Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your flowers made someone’s week! Someone who had already made my day.”

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Posted 7 years ago

“Prompt delivery, beautiful choice of bouquets (I haven't used the gift products), kept up-to-date with delivery process and flowers of a good quality upon delivery. The price is also extremely good!”

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Posted 7 years ago

“Last minute birthday flowers and chocolate order made 8.30pm on Sunday evening my friend received them by 11.30am!! Thanku soo much”

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Posted 7 years ago

“Amazing really good”

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Posted 7 years ago

“Lovely display and a beautiful selection of blooms. Thank you”

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Posted 7 years ago

“Recipient delighted with beautifully presented flowers. Delivery was on time. Tracking updates appreciated.”

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Posted 7 years ago

“My friend was very pleased with my birthday offering, although she didn’t get home until midnight!”

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Posted 7 years ago

“Have used previously with good experience. Recipient very happy with them. Great to be kept informed re: delivery. Will use again.”

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Posted 7 years ago

“It's the first time l have used this company and am very impressed. Easy website, flowers arrived on time and are apparently stunning. Liked the fact l was emailed when they were dispatched and also once they had been delivered. Will definitely be using this company again.”

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Posted 7 years ago

“They delivered beautiful flowers but their selection of cards could be improved.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Failed to deliver or even attempt delivery. Would never recommend”

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Posted 7 years ago

“very clear ordering and following up process, good choice of flowers”

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Posted 7 years ago

“Clear details on website made ordering simple and flowers delivered on time. Arrangement also as described and beautiful.”

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Posted 7 years ago

“I’m happy because my 90 year old Auntie absolutely loved them.”

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Posted 7 years ago

“Delivery early in the day and plant looked exactly as it was on the website... mum was over the moon”

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Posted 7 years ago

“Delivered at short notice, very happy with the service.”

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Posted 7 years ago

“Delivered on time, with regular updates, and recipient very happy with delivery! Good Quality and price.”

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Posted 7 years ago

“Very nice flowers and quick delivery. Excellent service but the website isn't easy use and I needed to contact the customer contact team to complete the booking.”

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Posted 7 years ago

“Did exactly as requested no fuss”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews