Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for my 80 year old mother's birthday. They were sent directly to the hotel where we were celebrating and arrived fresh and beautifully packaged. They looked as lovely as the picture advertised. Will certainly use Serenata again.”

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Posted 7 years ago

“Very easy web page to use . Very good contact emails to update you.i sent to a friend she said they were lovely. Sent her bouquet, I didn’t see them for myself but I she said they were nice.”

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Posted 7 years ago

“Absolutely beautiful flowers, came exactly as the picture shows, needless to say my partner absolutely loved them.”

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Posted 7 years ago

“Wonderful flowers delivered when requested.”

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Posted 7 years ago

“The bouquet (Autumn Fair) was a birthday gift and the recipient was very happy, thought they looked lovely, I'd ordered on Friday 6th April and they were delivered by 11am 7th April, I would definitely use again, thank you.”

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Posted 7 years ago

“Best ever flowers and service”

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Posted 7 years ago

“The flowers got delivered within the exp4cted time frame and were in very good condition.”

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Posted 7 years ago

“Serenata Flowers have to be the best internet flower company out there. Every bouquet that I have sent have wowed the recipient. Gorgeous flowers...thank you!”

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Posted 7 years ago

“Varied choice of flowers arrived following day Excellent service”

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Posted 7 years ago

“Speedy last minute next day service,”

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Posted 7 years ago

“Amazing service and very reasonably priced”

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Posted 7 years ago

“Excellent service, Serenata keeps you informed all through the transaction. My friend was delighted with her lovely flowers.”

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Posted 7 years ago

“Worst flowers I have ever ordered,yellow roses where brown , wilted , badly wrapped . Bad presentation, cheap quality. I was asked to remove brown petal as this is normal during transport , but when removed I had hardly any petals left . No phone number to complain , email after email back and fore. Refund given after loads of emails . Would avoid and try a local florist with a contact number in future . (Live and learn ) avoid avoid avoid avoid avoid avoid avoid avoid avoid”

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Posted 7 years ago

“I didn’t believe in a prompt delivery, instead it was on time!!!! Thanks so much! I’ll contact you again !👍”

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Posted 7 years ago

“The recipient said the flowers were beautiful and she is looking forward to munching on the case and chocolate that went with them. Service as always was right on time. Thankyou”

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Posted 7 years ago

“Prompt delivery Beautiful flowers I understand My friend was delighted”

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Posted 7 years ago

“Flowers ordered via mobile phone. It added a card to my order at an exorbitant £2.99 but as I didn't want to it and cancelled it it didn't allow me to write a message. There was no check of order, it charged me for the card, as I had said they were for get well soon it gave me the choice of two cards only, both at the same price. I saw this on the email so responded immediately to cancel the order, claims 24/7 customer service. No reply until following day and claimed it could not be cancelled. I find sending anonymous flowers peculiar and from asking colleagues, everyone else agrees with me. Valentines day is different perhaps but these were for a colleague who is sick. I choose this company as a smaller business and due to next day delivery but will not do so again. The flowers arrived on the correct day, I will submit the 2 photos and I was able to text the recipients that evening but do not always have phone numbers. I was disappointed by the website and response from the company. This definitely marred my experience as at least the Lilies arrived in bud...”

Serenata Flowers 2 star review on 7th April 2018

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Posted 7 years ago

“Serenata Flowers were the only people able to deliver a last minute birthday gift at Easter weekend and I was really pleased that they kept their promise. The flowers were delivered on the expected day and the recipient loved them. I am very happy to recommend. Thank you.”

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Posted 7 years ago

“Very easy to order online with free next day delivery and kept me updated with delivery status.”

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Posted 7 years ago

“My good friend suffered a sad loss and I needed to get flowers sent with a card asap....you delivered in more ways than one! Price! Quality! Arrangement etc! Also she loved the flowers! Thanks again!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews