ago

“Prompt service and good notification. Good value for money”

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Posted 7 years ago

“Good order taking, good product selection, timely delivery and very happy recipient.”

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Posted 7 years ago

“Ordered at 9pm delivered to recipient by 9am following day. Excellent service. Beautiful flowers. Very happy!!”

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Posted 7 years ago

“Wasn’t sure how the flowers would look, but they are beautiful. Would order from Serenata again as delivered as expected.”

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Posted 7 years ago

“I ordered some flowers from Australia to be sent to my good friend in the uk, who had unfortunately lost her daughter in a car accident. They arrived promptly and on time, my friend was really pleased and sent me a photo, they looked lovely. Hopefully they gave her some comfort at this sad time.”

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Posted 7 years ago

“serenata flowers make me happy because whoever I send them to they say how lovely the flowers are.”

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Posted 7 years ago

“Ordered flowers for next day Delivery, Finally arrived 4 days later. Why don't they publish their phone number? Order at your peril.”

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Posted 7 years ago

“Beautiful flowers quick delivery.”

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Posted 7 years ago

“Ordered them for a neighbours funeral. Very pleased the basket display looked lovely and fresh although ordered to be at funeral directors the day before.”

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Posted 7 years ago

“By advising steps toward and eventual delivery as promised.”

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Posted 7 years ago

“By doing what you said”

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Posted 7 years ago

“My neighbour was thrilled with her special delivery. Will use again”

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Posted 7 years ago

“the flowers were good the only problem I had was selecting a date for delivery as i was ordering in advance of the date, but we got there in the end”

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Posted 7 years ago

“Easy to use,photos of flowers helps a lot when considering what to send,overall good”

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Posted 7 years ago

“Flowers were wonderful. Very fast delivery.”

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Posted 7 years ago

“Excellent value. Kept me informed of progress. My friend was delighted with the flowers.”

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Posted 7 years ago

“The flowers were of a great quality and the delivery was on time.. made someone very happy”

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Posted 7 years ago

“Delivered exactly when they said they would despite it being a bank holiday weekend.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews