Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers ordered via mobile phone. It added a card to my order at an exorbitant £2.99 but as I didn't want to it and cancelled it it didn't allow me to write a message. There was no check of order, it charged me for the card, as I had said they were for get well soon it gave me the choice of two cards only, both at the same price. I saw this on the email so responded immediately to cancel the order, claims 24/7 customer service. No reply until following day and claimed it could not be cancelled. I find sending anonymous flowers peculiar and from asking colleagues, everyone else agrees with me. Valentines day is different perhaps but these were for a colleague who is sick. I choose this company as a smaller business and due to next day delivery but will not do so again. The flowers arrived on the correct day, I will submit the 2 photos and I was able to text the recipients that evening but do not always have phone numbers. I was disappointed by the website and response from the company. This definitely marred my experience as at least the Lilies arrived in bud...”

Serenata Flowers 2 star review on 7th April 2018

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Posted 7 years ago

“Serenata Flowers were the only people able to deliver a last minute birthday gift at Easter weekend and I was really pleased that they kept their promise. The flowers were delivered on the expected day and the recipient loved them. I am very happy to recommend. Thank you.”

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Posted 7 years ago

“Very easy to order online with free next day delivery and kept me updated with delivery status.”

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Posted 7 years ago

“My good friend suffered a sad loss and I needed to get flowers sent with a card asap....you delivered in more ways than one! Price! Quality! Arrangement etc! Also she loved the flowers! Thanks again!”

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Posted 7 years ago

“Gorgeous flowers. Arrived next day and free delivery. My mum loved them.”

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Posted 7 years ago

“Recipient loved the flowers I sent. So easy to send from USA to UK.”

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Posted 7 years ago

“Next day delivery... no hassle.. brill”

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Posted 7 years ago

“Have used Serenata on a number of occasions .They deliver when they say they will. The quality of flowers are very high and they are a very good company to deal with”

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Posted 7 years ago

“Lovely quick service, beautiful flowers and excellent delivery time !”

Serenata Flowers 5 star review on 7th April 2018

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Posted 7 years ago

“Fantastic service, ordered just before 10pm and were delivered at 7pm the next day!”

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Posted 7 years ago

“Wonderful service beautiful flowers, brilliant company cannot fault thank you very much”

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Posted 7 years ago

“This is a gift to a family relative. Hopefully they will make her happy.”

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Posted 7 years ago

“Superb service and great flowers really great update of information about delivery Made my wife’s day special when I could not get home”

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Posted 7 years ago

“Got discount because I’d ordered previously ! Great service and good quality ... highly recommended”

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Posted 7 years ago

“the flowers were beautiful and with free next day delivery was a definite bonus. flowers arrived on time and were well wrapped to keep them lovely my only issue was the size of the bouquet i upgraded to get a larger bouquet however i was quite disappointed with the size that arrived.”

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Posted 7 years ago

“Updates on my order and service just fab. Thankyou”

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Posted 7 years ago

“Free next day delivery Communication as to when the flowers were out for delivery and again to confirm delivery. Best service ever”

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Posted 7 years ago

“Excellent service . Beautiful flowers .”

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Posted 7 years ago

“MY FRIEND LOVED THE PINK ROSE PLANT BUT SHE SAID THE CONTAINER WAS PURPLE NOT PINK WITH YOUR NAME ON IT.”

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Posted 7 years ago

“The flowers were ordered for a special birthday and delivered to a different address even though they were addressed clearly with the correct address. I have had several communications with yourselves and know it is your courier that has let you down but you will not instruct the courier to make a goodwill gesture of some more flowers to say sorry as these flowers arrived the day after the birthday!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews