Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,026 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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3.4

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 16%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and a great choice of bouquets. Wine and chocolates great idea too.”

Serenata Flowers 4 star review on 10th April 2018

Helpful Report

Posted 8 years ago

“This was the first time I was disappointed with the lowers I ordered from you. I was told the roses drooped within a day of arriving.”

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Posted 8 years ago

“The recipients, who live out in the sticks , were very pleased with the beautiful flowers received as planned . Thank you”

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Posted 8 years ago

“Quick delivery. Beautiful flowers”

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Posted 8 years ago

“EXCELLENT SERVICE!!!! Highly recommend, if you have not tried them before, just go ahead. My order was delivered on 31st and today are still as fresh - never known before except with Serenata!!!!”

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Posted 8 years ago

“The flowers looked fresh and corresponded perfectly to the image on the photo. beautiful arrangement”

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Posted 8 years ago

“Quick service and beautiful flowers what more could I ask for. A reliable company for last minute orders!”

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Posted 8 years ago

“Both people that I sent flowers to said how beautiful they were, although I didn't see them myself. They arrived when I was told they were and was kept in touch with each stage of the purchase. Thank you very much for job well done.”

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Posted 8 years ago

“Flowers were great, but I didn't want to pay extra for a timed delivery, and sorry but I couldn't find my way around your web site to see where I could have added where the flowers were to be left as I knew my daughter was going to be away until late.”

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Posted 8 years ago

“Excellent next day service with free delivery. The flowers were excellent and would highly recommend !”

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Posted 8 years ago

“I ordered a sheaf for my uncle's funeral. After the service, we went to see the flowers and I couldn't see my sheaf. Only other flowers were wreaths from grandchildren, wife and children (family flowers only). There was a small bunch of flowers in some cellophane. Well it turned out, this was my 'sheaf' which I'd paid nearly £30 for! Utterly disgusted and embarrassed. 3 lilies, 2 other White flowers and some greenery. Less than you would get for £10 at a garage! The next day I contacted Serenata online (can't find phone number). Because I didn't take a photo (no phone or camera taken to a FUNERAL!) they completely dismissed my complaint as I couldn't prove it. The picture they show online of the sheaf and what they said was in it was totally unlike what they sent. I think they probably assumed because I live in Brighton and the funeral was in Lancashire, that I would not attend and wouldn't ever know what had been supplied. I've used this company for years. Now I wonder what has been delivered to friends & family over the time!! RIP OFF company. I am reporting them to Trading Standards.”

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Posted 8 years ago

“Very happy with the service we received. My Aunt loved the flowers. Thank you”

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Posted 8 years ago

“Only ordered the day before my daughters 30th birthday. Thank you for the super efficient service. Will definately be using your services again.”

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Posted 8 years ago

“They failed to deliver flowers on delivery day, notified me to late to organise another service and then were very difficult to get delivery for another time, did not respond quickly. Found it to be an awful service would never use it again.”

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Posted 8 years ago

“They kept in Touch with the progress of the delivery, and made the delivery as promised. The flowers were apparently beautiful.”

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Posted 8 years ago

“Although I did not see the flowers, the recipient made laudatory comments. Flowers delivered on schedule.”

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Posted 8 years ago

“The flowers were beautiful and arranged really nicely. They were exactly as described, (which does not always happen.) The flowers came with good instructions on how to keep them fresh. They were a gift for my sister, on a very sad day for her, and she was really delighted, they 'brightened up her day' Will certainly use again”

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Posted 8 years ago

“The flowers arrived with no water dehydrated and dieing very disappointed Refilled the flowers and thir was a leak”

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Posted 8 years ago

“Easy to use website and fast delivery. Beautiful flowers and good tracking communications.”

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Posted 8 years ago

“Very, good and easy service. Receipent was very pleased and happy with her birtgday flowers and cake.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,026 reviews