Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“Both people that I sent flowers to said how beautiful they were, although I didn't see them myself. They arrived when I was told they were and was kept in touch with each stage of the purchase. Thank you very much for job well done.”

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Posted 7 years ago

“Flowers were great, but I didn't want to pay extra for a timed delivery, and sorry but I couldn't find my way around your web site to see where I could have added where the flowers were to be left as I knew my daughter was going to be away until late.”

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Posted 7 years ago

“Excellent next day service with free delivery. The flowers were excellent and would highly recommend !”

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Posted 7 years ago

“I ordered a sheaf for my uncle's funeral. After the service, we went to see the flowers and I couldn't see my sheaf. Only other flowers were wreaths from grandchildren, wife and children (family flowers only). There was a small bunch of flowers in some cellophane. Well it turned out, this was my 'sheaf' which I'd paid nearly £30 for! Utterly disgusted and embarrassed. 3 lilies, 2 other White flowers and some greenery. Less than you would get for £10 at a garage! The next day I contacted Serenata online (can't find phone number). Because I didn't take a photo (no phone or camera taken to a FUNERAL!) they completely dismissed my complaint as I couldn't prove it. The picture they show online of the sheaf and what they said was in it was totally unlike what they sent. I think they probably assumed because I live in Brighton and the funeral was in Lancashire, that I would not attend and wouldn't ever know what had been supplied. I've used this company for years. Now I wonder what has been delivered to friends & family over the time!! RIP OFF company. I am reporting them to Trading Standards.”

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Posted 7 years ago

“Very happy with the service we received. My Aunt loved the flowers. Thank you”

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Posted 7 years ago

“Only ordered the day before my daughters 30th birthday. Thank you for the super efficient service. Will definately be using your services again.”

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Posted 7 years ago

“They failed to deliver flowers on delivery day, notified me to late to organise another service and then were very difficult to get delivery for another time, did not respond quickly. Found it to be an awful service would never use it again.”

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Posted 7 years ago

“They kept in Touch with the progress of the delivery, and made the delivery as promised. The flowers were apparently beautiful.”

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Posted 7 years ago

“Although I did not see the flowers, the recipient made laudatory comments. Flowers delivered on schedule.”

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Posted 7 years ago

“The flowers were beautiful and arranged really nicely. They were exactly as described, (which does not always happen.) The flowers came with good instructions on how to keep them fresh. They were a gift for my sister, on a very sad day for her, and she was really delighted, they 'brightened up her day' Will certainly use again”

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Posted 7 years ago

“The flowers arrived with no water dehydrated and dieing very disappointed Refilled the flowers and thir was a leak”

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Posted 7 years ago

“Easy to use website and fast delivery. Beautiful flowers and good tracking communications.”

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Posted 7 years ago

“Very, good and easy service. Receipent was very pleased and happy with her birtgday flowers and cake.”

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Posted 7 years ago

“Lovely flowers, great service :-)”

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Posted 7 years ago

“So easy to organise and they deliver on a Sunday!!!”

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Posted 7 years ago

“I am a U.S citizen. I placed my order from U.S.A to have flowers delivered to my nephew in BIrmingham U.K. Every step, from the time of order to the time of final delivery, was accomplished very professionally. The recipient (my nephew) was extremely happy with the product (the flowers). On the scale of 1-10 ( 10 being the best) I will give this company a score of 10. I will use this company again and would definitely recommend this company to others. Thank you for a job well done.”

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Posted 7 years ago

“Easy to order and delivered on time. Flowers were lovely. Very pleased with service.”

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Posted 7 years ago

“Good value and excellent service and product.”

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Posted 7 years ago

“Delivered on time and recipient loved them”

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Posted 7 years ago

“Ordered at 9.30pm and they were delivered the next day for free, very impressed”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews